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What Customers Crave

How to Create Relevant and Memorable Experiences at Every Touchpoint

de Nicholas Webb ...

Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a ... Leer más

$16.99 USD

Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a
... Leer más
What Customers Hate

Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

de Nicholas Webb ...

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but ... Leer más

$9.99 USD

Disponible también en: Audiolibro

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but
... Leer más

Disponible también en: Audiolibro
The Innovation Mandate

The Growth Secrets of the Best Organizations in the World

de Nicholas Webb ...

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ... Leer más

$7.49 USD

Disponible también en: Audiolibro

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new
... Leer más

Disponible también en: Audiolibro
The Human Element in AI - How Artificial Intelligence Impacts Society

de Nicholas Webb ...

As artificial intelligence continues to integrate into our lives, its influence reaches far beyond technology and business—it is reshaping society itself. The Human Element in AI: How Artificial Intelligence Impacts Society explores the profound ways AI is transforming our world, from the way we work and communicate to how we understand privacy, ethics, and human connection.This book examines both ... Leer más

$0.99 USD o gratis con Kobo Plus

As artificial intelligence continues to integrate into our lives, its influence reaches far beyond technology and business—it is reshaping society itself. The Human Element in AI: How Artificial Intelligence Impacts Society explores the profound ways AI is transforming our world, from the way we work and communicate to how we understand privacy, ethics, and human connection.This book examines both
... Leer más
Audiolibro

What Customers Hate

Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

de Nicholas Webb ...

Narrado por James Foster ...

Completo

6 hora 10 minutos

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but ... Leer más

$23.99 USD

Disponible también en: eBook

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but
... Leer más

Disponible también en: eBook
Audiolibro

The Healthcare Mandate

How to Leverage Disruptive Innovation to Heal America's Biggest Industry

de Nicholas Webb ...

Narrado por Emmanuel Chumaceiro ...

Completo

8 hora 22 minutos

Despite being the wealthiest nation on earth, the United States spends much of its healthcare money and resources pursuing the wrong goal: curing people after they get sick. In this provocative book, Nicholas J. Webb charts a bold new path that puts the focus not on reactionary treatment but on anticipation and prevention. Emerging digital technologies now make it possible to collect, analyze, and ... Leer más

$19.99 USD

Despite being the wealthiest nation on earth, the United States spends much of its healthcare money and resources pursuing the wrong goal: curing people after they get sick. In this provocative book, Nicholas J. Webb charts a bold new path that puts the focus not on reactionary treatment but on anticipation and prevention. Emerging digital technologies now make it possible to collect, analyze, and
... Leer más
Audiolibro

The Innovation Mandate

The Growth Secrets of the Best Organizations in the World

de Nicholas Webb ...

Narrado por Tom Parks ...

Completo

7 hora 7 minutos

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ... Leer más

$23.99 USD

Disponible también en: eBook

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new
... Leer más

Disponible también en: eBook
Digital Analysis of Vaults in English Medieval Architecture

de Alexandrina Buchanan, James Hillson, Nicholas Webb ...

Medieval churches are one of the most remarkable creative and technical achievements in architectural history. The complex vaults spanning their vast interiors have fascinated both visitors and worshippers alike for over 900 years, prompting many to ask: ‘How did they do that?’ Yet very few original texts or drawings survive to explain the processes behind their design or construction.This book ... Leer más

$57.99 USD

Medieval churches are one of the most remarkable creative and technical achievements in architectural history. The complex vaults spanning their vast interiors have fascinated both visitors and worshippers alike for over 900 years, prompting many to ask: ‘How did they do that?’ Yet very few original texts or drawings survive to explain the processes behind their design or construction.This book
... Leer más
顧客討厭什麼！？

消除顧客討厭的東西，讓你的產品/服務成為最好的選擇

de 尼古拉斯‧韋伯, NICHOLAS J. WEBB ...

Traducido por 陳雅莉 ...

Series Libro 40 - 經營管理
內容簡介　　我們生活在一個競爭激烈的市場中，每位消費者都有許多選擇。沒有一家公司、品牌或服務會受到消費者100%的喜愛。為了成為顧客最好的選擇，大多數人必須最不討厭你。因此，你需要從消除顧客討厭的東西開始。本書告訴你要採取行動，包括︰　　1.如何降低顧客厭惡程度的積累，進而堆疊出對品牌的信賴　　2.五個關鍵接觸點的重要性，企業應戒慎恐懼防範未然　　3.確保第一線銷售人員訓練有素　　4.企業應致力於建立「品牌大使」　　5.認清十大顧客體驗殺手和解決方案　　6.將「幸福」作為一種策略　　「討厭」可能是社會科學家希冀在消費者黑箱(black box)挖掘的寶藏，因為，影響消費者惠顧並產生忠誠的因素，已有約90%被發掘並實踐中。若任何一家企業能率先實踐本書的建議「減少顧客厭惡點」，即使對顧客惠顧的影響力僅有5%，卻是競爭致勝的關鍵因素。作者介紹作者簡介</strong... ... Leer más

