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The Service Desk Handbook – A guide to service desk implementation, management and support

by Sanjay Nair ...

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. ... Read more

$18.09 USD or Free with Kobo Plus

Also available as: Audiobook

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money.
... Read more

Also available as: Audiobook
The Cyber Security Handbook – Prepare for, respond to and recover from cyber attacks

by Alan Calder ...

In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive ... Read more

$40.99 USD or Free with Kobo Plus

Also available as: Audiobook

In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive
... Read more

Also available as: Audiobook
The Ransomware Threat Landscape

Prepare for, recognise and survive ransomware attacks

by Alan Calder ...

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion ... Read more

$18.09 USD or Free with Kobo Plus

Also available as: Audiobook

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion
... Read more

Also available as: Audiobook
Audiobook

The Economics of Belonging

A Radical Plan to Win Back the Left Behind and Achieve Prosperity for All

by Martin Sandbu ...

Narrated by Stephen Perring ...

Unabridged

6 hours 56 min

This audiobook narrated by Stephen Perring presents a radical new approach to economic policy that addresses the symptoms and causes of inequality in Western society todayFueled by populism and the frustrations of the disenfranchised, the past few years have witnessed the widespread rejection of the economic and political order that Western countries built up after 1945. Political debates have ... Read more

$17.95 USD or Free with Kobo Plus

Also available as: eBook

This audiobook narrated by Stephen Perring presents a radical new approach to economic policy that addresses the symptoms and causes of inequality in Western society todayFueled by populism and the frustrations of the disenfranchised, the past few years have witnessed the widespread rejection of the economic and political order that Western countries built up after 1945. Political debates have
... Read more

Also available as: eBook
Audiobook

The Cyber Security Handbook – Prepare for, respond to and recover from cyber attacks

by Alan Calder, Alan Calder ...

Narrated by Stephen Perring ...

Unabridged

7 hours 59 min

In the world as we know it, you can be attacked both physically and virtually. For today's organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive ... Read more

$52.99 USD or Free with Kobo Plus

Also available as: eBook

In the world as we know it, you can be attacked both physically and virtually. For today's organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive
... Read more

Also available as: eBook
Audiobook

Culture is bad for you

Inequality in the cultural and creative industries

by Orian Brook, Dave O'Brien, Mark Taylor ...

Narrated by Nneka Okoye, Christina Orman, Stephen Perring ...

Unabridged

7 hours 47 min

Culture will keep you fit and healthy. Culture will bring communities together. Culture will improve your education. This is the message from governments and arts organisations across the country; however, this book explains why we need to be cautious about culture. Offering a powerful call to transform the cultural and creative industries, Culture is bad for you examines the intersections between ... Read more

$30.99 USD or Free with Kobo Plus

Culture will keep you fit and healthy. Culture will bring communities together. Culture will improve your education. This is the message from governments and arts organisations across the country; however, this book explains why we need to be cautious about culture. Offering a powerful call to transform the cultural and creative industries, Culture is bad for you examines the intersections between
... Read more
Audiobook

The Ransomware Threat Landscape

Prepare for, recognise and survive ransomware attacks

by Alan Calder, Alan Calder ...

Narrated by Stephen Perring ...

Unabridged

1 hour 38 min

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion ... Read more

$21.99 USD or Free with Kobo Plus

Also available as: eBook

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion
... Read more

Also available as: eBook
Audiobook

How the World Really Works

The Science Behind How We Got Here and Where We're Going

by Vaclav Smil ...

Narrated by Stephen Perring ...

Unabridged

10 hours 7 min

**INSTANT NEW YORK TIMES BESTSELLER“Provocative but perceptive . . . You can agree or disagree with Smil—accept or doubt his ‘just the facts’ posture—but you probably shouldn’t ignore him.”—The Washington PostAn essential analysis of the modern science and technology that makes our twenty-first century lives possible—a scientist's investigation into what science really does, and does not, ... Read more

$20.00 USD

Also available as: eBook

**INSTANT NEW YORK TIMES BESTSELLER“Provocative but perceptive . . . You can agree or disagree with Smil—accept or doubt his ‘just the facts’ posture—but you probably shouldn’t ignore him.”—The Washington PostAn essential analysis of the modern science and technology that makes our twenty-first century lives possible—a scientist's investigation into what science really does, and does not,
... Read more

Also available as: eBook
Audiobook

The Fort

by Adrian Goldsworthy ...

Narrated by Stephen Perring ...

Series series City of Victory
Unabridged

12 hours 4 min

From bestselling historian Adrian Goldsworthy, a profoundly authentic, action-packed adventure set on Rome's Danubian frontier.AD 105: DACIA. The Dacian kingdom and Rome are at peace, but no one thinks that it will last. Sent to command an isolated fort beyond the Danube, centurion Flavius Ferox can sense that war is coming, but also knows that enemies may be closer to home. Many of the Brigantes ... Read more

$17.99 USD

Also available as: eBook

From bestselling historian Adrian Goldsworthy, a profoundly authentic, action-packed adventure set on Rome's Danubian frontier.AD 105: DACIA. The Dacian kingdom and Rome are at peace, but no one thinks that it will last. Sent to command an isolated fort beyond the Danube, centurion Flavius Ferox can sense that war is coming, but also knows that enemies may be closer to home. Many of the Brigantes
... Read more

Also available as: eBook
Audiobook

Engines of Empire

by R.S. Ford ...

Narrated by Alison Campbell, Ciaran Saward, Phoebe McIntosh, Ewan Goddard, Andrew Kingston, Martin Reeve, Stephen Perring ...

Unabridged

22 hours 3 min

“An excellent start to a new series: fast-paced and engaging, with a properly epic setting and a cast of characters I look forward to seeing more of.” –James Islington, author of The Shadow of What Was Lost“**Epic fantasy fans listen up: This is the good stuff. Highly recommended.” —Kirkus (starred review)From an unmissable voice in epic fantasy comes a sweeping tale of clashing guilds, magic ... Read more

$44.99 USD

Also available as: eBook

“An excellent start to a new series: fast-paced and engaging, with a properly epic setting and a cast of characters I look forward to seeing more of.” –James Islington, author of The Shadow of What Was Lost“**Epic fantasy fans listen up: This is the good stuff. Highly recommended.” —Kirkus (starred review)From an unmissable voice in epic fantasy comes a sweeping tale of clashing guilds, magic
... Read more

Also available as: eBook
Audiobook

The Service Desk Handbook – A guide to service desk implementation, management and support

by Sanjay Nair, Sanjay Nair ...

Narrated by Stephen Perring ...

Unabridged

1 hour 34 min

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. ... Read more

$21.99 USD or Free with Kobo Plus

Also available as: eBook

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money.
... Read more

Also available as: eBook
Audiobook

How to be an Even Better Manager

A Complete A-Z of Proven Techniques and Essential Skills

by Michael Armstrong, Michael Armstrong ...

Narrated by Stephen Perring ...

Unabridged

7 hours 44 min

If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team ... Read more

$21.99 USD or Free with Kobo Plus

Also available as: eBook

If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team
... Read more

Also available as: eBook