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Customer Service eBooks

If you like Customer Service eBooks, then you'll love these top picks.
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  • Perfect Phrases for Customer Service, Second Edition

    by Robert Bacal ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

    $12.99 USD

  • Follow This Path

    How the World's Greatest Organizations Drive Growth by Unleashing Human Potential

    by Curt Coffman, Gabriel Gonzalez-Molina ...
    A guide to success through emotional engagement from the coauthor of the New York Times bestseller First, Break All the Rules.Management consulting firm The Gallup Organization has drawn on its extensive research in two previous bestsellers, First, Break All the Rules and Now, Discover Your Strengths. Now, this new guide reveals groundbreaking new findings and methods that can lead to a quantum ... Read more

    $12.99 USD

  • Customer Centricity

    Focus on the Right Customers for Strategic Advantage

    by Peter Fader ...
    A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong—like the coffeehouse giant Starbucks—have only recently started to figure this out.Starbucks is one of many ... Read more

    $12.99 USD

  • New Sales. Simplified.

    The Essential Handbook for Prospecting and New Business Development

    by Mike Weinberg ...
    The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers.Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals.With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most ... Read more

    $13.49 USD

  • A Joosr Guide to... The Challenger Sale by Matthew Dixon and Brent Adamson: How to Take Control of the Customer Conversation

    by Joosr ...
    In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.Although traditional approaches to sales suggest that ... Read more

    $2.99 USD or Free with Kobo Plus

  • Definitive Guide to Social CRM, The

    Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits

    by Barton Goldenberg ...
    Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond.Barton Goldenberg,the field’s #1 expert, offers a proven, four-step methodology for succeeding with Social CRM work in any B2B, B2C, or B2B2C organization. You’ll learn how to integrate people, process ... Read more

    $53.99 USD

  • Excellence Wins

    A No-Nonsense Guide to Becoming the Best in a World of Compromise

    by Horst Schulze ...
    In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half ... Read more

    $14.99 USD

  • Get Clients Now! (TM)

    A 28-Day Marketing Program for Professionals, Consultants, and Coaches

    by C. Hayden ...
    Learn the secrets professionals use to dramatically increase their client base by learning how to replace scattershot marketing and networking efforts with proven, targeted tactics.Knowing where to spend your marketing dollars was a lot easier in the days when the choices were commercials, magazines, and billboards. Now, life in twenty-first-century America has become one gigantic 24/7 commercial ... Read more

    $11.99 USD

  • REPOSITIONING: Marketing in an Era of Competition, Change and Crisis

    by Jack Trout, Steve Rivkin ...
    The book that completes Positioning . . .Thirty years ago, Jack Trout and Al Ries published their classic bestseller, Positioning: The Battle for Your Mind—a book that revolutionized the world of marketing. But times have changed. Competition is fiercer. Consumers are savvier. Communications are faster. And once-successful companies are in crisis mode.Repositioning shows you how to adapt, compete ... Read more

    $25.19 USD

  • Achieve Sales Excellence

    The 7 Customer Rules for Becoming the New Sales Professional

    by Howard Stevens, Theodore Kinni ...
    Increase your business’s sales with these seven essential practices salespeople and organizations must embrace to thrive in today’s competitive marketplace.Companies today are struggling to find the one thing that matters in today’s competitive marketplace. Price? Quality? Innovative product features?While all of the above factors certainly influence a customer’s buying decision, none of them is ... Read more

    Was $12.99 USD Now $2.99 USD

  • Delivering Happiness

    A Path to Profits, Passion, and Purpose

    by Tony Hsieh ...
    Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... Read more

    $11.99 USD

  • The Thank You Economy

    by Gary Vaynerchuk ...
    “Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like Twitter that allow you to engage directly with customers at unprecedented scale and speed. The book, like Gary, is also a lot of fun and full of passion.” —Dick Costolo, chief executive officer, ... Read more

