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UnSelling

The New Customer Experience

by Scott Stratten, Alison Kramer ...

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.Unselling is ... Read more

$15.00 USD

Also available as: Audiobook

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.Unselling is
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Also available as: Audiobook
Audiobook

UnSelling

The New Customer Experience

by Alison Kramer, Scott Stratten ...

Narrated by Alison Kramer, Scott Stratten ...

Unabridged

6 hours 31 min

UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking ... Read more

$20.99 USD or Free with Kobo Plus

Also available as: eBook

UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking
... Read more

Also available as: eBook
QR Codes Kill Kittens

How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground

by Scott Stratten, Alison Kramer ...

Easy to digest tips and tools on how not to run a businessExperts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are filled with advice from these experts. But how can you filter out all of the bad advice, misinformation, and misuse of business tools that is out there? None of us needs another list of what we should be doing. QR Codes ... Read more

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Easy to digest tips and tools on how not to run a businessExperts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are filled with advice from these experts. But how can you filter out all of the bad advice, misinformation, and misuse of business tools that is out there? None of us needs another list of what we should be doing. QR Codes
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Loving Lady Marcia

by Kieran Kramer ...

Narrated by Alison Larkin ...

Series series House of Brady
Unabridged

11 hours 12 min

Of the three Brady sisters, Lady Marcia has always seemed the girl most likely to lead a perfectly charmed life. But after a handsome cad breaks her heart, she swears off love and devotes her life to teaching girls at a private school. In spite of her family's wish for a London debut, Marcia is happy where she is—until terrible news sends her back to the Brady clan . . . and into the arms of an ... Read more

$20.99 USD

Also available as: eBook

Of the three Brady sisters, Lady Marcia has always seemed the girl most likely to lead a perfectly charmed life. But after a handsome cad breaks her heart, she swears off love and devotes her life to teaching girls at a private school. In spite of her family's wish for a London debut, Marcia is happy where she is—until terrible news sends her back to the Brady clan . . . and into the arms of an
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What in the World is Music?

by Alison E. Arnold, Jonathan C. Kramer ...

What in the World is Music? Second Edition is an undergraduate, interactive e-textbook that explores the shared ways people engage with music and how humans organize and experience sound. It adopts a global approach, featuring more than 300 streaming videos and 50 streaming audio tracks of music from around the world. Drawing from both musicological and ethnomusicological modes of inquiry, the ... Read more

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What in the World is Music? Second Edition is an undergraduate, interactive e-textbook that explores the shared ways people engage with music and how humans organize and experience sound. It adopts a global approach, featuring more than 300 streaming videos and 50 streaming audio tracks of music from around the world. Drawing from both musicological and ethnomusicological modes of inquiry, the
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Industrial Crystallization

Fundamentals and Applications

by Alison Lewis, Marcelo Seckler, Herman Kramer, Gerda van Rosmalen ...

Bridging the gap between theory and practice, this text provides the reader with a comprehensive overview of industrial crystallization. Newcomers will learn all of the most important topics in industrial crystallization, from key concepts and basic theory to industrial practices. Topics covered include the characterization of a crystalline product and the basic process design for crystallization, ... Read more

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Bridging the gap between theory and practice, this text provides the reader with a comprehensive overview of industrial crystallization. Newcomers will learn all of the most important topics in industrial crystallization, from key concepts and basic theory to industrial practices. Topics covered include the characterization of a crystalline product and the basic process design for crystallization,
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Loving Lady Marcia

by Kieran Kramer ...

Series Book 1 - House of Brady
"Fans of the TV sitcom The Brady Bunch will be amazed at how cleverly and unexpectedly Kramer improvises on the show . . . [a] captivating Regency." — BooklistIn the House of Brady, three very lovely girls have hair of gold—and hearts to match—but finding a match among the gentlemen of London is one comedy of errors that could bring down the house . . .Marcia gets schooled . . .Of the three Brady ... Read more

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Also available as: Audiobook

"Fans of the TV sitcom The Brady Bunch will be amazed at how cleverly and unexpectedly Kramer improvises on the show . . . [a] captivating Regency." — BooklistIn the House of Brady, three very lovely girls have hair of gold—and hearts to match—but finding a match among the gentlemen of London is one comedy of errors that could bring down the house . . .Marcia gets schooled . . .Of the three Brady
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When Harry Met Molly

by Kieran Kramer ...

