Customer Service in Marketing & Sales & Business & Finance Audiobooks

Audiobook

Audiobook

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston ...

Narrated by Arthur Morey ...

Unabridged

7 hours 53 min

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... Read more

$26.99 USD

Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his
... Read more
Audiobook

Audiobook

The Psychology of Selling

Increase Your Sales Faster and Easier Than You Ever Thought Possible

by Brian Tracy ...

Narrated by Brian Tracy ...

Unabridged

6 hours 18 min

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... Read more

Was $25.99 USD Now $20.99 USD or Free with Kobo Plus

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available
... Read more
Audiobook

Audiobook

The Challenger Customer

Selling to the Hidden Influencer Who Can Multiply Your Results

by Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman ...

Narrated by Steve Kramer ...

Unabridged

8 hours 40 min

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ... Read more

$20.00 USD

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and
... Read more
Audiobook

Audiobook

Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales

by Ace McCloud ...

Narrated by Joshua Mackey ...

Unabridged

1 hour 48 min

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career ... Read more

$8.69 USD or Free with Kobo Plus

Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career
... Read more
Audiobook

Audiobook

New Gold Standard, The

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph A. Michelli ...

Narrated by Joseph A. Michelli, Tom Parks ...

Unabridged

8 hours 12 min

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold ... Read more

$35.99 USD

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold
... Read more
Audiobook

Audiobook

Mom Test, The

How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You

by Rob Fitzpatrick ...

Narrated by Rob Fitzpatrick ...

Unabridged

3 hours 50 min

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of ... Read more

$14.99 USD or Free with Kobo Plus

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of
... Read more
Audiobook

Audiobook

The Trusted Advisor

20th Anniversary Edition

by David H. Maister, Robert M. Galford, Charles H. Green ...

Narrated by BJ Harrison ...

Unabridged

10 hours 38 min

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this ... Read more

$25.99 USD or Free with Kobo Plus

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.In this
... Read more
Audiobook

Audiobook

The JOLT Effect

How High Performers Overcome Customer Indecision

by Matthew Dixon, Ted McKenna ...

Narrated by Matthew Dixon, Ted McKenna ...

Unabridged

5 hours 47 min

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Read more

$17.50 USD

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and
... Read more
Audiobook

Audiobook

Emotional Intelligence What Makes an Effective Leader HBR

by Daniel Goleman ...

Narrated by Deaver Brown ...

Series series Harvard Business Press
Unabridged

51 min

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others. ... Read more

$2.99 USD or Free with Kobo Plus

Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others.
... Read more
Audiobook

Audiobook

Relationships 101

by John C. Maxwell ...

Narrated by Sean Runnette ...

Unabridged

1 hour 45 min

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In ... Read more

$20.99 USD

Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together.Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and leadership expert John C. Maxwell knows that if people aren't following you, then you're not really leading.In
... Read more
Audiobook

Audiobook

Customer Experience Management: A Practical Playbook to Design, Measure, and Scale Remarkable Journeys That Keep Customers for Life

by Michael Harrington ...

Narrated by Michael Harrington ...

Unabridged

2 hours 10 min

Transform chaotic customer interactions into a predictable growth engine with this definitive business leadership guide. Perfect for your morning commute, this pragmatic blueprint equips frustrated executives to finally replace empty marketing slogans with disciplined, measurable execution.Whether you are fighting silos in a sprawling corporate setting or launching a digital storefront, you need a ... Read more

$9.99 USD or Free with Kobo Plus

Transform chaotic customer interactions into a predictable growth engine with this definitive business leadership guide. Perfect for your morning commute, this pragmatic blueprint equips frustrated executives to finally replace empty marketing slogans with disciplined, measurable execution.Whether you are fighting silos in a sprawling corporate setting or launching a digital storefront, you need a
... Read more
Audiobook

Audiobook

Customer Obsessed

A Whole Company Approach to Delivering Exceptional Customer Experiences

by Eric Berridge ...

Narrated by Tim Andres Pabon ...

Unabridged

7 hours 13 min

GET AHEAD OF THE CUSTOMER EXPERIENCE CURVECompanies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success—Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in ... Read more

Was $29.99 USD Now $20.99 USD or Free with Kobo Plus

GET AHEAD OF THE CUSTOMER EXPERIENCE CURVECompanies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success—Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in
... Read more
Audiobook

Audiobook

Customer Experience Unearthed

A Deep Dive into Real-Life Stories from the CX Therapy

by Julien Rio ...

Narrated by Digital Voice Melissa G ...

