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  • The Whole Brain Business Book, Second Edition: Unlocking the Power of Whole Brain Thinking in Organizations, Teams, and Individuals

    The long-awaited update of the classic guide to outperforming the competition using Herrmann International's trademark Whole Brain MethodologyPacked with new research, updated examples, and more actionable content, The Whole Brain Business Book outlines four basic thinking styles--administrator, talker, problem-solver, dreamer--corresponding to the four quadrants of the brain and explains that ... Leer más

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  • L'alchimie des singularités

    Bâtir une équipe avec la matrice de Ned Herrmann

    Plutôt cortical comme Obama, limbique comme de Gaulle ou quadri-quadrants comme de Vinci ?Le modèle de Ned Herrmann met en lumière les préférences comportementales et cognitives au travers de quatre profils appelés « quadrants » : analyse, organisation, communication et créativité. Un véritable couteau suisse qui aide à répondre à des problématiques variées : faut-il continuer à se former dans sa ... Leer más

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  • Audiolibro

    Saint Joan

    A Chronicle Play in Six Scenes and an Epilogue

    Completo

    3 hora 16 minutos

    “Joan of Arc, a village girl from the Vosges, was born about 1412—burnt for heresy, witchcraft, and sorcery in 1431—rehabilitated after a fashion in 1456—designated Venerable in 1904—declared Blessed in 1908—and finally canonized in 1920. She is the most notable Warrior-Saint in the Christian calendar, and the queerest fish among the eccentric worthies of the Middle Ages.”—George Bernard ShawWith ... Leer más

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  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home ... Leer más

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  • Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

    de Rajat Paharia ...
    The New York Times and Wall Street Journal bestseller!The new secret to driving LOYALTY THAT PAYSOnce revolutionary, loyalty programs designed to differentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These programs, it turns out, don't inspire long-term loyalty. Once a better deal comes along, customers will ... Leer más

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  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    de Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Leer más

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  • Mean Girls at Work: How to Stay Professional When Things Get Personal

    One of the New York Post's Top 10 Career Books of 2012DO YOU WORK WITH A MEAN GIRL?A woman’s field guide to the new frontier of professional development—working with other womenWomen-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year.Packed with proven advice from two of today’s ... Leer más

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  • Am I The Only Sane One Working Here?: 101 Solutions for Surviving Office Insanity

    ". . . the most comprehensive guide I have ever read for solving any conceivable trying scenario!"--Julie Jansen, bestselling author of You Want Me to Work with Who? and I Don't Know What I Want, but I Know It's Not ThisYou can't stop office madness, but you can stop the madness from getting to you.Gossipy coworkers, unmanageable managers, and cranky clients have got you pulling your hair out and ... Leer más

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  • Teambuilding That Gets Results

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  • Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

    Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and ... Leer más

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  • Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza

    PLAY DUMB. BE BORING. DON'T SOLVE PROBLEMS. AND ABOVE ALL, DON'T BE YOURSELF.Not exactly what you'd expect to hear from a communication expert, but these counterintuitive strategies are precisely what we need to interact productively and meaningfully in today's digital world. Our overreliance on quick, cheap, and easy means of "staying connected" is eroding our communication skills. Speed ... Leer más

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