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“mk miller”

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  • 7 Steps to Super Selling Success

    de MK Miller ...
    Too often salespeople get caught-up in doing things that do not have any great influence on successfully selling in today's fast-paced, dog-eat-dog, world. Everything from management faddism, organisational politics, blow-in and blow-hard guru consultants, and omnipresent technology; can cause a fatal drag on salesperson performance. When you are having that uncomfortable interview about your ... Leer más

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  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    de Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Leer más

    $20.79 USD

  • Customer Service Course - Necessary Skills For Effective Customer Service

    de Online Trainees ...
    The main focus of this course is to provide the necessary skills for effective customer service.The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to ... Leer más

    $2.99 USD o gratis con Kobo Plus

  • Beyond Dealmaking

    Five Steps to Negotiating Profitable Relationships

    de Melanie Billings-Yun ...
    Getting to yes is not the same as getting results. In Beyond Dealmaking, international negotiation expert and mediator Melanie Billings-Yun shows that the key to winning unbeatable, long-term results in today’s complex economic landscape is to negotiate solid long-term relationships.Traditionally, negotiation has been approached as an isolated activity, separate from the business relationship. But ... Leer más

    $18.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.

    de Neil Benson ...
    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.Key FeaturesBased on the official syllabus for course 80294B to help prepare you for the MB2-866 examFilled with all the procedures you need to know to pass the exam including screenshotsTake the practice exam with 75 sample questions to assess your knowledge before you ... Leer más

    $37.79 USD o gratis con Kobo Plus

  • The Practical Negotiator

    How to Argue Your Point, Plead Your Case, and Prevail in Any Situation

    de Steven P. Cohen ...
    "A well-written practical guide to the art and science of negotiation . . . I found [Cohen's] advice, offered in a concise Q and A format, to be pure gold." —Bennett G. Picker, author of Mediation Practice GuideThere's an inner negotiator in everyone—and The Practical Negotiator helps you find yours. We all need to reach agreement with others in our daily lives, but many people are overly fearful ... Leer más

    $12.99 USD o gratis con Kobo Plus

  • Managing Startups: Best Blog Posts

    de Thomas Eisenmann ...
    If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... Leer más

    $10.69 USD

  • The Fragile Bridge: Conflict Management in Chinese Business

    de Andrew Hupert ...
    Conflict management in Chinese business. Negotiating in China means dealing with conflict.China is a paradox when it comes to conflict and disagreement. Local Chinese talk about harmony, but seem quick to enter into disputes. They put a premium on "preserving face" but don't seem to care about their reputation… or your opinion. Chinese say that relationships are key to their society, but are ... Leer más

    $7.99 USD o gratis con Kobo Plus

  • Breaking Through, 2nd Edition

    Implementing Disruptive Customer Centricity

    de S. Vandermerwe ...
    Series series Business and Management (R0)
    Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so ... Leer más

    $49.49 USD

  • Change Pain to Gain

    The Secrets of Turning Conflict Into Opportunity

    de Patricia McGinnis ...
    Do you fear or avoid conflict? You don't need to. Everyone can "Change Pain to Gain" through understanding and by applying a set of “secrets” that help us turn conflict into opportunity. The secrets are specific skills we may recognize, but far too often do not fully understand or apply in conflict situations. Using her extensive work as a trainer, teacher, mediator, and group facilitator, ... Leer más

    $9.99 USD o gratis con Kobo Plus

  • The Conflict Paradox

    Seven Dilemmas at the Core of Disputes

    de Bernard S. Mayer ...
    Find the roadmap to the heart of the conflictThe Conflict Paradox is a guide to taking conflict to a more productive place. Written by one of the founders of the professional conflict management field and co-published with the American Bar Association, this book outlines seven major dilemmas that conflict practitioners face every day. Readers will find expert guidance toward getting to the heart ... Leer más

    $49.00 USD

  • Toxic Client

    Knowing and Avoiding Problem Customers

    de Garrett Sutton ...
    Not every client is a good client!Learn how to avoid problem clients that are more trouble than they're worth...To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers.In that first flush of life as business owners, we often say Yes” to anyone who wants to hire us. ... Leer más

    $13.69 USD