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  • Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Leer más

    $19.00 USD

  • The Customer Success Economy

    Why Every Aspect of Your Business Model Needs A Paradigm Shift

    If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Leer más

    $17.00 USD

  • Digital Customer Success

    Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

    Automate your Customer Success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help ... Leer más

    $17.00 USD

  • Customer Communities

    Engage and Retain Customers to Build the Future of Your Business

    Make community building your ultimate business growth strategyIn Customer Communities: Engage and Retain Customers to Build the Future of Your Business, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you’ll learn how to capitalize on this new growth strategy to scale your company and ... Leer más

    $19.00 USD

  • What a Unicorn Knows

    How Leading Entrepreneurs Use Lean Principles to Drive Sustainable Growth

    What a Unicorn Knows is your company’s best guide to becoming a well-oiled, high-velocity machine for growth on its way to billion-dollar valuation.Why do some young companies become unicorns, while others don’t? What a Unicorn Knows is a playbook that offers a field-tested approach to delivering superior customer value and reaching unicorn status by removing the potential inhibitors to ... Leer más

    $14.99 USD

  • Audiolibro

    Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    Completo

    8 hora 25 minutos

    Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After ... Leer más

    $27.99 USD

  • Audiolibro

    The Customer Success Economy

    Why Every Aspect Of Your Business Model Needs A Paradigm Shift

    Narrado por Chloe Cannon ...

    Completo

    10 hora 6 minutos

    If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Leer más

    $25.99 USD

  • Audiolibro

    What a Unicorn Knows

    How Leading Entrepreneurs Use Lean Principles to Drive Sustainable Growth

    Narrado por Lyle Blaker ...

    Completo

    7 hora 44 minutos

    Why do some young companies become unicorns, while others don't?It's easy for scale-ups, giddy from early startup success, to get ahead of themselves and stumble. It's even easier to be slowed down by the many forces of resistance working against them: drag, inertia, friction, and waste.Drawing on a mastery of lean-based methods for achieving maximum effect with minimum means, private equity ... Leer más

    $19.99 USD

  • Audiolibro

    Customer Communities

    Engage and Retain Customers to Build the Future of Your Business

    Completo

    7 hora 59 minutos

    Make community building your ultimate business growth strategyIn Customer Communities, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.The authors ... Leer más

    $19.99 USD

  • Audiolibro

    Digital Customer Success

    Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

    Narrado por Teri Schnaubelt ...

    Completo

    6 hora 58 minutos

    Automate your customer success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help ... Leer más

    $19.99 USD

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  • Audiolibro

    The Customer Success Professional's Handbook

    How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

    Completo

    7 hora 22 minutos

    The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Leer más

    $19.99 USD

  • Audiolibro

    The Seven Pillars of Customer Success

    A Proven Framework to Drive Impactful Client Outcomes for Your Company

    Narrado por Nick Hardcastle ...

    Completo

    8 hora 6 minutos

    As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch ... Leer más

    $14.99 USD o gratis con Kobo Plus