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Audiolibro

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

de Mark Goulston ...

Narrado por Arthur Morey ...

Completo

7 hora 53 minutos

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... Leer más

$26.99 USD

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his
... Leer más
Audiolibro

Audiolibro

The Psychology of Selling

Increase Your Sales Faster and Easier Than You Ever Thought Possible

de Brian Tracy ...

Narrado por Brian Tracy ...

Completo

6 hora 18 minutos

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... Leer más

Antes $25.99 USD Ahora $20.99 USD o gratis con Kobo Plus

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available
... Leer más
Audiolibro

Audiolibro

The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

de Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman ...

Narrado por Steve Kramer ...

Completo

8 hora 40 minutos

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ... Leer más

$20.00 USD

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and
... Leer más
Audiolibro

Audiolibro

Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales

de Ace McCloud ...

Narrado por Joshua Mackey ...

Completo

1 horas 48 minutos

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career ... Leer más

$8.69 USD o gratis con Kobo Plus

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career
... Leer más
Audiolibro

Audiolibro

Mom Test, The

How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You

de Rob Fitzpatrick ...

Narrado por Rob Fitzpatrick ...

Completo

3 hora 50 minutos

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of ... Leer más

$14.99 USD o gratis con Kobo Plus

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of
... Leer más
Audiolibro

Audiolibro

New Gold Standard, The

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

de Joseph A. Michelli ...

Narrado por Joseph A. Michelli, Tom Parks ...

Completo

8 hora 12 minutos

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold ... Leer más

$35.99 USD

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold
... Leer más
Audiolibro

Audiolibro

The Trusted Advisor

20th Anniversary Edition

de David H. Maister, Robert M. Galford, Charles H. Green ...

Narrado por BJ Harrison ...

Completo

10 hora 38 minutos

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this ... Leer más

$25.99 USD o gratis con Kobo Plus

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this
... Leer más
Audiolibro

Audiolibro

The JOLT Effect

How High Performers Overcome Customer Indecision

de Matthew Dixon, Ted McKenna ...

Narrado por Matthew Dixon, Ted McKenna ...

Completo

5 hora 47 minutos

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Leer más

$17.50 USD

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and
... Leer más
Audiolibro

Audiolibro

Emotional Intelligence What Makes an Effective Leader HBR

de Daniel Goleman ...

Narrado por Deaver Brown ...

Series series Harvard Business Press
Completo

51 minutos

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others. ... Leer más

$2.99 USD o gratis con Kobo Plus

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others.
... Leer más
Audiolibro

Audiolibro

Relationships 101

de John C. Maxwell ...

Narrado por Sean Runnette ...

Completo

1 horas 45 minutos

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In ... Leer más

$20.99 USD

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In
... Leer más
Audiolibro

Audiolibro

It Starts With Clients

Your 100-Day Plan to Build Lifelong Relationships and Revenue

de Andrew Sobel ...

Narrado por Steve Menasche ...

Completo

7 hora 39 minutos

Andrew Sobel offers a proven, 100-day plan for conquering fourteen tough client development challenges and growing your client base. He's encapsulated twenty-five years of unique research, including personal interviews with over 3000 top executives, into a practical roadmap for winning more new clients and growing your existing relationships.You'll learn specific strategies to move confidently and ... Leer más

$20.99 USD o gratis con Kobo Plus

Andrew Sobel offers a proven, 100-day plan for conquering fourteen tough client development challenges and growing your client base. He's encapsulated twenty-five years of unique research, including personal interviews with over 3000 top executives, into a practical roadmap for winning more new clients and growing your existing relationships.You'll learn specific strategies to move confidently and
... Leer más
Audiolibro

Audiolibro

Customers for Life

de Deaver Brown ...

Narrado por Deaver Brown ...

Series series Sales Tips
Completo

59 minutos

Describes how to keep customers for life by weeding out the unsatisfactory ones so you can focus on the ones good for you and your organization. How this approach protects your organization & people from becoming discouraged. ... Leer más

$2.99 USD o gratis con Kobo Plus

Describes how to keep customers for life by weeding out the unsatisfactory ones so you can focus on the ones good for you and your organization. How this approach protects your organization & people from becoming discouraged.
... Leer más
Audiolibro

Audiolibro

Referral Engine, The

Creating a Network of Loyal Promoters

de Favour Emeli ...

Narrado por Digital Voice Archie G ...

Completo

2 hora 23 minutos

This audiobook is narrated by a digital voice.Word-of-mouth marketing remains one of the most powerful drivers of business growth, and it all starts with a solid referral strategy. The Referral Engine is your guide to turning satisfied customers and trusted partners into a loyal network of promoters who fuel your business with high-quality leads and lasting success.This book explores the ... Leer más

$8.00 USD o gratis con Kobo Plus

This audiobook is narrated by a digital voice.Word-of-mouth marketing remains one of the most powerful drivers of business growth, and it all starts with a solid referral strategy. The Referral Engine is your guide to turning satisfied customers and trusted partners into a loyal network of promoters who fuel your business with high-quality leads and lasting success.This book explores the
... Leer más
Audiolibro

Audiolibro

Customer Service The Sandler Way

48 Rules for Strategic Customer Care

de Anne MacKeigan ...

Narrado por Sean Pratt ...

Completo

3 hora 56 minutos

Your customer service plan is only as strong as its weakest link.What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you ... Leer más

$13.99 USD o gratis con Kobo Plus

Your customer service plan is only as strong as its weakest link.What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you
... Leer más
Audiolibro

Audiolibro

Сага об ИКЕА (краткое изложение)

de Бертил Торекуль ...