$10.99 USD o gratis con Kobo Plus

內容簡介　　我們生活在一個競爭激烈的市場中，每位消費者都有許多選擇。沒有一家公司、品牌或服務會受到消費者100%的喜愛。為了成為顧客最好的選擇，大多數人必須最不討厭你。因此，你需要從消除顧客討厭的東西開始。本書告訴你要採取行動，包括︰　　1.如何降低顧客厭惡程度的積累，進而堆疊出對品牌的信賴　　2.五個關鍵接觸點的重要性，企業應戒慎恐懼防範未然　　3.確保第一線銷售人員訓練有素　　4.企業應致力於建立「品牌大使」　　5.認清十大顧客體驗殺手和解決方案　　6.將「幸福」作為一種策略　　「討厭」可能是社會科學家希冀在消費者黑箱(black box)挖掘的寶藏，因為，影響消費者惠顧並產生忠誠的因素，已有約90%被發掘並實踐中。若任何一家企業能率先實踐本書的建議「減少顧客厭惡點」，即使對顧客惠顧的影響力僅有5%，卻是競爭致勝的關鍵因素。作者介紹作者簡介</strong...
... Leer más
Audiolibro

One Step Ahead

How to Dominate Your Market with Innovation Leadership

de Nicholas J. Webb ...

Narrado por Dalan Decker ...

Completo

6 hora 25 minutos

In today’s hypercompetitive business environment, the difference between winning and losing is often slight. It’s like a race, where the fastest runner who crosses the line just One Step Ahead of the pack is victorious—and the number two finisher is quickly forgotten. This insightful book, packed with proven concepts, shows you how to keep your organization in front of the competition. Using his ... Leer más

$10.99 USD o gratis con Kobo Plus

In today’s hypercompetitive business environment, the difference between winning and losing is often slight. It’s like a race, where the fastest runner who crosses the line just One Step Ahead of the pack is victorious—and the number two finisher is quickly forgotten. This insightful book, packed with proven concepts, shows you how to keep your organization in front of the competition. Using his
... Leer más
Audiolibro

Happy Work

How to Create a Culture of Happiness

de Nicholas J. Webb ...

Narrado por Dalan Decker ...

Completo

6 hora 3 minutos

For over 30 years, I’ve been honored to serve some of the best brands in the world as a consultant and strategic advisor. I’ve seen highly respected CEOs, leaders, and managers launch “quality of work life” initiatives. These leaders rightly believed that happy employees were better employees, and they sought changes that would fulfill those conditions. Regrettably, despite high expectations, ... Leer más

$11.99 USD o gratis con Kobo Plus

For over 30 years, I’ve been honored to serve some of the best brands in the world as a consultant and strategic advisor. I’ve seen highly respected CEOs, leaders, and managers launch “quality of work life” initiatives. These leaders rightly believed that happy employees were better employees, and they sought changes that would fulfill those conditions. Regrettably, despite high expectations,
... Leer más
Audiolibro

Chaotic Change

Embracing Chaos To Drive Innovation And Growth

de Nicholas J. Webb ...

Narrado por Andrew Baldwin ...

Completo

8 hora 15 minutos

Chaotic Change is designed to be a comprehensive guide for leaders, innovators, and change-makers navigating the complexities of the modern business landscape. Through personal anecdotes, case studies, and practical strategies, this book provides a roadmap for managing chaotic change—a process that drives and sustains innovation. From grasping the dynamics of strategic excellence to fostering a ... Leer más

$17.99 USD o gratis con Kobo Plus

Chaotic Change is designed to be a comprehensive guide for leaders, innovators, and change-makers navigating the complexities of the modern business landscape. Through personal anecdotes, case studies, and practical strategies, this book provides a roadmap for managing chaotic change—a process that drives and sustains innovation. From grasping the dynamics of strategic excellence to fostering a
... Leer más

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What Customers Crave

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The Innovation Mandate

The Human Element in AI - How Artificial Intelligence Impacts Society

What Customers Hate

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The Innovation Mandate

Digital Analysis of Vaults in English Medieval Architecture

顧客討厭什麼！？

One Step Ahead

Happy Work

Chaotic Change

eReaders

Aplicaciones

Accesorios

Carrito de compra

¡Obtienes el tratamiento VIP!

Tu carrito de compra está vacío

Disponible el:

1 audiolibro mensual

+ Prueba gratis de 30 días

Disponible el:

1 audiolibro mensual

+ Prueba gratis de 30 días

Recomendado para ti

Serie m´´as popular en Estados Unidos

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Medicine (R0)

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