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This Is Service Design Doing

de Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider ...

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service ... Leer más

$30.99 USD

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service
... Leer más

Good Services

How to Design Services that Work

de Lou Downe ...

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common ... Leer más

$18.99 USD

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common
... Leer más
This is Service Design Thinking

Basics-Tools-Cases

Edición de Marc Stickdorn, Jakob Schneider ...

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about ... Leer más

$28.99 USD

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about
... Leer más
UX Research

Practical Techniques for Designing Better Products

de Brad Nunnally, David Farkas ...

One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. But there’s often mystery around product research, with the feeling that you need to be a research Zen master to gather anything useful. Fact is, anyone can conduct product research. With this quick reference guide, you’ll learn a common ... Leer más

$24.99 USD

Disponible también en: Audiolibro

One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. But there’s often mystery around product research, with the feeling that you need to be a research Zen master to gather anything useful. Fact is, anyone can conduct product research. With this quick reference guide, you’ll learn a common
... Leer más

Disponible también en: Audiolibro
Service Design for Business

A Practical Guide to Optimizing the Customer Experience

de Ben Reason, Melvin Brand Flu, Lavrans Løvlie ...

A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... Leer más

$17.00 USD

A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy
... Leer más
User Story Mapping

Discover the Whole Story, Build the Right Product

de Jeff Patton, Peter Economy ...

User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features.Author Jeff Patton shows you how changeable story maps enable your team to hold better ... Leer más

$24.99 USD

Disponible también en: Audiolibro

User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features.Author Jeff Patton shows you how changeable story maps enable your team to hold better
... Leer más

Disponible también en: Audiolibro
Design Thinking for Strategic Innovation

What They Can't Teach You at Business or Design School

de Idris Mootee ...

A comprehensive playbook for applied design thinking in business and management, complete with concepts and toolkitsAs many companies have lost confidence in the traditional ways of running a business, design thinking has entered the mix. Design Thinking for Strategic Innovation presents a framework for design thinking that is relevant to business management, marketing, and design strategies and ... Leer más

$22.00 USD

A comprehensive playbook for applied design thinking in business and management, complete with concepts and toolkitsAs many companies have lost confidence in the traditional ways of running a business, design thinking has entered the mix. Design Thinking for Strategic Innovation presents a framework for design thinking that is relevant to business management, marketing, and design strategies and
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101 Design Methods

A Structured Approach for Driving Innovation in Your Organization

de Vijay Kumar ...

The first step-by-step guidebook for successful innovation planningUnlike other books on the subject, 101 Design Methods approaches the practice of creating new products, services, and customer experiences as a science, rather than an art, providing a practical set of collaborative tools and methods for planning and defining successful new offerings. Strategists, managers, designers, and ... Leer más

$23.00 USD

The first step-by-step guidebook for successful innovation planningUnlike other books on the subject, 101 Design Methods approaches the practice of creating new products, services, and customer experiences as a science, rather than an art, providing a practical set of collaborative tools and methods for planning and defining successful new offerings. Strategists, managers, designers, and
... Leer más
Information Architecture

For the Web and Beyond

de Louis Rosenfeld, Peter Morville, Jorge Arango ...

Information architecture (IA) is far more challenging—and necessary—than ever. With the glut of information available today, anything your organization wants to share should be easy to find, navigate, and understand. But the experience you provide has to be familiar and coherent across multiple interaction channels, from the Web to smartphones, smartwatches, and beyond.To guide you through this ... Leer más

$36.99 USD

Disponible también en: Audiolibro

Information architecture (IA) is far more challenging—and necessary—than ever. With the glut of information available today, anything your organization wants to share should be easy to find, navigate, and understand. But the experience you provide has to be familiar and coherent across multiple interaction channels, from the Web to smartphones, smartwatches, and beyond.To guide you through this
... Leer más

Disponible también en: Audiolibro
CSS Cookbook

Quick Solutions to Common CSS Problems

de Christopher Schmitt ...

Learn how to solve the real problems you face with CSS. This cookbook offers hundreds of practical examples for using CSS to format your web pages, and includes code samples you can use right away. You'll find exactly what you need, from the basics to complex hacks and workarounds.Each recipe explains how to customize a solution to meet your needs, and each chapter features a sample design that ... Leer más

$28.99 USD

Learn how to solve the real problems you face with CSS. This cookbook offers hundreds of practical examples for using CSS to format your web pages, and includes code samples you can use right away. You'll find exactly what you need, from the basics to complex hacks and workarounds.Each recipe explains how to customize a solution to meet your needs, and each chapter features a sample design that
... Leer más
Microinteractions: Full Color Edition

Designing with Details

de Dan Saffer ...

It’s the little things that turn a good digital product into a great one. With this full color practical book, you’ll learn how to design effective microinteractions: the small details that exist inside and around features. How can users change a setting? How do they turn on mute, or know they have a new email message?Through vivid, real-world examples from today’s devices and applications, author ... Leer más

$24.99 USD

It’s the little things that turn a good digital product into a great one. With this full color practical book, you’ll learn how to design effective microinteractions: the small details that exist inside and around features. How can users change a setting? How do they turn on mute, or know they have a new email message?Through vivid, real-world examples from today’s devices and applications, author
... Leer más
Bootstrap

Responsive Web Development

de Jake Spurlock ...

Discover how easy it is to design killer interfaces and responsive websites with the Bootstrap framework. This practical book gets you started building pages with Bootstrap’s HTML/CSS-based tools and design templates right away. You’ll also learn how to extend your app with interactive features, using its suite of jQuery plugins—often without writing a single line of code.Developed by Twitter and ... Leer más

$13.99 USD

Discover how easy it is to design killer interfaces and responsive websites with the Bootstrap framework. This practical book gets you started building pages with Bootstrap’s HTML/CSS-based tools and design templates right away. You’ll also learn how to extend your app with interactive features, using its suite of jQuery plugins—often without writing a single line of code.Developed by Twitter and
... Leer más

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This Is Service Design Doing

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Good Services

This is Service Design Thinking

UX Research

Service Design for Business

User Story Mapping

Design Thinking for Strategic Innovation

101 Design Methods

Information Architecture

CSS Cookbook

Microinteractions: Full Color Edition

Bootstrap

eReaders

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