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Lean Leadership : From Manager to Leader

A Lean Book, #1

de Marta Ferreira ...

Series Libro 1 - A Lean Book
As a leader or manager, your job is to work with your team to meet your organization's goals. But as you know, that's not always as simple as it sounds. It's very easy to be busy but never really get anything done; always rushing but never really sure how what you're doing fits into the bigger picture.If this sounds familiar, then Lean Leadership has been written for you.Lean Leadership tells the ... Leer más

$9.99 USD o gratis con Kobo Plus

As a leader or manager, your job is to work with your team to meet your organization's goals. But as you know, that's not always as simple as it sounds. It's very easy to be busy but never really get anything done; always rushing but never really sure how what you're doing fits into the bigger picture.If this sounds familiar, then Lean Leadership has been written for you.Lean Leadership tells the
... Leer más
Lean Process : From 'Get the Customer' to 'Keep the Customer'

A Lean Book, #3

de Marta Ferreira ...

Series Libro 3 - A Lean Book
Is your organization 'committed' to customer service, yet struggling to retain its customers? If so you are not alone.While most companies place heavy emphasis on the acquisition of new customers, most fail to provide outstanding value to those customers they already have. When customers feel they are being taken for granted, sooner or later they find somewhere else to take their business.This ... Leer más

$9.99 USD o gratis con Kobo Plus

Is your organization 'committed' to customer service, yet struggling to retain its customers? If so you are not alone.While most companies place heavy emphasis on the acquisition of new customers, most fail to provide outstanding value to those customers they already have. When customers feel they are being taken for granted, sooner or later they find somewhere else to take their business.This
... Leer más
Lean Culture : From 'Yes But' to 'Can Do'

A Lean Book, #2

de Marta Ferreira ...

Series Libro 2 - A Lean Book
Are you finding your staff resistant to change? Is your workforce just going through the motions? Are they increasingly looking inward, reducing their focus on the customer?These are not uncommon challenges. Whether caused by globalization, bureaucracy or tight local competition, leaders all over the world are finding it more and more difficult to engage their teams.But all is not lost. Lean ... Leer más

$9.99 USD o gratis con Kobo Plus

Are you finding your staff resistant to change? Is your workforce just going through the motions? Are they increasingly looking inward, reducing their focus on the customer?These are not uncommon challenges. Whether caused by globalization, bureaucracy or tight local competition, leaders all over the world are finding it more and more difficult to engage their teams.But all is not lost. Lean
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Hug Your Customers

STILL The Proven Way to Personalize Sales and Achieve Astounding Results

de Jack Mitchell ...

Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug ... Leer más

$15.99 USD

Disponible también en: Audiolibro

Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug
... Leer más

Disponible también en: Audiolibro
Shopper Marketing

How to Increase Purchase Decisions at the Point of Sale

de Ville Maila, Markus Ståhlberg ...

Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper needs and trends, retail environments, effective packaging and much more to equip product and brand managers, packaging experts, merchandising specialists and more with the tools they need to be successful ... Leer más

$41.99 USD

Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper needs and trends, retail environments, effective packaging and much more to equip product and brand managers, packaging experts, merchandising specialists and more with the tools they need to be successful
... Leer más
The Customer Service Revolution

Overthrow Conventional Business, Inspire Employees, and Change the World

de John R. DiJulius III ...

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Leer más

$8.99 USD o gratis con Kobo Plus

Disponible también en: Audiolibro

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating
... Leer más

Disponible también en: Audiolibro
Branded Customer Service

The New Competitive Edge

de Janelle Barlow, Paul Stewart ...

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with ... Leer más

$16.99 USD

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with
... Leer más
Stickier Marketing

How to Win Customers in a Digital Age

de Grant Leboff ...

In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become sticky. This new edition of Sticky Marketing, Stickier Marketing, remains a complete guide to producing effective marketing communications in a world of consumers empowered by new digital technology ... Leer más

$35.99 USD

In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become sticky. This new edition of Sticky Marketing, Stickier Marketing, remains a complete guide to producing effective marketing communications in a world of consumers empowered by new digital technology
... Leer más
On Great Service

A Framework for Action

de Leonard L. Berry ...

Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site ... Leer más

$14.99 USD

Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site
... Leer más
Successful Customer Care in a Week: Teach Yourself

de Di McLanachan ...

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven ... Leer más

$3.99 USD

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven
... Leer más
A Quick Guide to Better Telephone Skills

de Heather Wright ...

This book is your quick guide to telephone skills. In five short lessons, you'll have the skills you need to be the best ambassador you can be for your own company or for your employer's through your ability to communicate over the phone.The five quick steps in this book will help you refine your telephone skills to your benefit and to your company's. This book is short because you are also busy. ... Leer más

$1.47 USD o gratis con Kobo Plus

This book is your quick guide to telephone skills. In five short lessons, you'll have the skills you need to be the best ambassador you can be for your own company or for your employer's through your ability to communicate over the phone.The five quick steps in this book will help you refine your telephone skills to your benefit and to your company's. This book is short because you are also busy.
... Leer más
The Lemonade Stand

de Mike Wallick ...

Running a business has never been so... sticky.In this hilarious, bite-sized business fable, a young entrepreneur sets out to conquer the world one cup at a time — starting with a folding table, a pitcher of lemonade, and absolutely no idea what he's doing.From pricing disasters and family labor strikes to questionable branding and a sugar shortage, The Lemonade Stand takes readers on a journey ... Leer más

$0.99 USD o gratis con Kobo Plus

Running a business has never been so... sticky.In this hilarious, bite-sized business fable, a young entrepreneur sets out to conquer the world one cup at a time — starting with a folding table, a pitcher of lemonade, and absolutely no idea what he's doing.From pricing disasters and family labor strikes to questionable branding and a sugar shortage, The Lemonade Stand takes readers on a journey
... Leer más

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Recomendado para ti

A Lean Book Serie de eBooks

Lean Leadership : From Manager to Leader

Lean Process : From 'Get the Customer' to 'Keep the Customer'

Lean Culture : From 'Yes But' to 'Can Do'

La gente que leyó estos también disfrutó

Hug Your Customers

Shopper Marketing

The Customer Service Revolution

Branded Customer Service

Stickier Marketing

On Great Service

Successful Customer Care in a Week: Teach Yourself

A Quick Guide to Better Telephone Skills

The Lemonade Stand

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