Unabridged

5 hours 28 min

This audiobook is narrated by a digital voice.Have you ever paused to consider the Customer Experience from the consumer's viewpoint? It's easy to forget, while ensconced in professional roles, that we are also everyday customers navigating an array of experiences—both delightful and disheartening. This book invites you on a revelatory journey, seeing the world through the eyes of genuine ... Read more

$15.00 USD or Free with Kobo Plus

This audiobook is narrated by a digital voice.Have you ever paused to consider the Customer Experience from the consumer's viewpoint? It's easy to forget, while ensconced in professional roles, that we are also everyday customers navigating an array of experiences—both delightful and disheartening. This book invites you on a revelatory journey, seeing the world through the eyes of genuine
... Read more
Audiobook

Audiobook

Brand Loyalty Playbook, The

Creating Raving Fans for Your Business

by Ajah Excel ...

Narrated by Digital Voice Archie G ...

Unabridged

2 hours 37 min

This audiobook is narrated by a digital voice.The Brand Loyalty Playbook: Creating Raving Fans for Your Business is your definitive guide to building a customer base that doesn’t just buy from you—they become your biggest supporters, advocates, and loyal fans. In an era where competition is fierce and customer options are endless, true brand loyalty can set you apart and drive sustainable business ... Read more

$8.00 USD or Free with Kobo Plus

This audiobook is narrated by a digital voice.The Brand Loyalty Playbook: Creating Raving Fans for Your Business is your definitive guide to building a customer base that doesn’t just buy from you—they become your biggest supporters, advocates, and loyal fans. In an era where competition is fierce and customer options are endless, true brand loyalty can set you apart and drive sustainable business
... Read more
Audiobook

Audiobook

The Customer Success Professional's Handbook

How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

by Ashvin Vaidyanathan, Ruben Rabago ...

Narrated by Daniel Henning ...

Unabridged

7 hours 22 min

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

$20.99 USD or Free with Kobo Plus

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to
... Read more
Audiobook

Audiobook

Sales Negotiation Mastery: Increase Revenue Without Selling Harder

by Kevin Hartley ...

Narrated by Kevin Hartley ...

Unabridged

1 hour 42 min

Close high-stakes B2B sales and protect your pricing margins without resorting to aggressive, manipulative tactics. Whether you are commuting to a make-or-break pitch or navigating complex procurement games, this empowering audio experience provides the calm authority needed to transform combative showdowns into collaborative wins.Modern buyers demand trust, making traditional hard-sell methods ... Read more

$9.99 USD or Free with Kobo Plus

Close high-stakes B2B sales and protect your pricing margins without resorting to aggressive, manipulative tactics. Whether you are commuting to a make-or-break pitch or navigating complex procurement games, this empowering audio experience provides the calm authority needed to transform combative showdowns into collaborative wins.Modern buyers demand trust, making traditional hard-sell methods
... Read more
Audiobook

Audiobook

The Experience Economy

by James H. Gilmore, B. Joseph Pine II ...

Narrated by Eric Conger ...

Abridged

3 hours 7 min

Beyond the service economy of the last century is quietly emerging the next age of commerce, the experience economy. Joseph Pine and James Gilmore present a thought-provoking discussion and glimpse into the next evolution in the marketplace. ... Read more

$13.99 USD or Free with Kobo Plus

Beyond the service economy of the last century is quietly emerging the next age of commerce, the experience economy. Joseph Pine and James Gilmore present a thought-provoking discussion and glimpse into the next evolution in the marketplace.
... Read more
Audiobook

Audiobook

How To Promote Your Business & Increase Sales: An Excellent Sales Promotion & Social Media Marketing Guide

For Business Owners & Managers

by Professor Andy ...

Narrated by John R ...

Series Audiobook 2 - How To Promote Your Business & Increase Sales
Unabridged

3 hours 47 min

WE ARE PLEASED TO PRESENT a new Book: How To Promote Your Business & Increase Sales: An excellent Sales Promotion & Social Media Marketing Book for Business Owners & Managers. This is the new and expanded 2nd Edition published in December 2022.In this book, Professor Andy and his team teach readers how to effectively promote their brands on social media, retain customers, create promotional ... Read more

$16.99 USD or Free with Kobo Plus

WE ARE PLEASED TO PRESENT a new Book: How To Promote Your Business & Increase Sales: An excellent Sales Promotion & Social Media Marketing Book for Business Owners & Managers. This is the new and expanded 2nd Edition published in December 2022.In this book, Professor Andy and his team teach readers how to effectively promote their brands on social media, retain customers, create promotional
... Read more
Audiobook

Audiobook

The Compass and the Nail

How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet

by Craig Wilson ...

Narrated by Kyle Tait ...