Series series The Impossible Bachelors
Dashing Lord Harry Traemore is perfectly content to live out his days in the pursuit of pleasure. But when he's named by the Prince Regent as one of society's "Impossible Bachelors," Harry is drafted into a ribald romantic wager. The rules of engagement are scandalously simple: The bachelor whose mistress wins the title of "Most Delectable Companion" gets to remain unmarried. Harry is utterly ... Read more

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Dashing Lord Harry Traemore is perfectly content to live out his days in the pursuit of pleasure. But when he's named by the Prince Regent as one of society's "Impossible Bachelors," Harry is drafted into a ribald romantic wager. The rules of engagement are scandalously simple: The bachelor whose mistress wins the title of "Most Delectable Companion" gets to remain unmarried. Harry is utterly
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If You Give a Girl a Viscount

by Kieran Kramer ...

Series series The Impossible Bachelors
If life were a fairy tale, Daisy Montgomery's stepmother and two stepsisters would surely be cast in the wicked roles. For years, they've made life miserable for Daisy. But when she discovers she has a godmother, she's determined to ask her for help. Little did Daisy expect her godmother to play matchmaker with her very own grandson—who happens to be a viscount!A freewheeling playboy, Charles ... Read more

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If life were a fairy tale, Daisy Montgomery's stepmother and two stepsisters would surely be cast in the wicked roles. For years, they've made life miserable for Daisy. But when she discovers she has a godmother, she's determined to ask her for help. Little did Daisy expect her godmother to play matchmaker with her very own grandson—who happens to be a viscount!A freewheeling playboy, Charles
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UnLeadership

Make Building Relationships Your Business

by Scott Stratten, Alison Stratten ...

You don't know what it's like to work for you.Wanna know how to datamine your way to winning your employees' hearts and minds? Or how to use personality profiles to leverage business value from your workers? Then buy another book!In UnLeadership: Make Building Relationships Your Business, you'll learn how to use old-fashioned, authentic, and raw humanity to lead your people and build connections. ... Read more

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Trouble When You Walked In

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by Kieran Kramer ...

She's a woman of her word.Cissie Rogers likes to do everything by the book. Literally. The town librarian in Kettle Knob, North Carolina, she's determined to preserve the future of literature-and the library's romantic legend-for her patrons. It's not easy when the mayor himself, Boone Braddock, wants to close the library down. There's only one way for Cissie to put a stop to him: By running for ... Read more

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She's a woman of her word.Cissie Rogers likes to do everything by the book. Literally. The town librarian in Kettle Knob, North Carolina, she's determined to preserve the future of literature-and the library's romantic legend-for her patrons. It's not easy when the mayor himself, Boone Braddock, wants to close the library down. There's only one way for Cissie to put a stop to him: By running for
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by Kieran Kramer ...

Series series The Impossible Bachelors
A committed spinster's clever ploy lands her in a tight spot with an irresistible Duke in this sexy and fun Regency romance.Most women would not be pleased to be labeled a spinster. But Lady Poppy Smith-Barnes isn't most women. In fact, Poppy has invented an imaginary fiance, the Duke of Drummond, to deter unwanted suitors. A very useful fellow, this duke, until the real Drummond turns up and uses ... Read more

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A committed spinster's clever ploy lands her in a tight spot with an irresistible Duke in this sexy and fun Regency romance.Most women would not be pleased to be labeled a spinster. But Lady Poppy Smith-Barnes isn't most women. In fact, Poppy has invented an imaginary fiance, the Duke of Drummond, to deter unwanted suitors. A very useful fellow, this duke, until the real Drummond turns up and uses
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