    $16.99 USD

  • Setting the Table

    The Transforming Power of Hospitality in Business

    by Danny Meyer ...
    The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake ShackSeventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he ... Read more

    $15.99 USD

  • The Fred Factor

    How passion in your work and life can turn the ordinary into the extraordinary

    by Mark Sanborn ...
    NEW YORK TIMES BESTSELLER • Discover how an ordinary mail carrier’s approach to life can teach you how to boost creativity, strengthen relationships, and make a real difference every day—now in an updated twentieth-anniversary edition.“[The Fred Factor] delivers a potent motivational message that will super-charge your attitude toward work and life. . . . You will never view yourself, your value ... Read more

    $13.99 USD

  • Relationships 101

    by John Maxwell ...
    Great leadership is built on great relationships!Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. "If people aren't following you," sums up New York Times and Business Week best-selling author Dr. John C. Maxwell, "then you're not really leading." In Relationships 101, Maxwell provides time-tested principles for developing ... Read more

    $9.99 USD

  • The Big Book of Words That Sell

    1200 Words and Phrases That Every Salesperson and Marketer Should Know and Use

    by Robert W. Bly ...
    The language you need to sell and succeed, from America’s top copywriter.Robert W. Bly is a self-made multi-millionaire and brings in six figures of sales annually from marketing and selling his own products, not to mention more than half a million from his freelance writing. He’s been a professional copywriter for nearly forty years and has been named America’s best copywriter. And now he’s ... Read more

    $1.99 USD

  • Just Listen

    Discover the Secret to Getting Through to Absolutely Anyone

    by Mark Goulston ...
    Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... Read more

    $13.99 USD

  • Go-Givers Sell More

    by Bob Burg, John David Mann ...
    With their national bestseller The Go-Giver, Bob Burg and John David Mann took the business world by storm, showing that giving is the most fulfilling and effective path to success. That simple, profound story has inspired hundreds of thousands of readers around the world-but some have wondered how its lessons stand up to the tough challenges of everyday real-world business.Now Burg and Mann ... Read more

    Was $10.99 USD Now $1.99 USD

  • Customers for Life

    How to Turn That One-Time Buyer Into a Lifetime Customer

    by Carl Sewell, Paul B. Brown ...
    In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... Read more

    Was $9.99 USD Now $7.99 USD

  • Integrity Selling for the 21st Century

    How to Sell the Way People Want to Buy

    by Ron Willingham ...
    “I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron ... Read more

    $12.99 USD

  • Never Lose a Customer Again

    Turn Any Sale into Lifelong Loyalty in 100 Days

    by Joey Coleman ...
    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Read more

    $12.99 USD

  • Nuevas ventas. Simplificadas.

    El manual esencial para el desarrollo de posibles y nuevos negocios

    by Mike Weinberg ...
    La vida de tu negocio consiste en abrir cuentas nuevas constantemente. Tanto si eres representante, gerente o ejecutivo de ventas, se espera de ti que atraigas nuevos negocios, y necesitarás una fórmula comprobada para la prospección, el desarrollo y cierre de tratos. Aquí encontrarás la respuesta.Porque en las ventas no existe nada que dure para siempre, necesitas nuevos clientes y nuevos ... Read more

    $5.99 USD

  • Winning With People

    Discover the People Principles that Work for You Every Time

    by John C. Maxwell ...
    Ask the successful CEOs of major corporations, entrepreneurs, top salespeople, and pastors what characteristic is most needed for success in leadership positions, and they'll tell you-it's the ability to work with people.Some people are born with great relationship skills, but those who are not can learn to improve them. In Winning with People Maxwell has translated decades of experience into 25 ... Read more

    $10.99 USD

  • The Challenger Customer

    Selling to the Hidden Influencer Who Can Multiply Your Results

    by Matthew Dixon, Brent Adamson, Pat Spenner, Nick Toman ...
    Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ... Read more

    $13.99 USD