Unabridged

5 hours 43 min

Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing ... Read more

$18.99 USD or Free with Kobo Plus

Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing
... Read more
Audiobook

Audiobook

Customer-Centric Marketing Bundle, 2 in 1 Bundle

by Jeanine Marks, Alexis Chang ...

Narrated by Marcus Mulenga ...

Unabridged

18 min

Customer-Centric Marketing Bundle, 2 in 1 bundle: The Art of Client Service and Winning Follow-upWhen you work as a freelancer and you’re just starting, it’s common to charge a lower rate than what you’re used to to get as many clients as possible. But this is not sustainable and before long, you find yourself drained and barely able to keep up with all the work and you’re not even getting paid ... Read more

$13.09 USD or Free with Kobo Plus

Customer-Centric Marketing Bundle, 2 in 1 bundle: The Art of Client Service and Winning Follow-upWhen you work as a freelancer and you’re just starting, it’s common to charge a lower rate than what you’re used to to get as many clients as possible. But this is not sustainable and before long, you find yourself drained and barely able to keep up with all the work and you’re not even getting paid
... Read more
Audiobook

Audiobook

Customer Centricity

Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)

by Peter Fader ...

Narrated by Patrick Lawlor ...

Unabridged

3 hours 4 min

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong—like the coffeehouse giant Starbucks—have only recently started to figure this out.Starbucks is one of many companies that has successfully executed a pivot that puts the company in a customer-centric mindset, an approach that Wharton professor Peter Fader describes in Customer ... Read more

$13.99 USD or Free with Kobo Plus

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong—like the coffeehouse giant Starbucks—have only recently started to figure this out.Starbucks is one of many companies that has successfully executed a pivot that puts the company in a customer-centric mindset, an approach that Wharton professor Peter Fader describes in Customer
... Read more
Audiobook

Audiobook

The Quick and Easy Way to Effective Speaking [Russian Edition]

by Dale Carnegie ...

Narrated by Maxim Kireev ...

Unabridged

3 hours 45 min

From the author of How to Win Friends and Influence People—the timeless guide to powerful communication.With over 5 million copies sold worldwide, this classic book by Dale Carnegie remains one of the most trusted resources for mastering the art of speaking. In a world where communication is key to success, learning to express yourself clearly, confidently, and persuasively has never been more ... Read more

$9.19 USD or Free with Kobo Plus

From the author of How to Win Friends and Influence People—the timeless guide to powerful communication.With over 5 million copies sold worldwide, this classic book by Dale Carnegie remains one of the most trusted resources for mastering the art of speaking. In a world where communication is key to success, learning to express yourself clearly, confidently, and persuasively has never been more
... Read more
Audiobook

Audiobook

Ecommerce Retail Strategy for Higher Conversions and Loyal Buyers

by Jordan Phillips ...

Narrated by Jordan Phillips ...

Unabridged

1 hour 44 min

Master the art of conversion rate optimization to turn casual website visitors into fiercely loyal e-commerce customers. If you are a digital entrepreneur exhausted by scattered marketing tactics that fail to scale, this practical audio guide delivers a clear, structured path to sustainable growth. Stop chasing fleeting algorithm hacks and start building a cohesive, frictionless customer journey ... Read more

$9.99 USD or Free with Kobo Plus

Master the art of conversion rate optimization to turn casual website visitors into fiercely loyal e-commerce customers. If you are a digital entrepreneur exhausted by scattered marketing tactics that fail to scale, this practical audio guide delivers a clear, structured path to sustainable growth. Stop chasing fleeting algorithm hacks and start building a cohesive, frictionless customer journey
... Read more
Audiobook

Audiobook

Transforming Tech Ideas into Customer Favorites: Your Ultimate Product Guide

Make your tech ideas customer favorites! Discover engaging audio lessons for ultimate product success.

by Eamon Thorne ...

Narrated by Nick Porter ...

Unabridged

2 hours 39 min

Transforming Tech Ideas into Customer Favorites: Your Ultimate Product Guide⭐⭐ Simplified Audio Guide ⭐⭐Are you aiming to elevate your career and master the art of turning tech ideas into beloved customer products?Searching for a comprehensive guide that offers all the crucial elements to transform your tech ideas into customer favorites?Your search ends here!This gu... ... Read more

$5.10 USD or Free with Kobo Plus

Transforming Tech Ideas into Customer Favorites: Your Ultimate Product Guide⭐⭐ Simplified Audio Guide ⭐⭐Are you aiming to elevate your career and master the art of turning tech ideas into beloved customer products?Searching for a comprehensive guide that offers all the crucial elements to transform your tech ideas into customer favorites?Your search ends here!This gu...
... Read more

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Customer Service Audiobooks

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