Narrado por Николай Блинов ...

Completo

17 minutos

Основателю IKEA Ингвару Кампраду сейчас 91 год, он живет в шведском городке Эпаленж в окружении многочисленных детей и внуков. В 1943 году Кампрад пришел в бизнес с пустыми руками. Его офис располагался в родительском доме, а штат насчитывал восемь человек, куда входили отец, мать, двоюродные братья и друзья Ингвара. С тех пор он привык строить собственное дело на принципах семейственности, и не ... Leer más

$4.99 USD o gratis con Kobo Plus

Основателю IKEA Ингвару Кампраду сейчас 91 год, он живет в шведском городке Эпаленж в окружении многочисленных детей и внуков. В 1943 году Кампрад пришел в бизнес с пустыми руками. Его офис располагался в родительском доме, а штат насчитывал восемь человек, куда входили отец, мать, двоюродные братья и друзья Ингвара. С тех пор он привык строить собственное дело на принципах семейственности, и не
... Leer más
Audiolibro

Audiolibro

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

de Joey Coleman ...

Narrado por Joey Coleman ...

Completo

9 hora 28 minutos

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Leer más

$20.00 USD

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy,
... Leer más
Audiolibro

Audiolibro

I'll Be Back

How To Get Customers To Come Back Again & Again

de Shep Hyken ...

Narrado por Shep Hyken ...

Completo

4 hora 42 minutos

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... Leer más

$13.95 USD o gratis con Kobo Plus

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... Leer más
Audiolibro

Audiolibro

The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

Narrado por Janet Metzger, Christopher Grove ...

Completo

53 minutos

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and ... Leer más

Antes $12.99 USD Ahora $7.99 USD o gratis con Kobo Plus

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and
... Leer más
Audiolibro

Audiolibro

Creating Competitive Advantage

Give Customers a Reason to Choose You Over Your Competitors

de Jaynie L. Smith, William G. Flanagan ...

Narrado por Jaynie L. Smith ...

Completo

5 hora 1 minutos

Why should I do business with you… and not your competitor?Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages and trumpeting them to the marketplace is the most surefire way to close deals, retain clients, ... Leer más

$15.00 USD

Why should I do business with you… and not your competitor?Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages and trumpeting them to the marketplace is the most surefire way to close deals, retain clients,
... Leer más
Audiolibro

Audiolibro

Customer Relationship Imprinting

The 6 Elements That Ensure Exceptional Service Without Exception

de Michael Barnett ...

Narrado por Samantha Novak ...

Completo

3 hora 50 minutos

Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you!While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation—until now. Customer ... Leer más

$14.95 USD o gratis con Kobo Plus

Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you!While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation—until now. Customer
... Leer más
Audiolibro

Audiolibro

Win Clients Without Cold Pitching Ever

The Silent Authority Positioning Strategy

de Ahmed Musa ...

Narrado por Digital Voice Archie G ...

Completo

3 hora 23 minutos

This audiobook is narrated by a digital voice.Let’s kill the lie right now…You don’t need to cold pitch.You don’t need to beg.You don’t need to chase anyone like some desperate rookie on LinkedIn.Win Clients Without Cold Pitching Ever: The Silent Authority Positioning Strategy hands you the playbook for attracting high-quality clients who come to you — pre-sold, pre-qualified, and ready to pay ... Leer más

$8.00 USD o gratis con Kobo Plus

This audiobook is narrated by a digital voice.Let’s kill the lie right now…You don’t need to cold pitch.You don’t need to beg.You don’t need to chase anyone like some desperate rookie on LinkedIn.Win Clients Without Cold Pitching Ever: The Silent Authority Positioning Strategy hands you the playbook for attracting high-quality clients who come to you — pre-sold, pre-qualified, and ready to pay
... Leer más
Audiolibro

Audiolibro

Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

de Kenneth Blanchard, Ph.D., Jim Ballard, Fred Finch ...

Narrado por Kenneth Blanchard, Ph.D. ...

Completo

5 hora 30 minutos

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts ... Leer más

$18.99 USD

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts
... Leer más
Audiolibro

Audiolibro

Service Failure

The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

de Jeff Toister ...

Narrado por Walter Dixon ...

Completo

5 hora 39 minutos

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees ... Leer más

Antes $27.99 USD Ahora $18.99 USD o gratis con Kobo Plus

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees
... Leer más
Audiolibro

Audiolibro

The Innovator's Dilemma

When New Technologies Cause Great Firms to Fail

de Clayton M. Christensen ...

Narrado por Don Leslie ...

Abreviado

2 hora 21 minutos

Great companies can fail—not because they do anything wrong, but because they do everything right. Meeting customers' current needs leads firms to reject breakthrough innovations-"disruptive technologies" that create the products and opportunities of the future.Radical thinking . . . and a wake-up call. Citing examples from many industries (computers, retailing, pharmaceuticals, automobiles, steel ... Leer más

Antes $17.99 USD Ahora $13.99 USD o gratis con Kobo Plus

Great companies can fail—not because they do anything wrong, but because they do everything right. Meeting customers' current needs leads firms to reject breakthrough innovations-"disruptive technologies" that create the products and opportunities of the future.Radical thinking . . . and a wake-up call. Citing examples from many industries (computers, retailing, pharmaceuticals, automobiles, steel
... Leer más

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