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  • Relationship-based Learning

    A Practical Guide to Transforming Children’s Behaviour

    Relationship-based Learning provides a helpful range of accessible strategies, approaches, practical ideas and guidance on how to implement Behaviour for Learning for children with social, emotional and mental health issues, as well as those at risk of exclusion from school.This essential resource explores the conceptual framework of Ellis and Tod’s highly effective Behaviour for Learning ... Leer más

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  • How Organisations Measure Success

    The Use of Performance Indicators in Government

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  • Workplace Bullying

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  • Simple Tools and Techniques for Enterprise Risk Management

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  • Counselling

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  • The Operational Auditing Handbook

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  • Introduction to Counselling Skills

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    From leading skills expert Richard Nelson-Jones, this bestselling book is the ideal companion for any trainer or trainee wanting to acquire and develop the counselling skills key to effective therapeutic relationships.Using an easy to follow, three-stage model, this fourth edition provides the answers to those all important questions:- what are counselling skills and why are they important?- how ... Leer más

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  • Human Resource Management

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  • Budgeting Practice and Organisational Structure

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    Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business ... Leer más

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