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  • KAM - Key Account Management

    Como gerenciar os clientes estratégicos da sua empresa para vender mais e melhor

    Ainda que grande parte das empresas dependa de um pequeno número de clientes para gerar a maior parte dos lucros, quase nada – ou muito pouco – é feito para gerenciar esses clientes especiais, conhecidos como key accounts. Em KAM – Key Account Management: como gerenciar os clientes estratégicos da sua empresa para vender mais e melhor, Malcolm McDonald e Beth Rogers apresentam uma metodologia ... Leer más

    $9.99 USD o gratis con Kobo Plus

  • Malcolm McDonald on Key Account Management

    Malcolm McDonald on Key Account Management explores the challenges of winning, retaining and developing key accounts. Key accounts are customers who help their suppliers grow, and consequently, they wield significant power. Although they are the key to market share and revenue growth, the costs of serving key accounts can erode profitability unless they are thoroughly understood and managed ... Leer más

    $35.99 USD

  • Malcolm McDonald on Value Propositions

    How to Develop Them, How to Quantify Them

    While many organizations understand the importance of having a clearly defined value proposition to help them become more profitable, many businesses struggle to use them effectively. This book will show you how to develop a financially quantified value proposition that drives growth.A value proposition is an innovation or feature that clarifies a company's core purpose and identity. In the same ... Leer más

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  • Malcolm McDonald on Marketing Planning

    Understanding Marketing Plans and Strategy

    A primer for marketing professionals and students, the second edition of Malcolm McDonald On Marketing Planning provides a clear guide to marketing planning. Focusing on the practical application of marketing planning, this book will guide readers through the production of a marketing plan that has real world application. Key content includes defining markets and segments, setting marketing ... Leer más

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  • Key Account Management

    The Definitive Guide

    "This book is crammed with distilled, practical wisdom for key account managers and their directors. Organizations claiming to practise key account management should equip everyone involved with a copy, so they really understand what they are supposed to be doing. Anything less is just old-fashioned selling."Developing successful business-to-business relationships with more customers in highly ... Leer más

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  • Web Security for Developers

    Real Threats, Practical Defense

    Website security made easy. This book covers the most common ways websites get hacked and how web developers can defend themselves.The world has changed. Today, every time you make a site live, you're opening it up to attack.A first-time developer can easily be discouraged by the difficulties involved with properly securing a website. But have hope: an army of security researchers is out there ... Leer más

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  • Marketing Plans

    Profitable Strategies in the Digital Age

    The latest edition of the leading and internationally bestselling text on marketing planningIn the newly revised ninth edition of Marketing Plans, a team of renowned marketing strategists and professors delivers a fully updated version of the gold standard in marketing planning textbooks. The book contains a proven, start-to-finish approach to planning your firm’s marketing and is complemented by ... Leer más

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  • Web Security spiegata in modo facile

    Guida illustrata per programmatori curiosi

    In Rete la sicurezza è fondamentale. Script, bot, virus, malware, ransomware sono solo alcune delle minacce. Questa guida illustrata insegna i fondamentali della web security in modo pratico, diretto ed efficace, senza dover faticare su migliaia di pagine di teoria. Si parte dalle basi per poi analizzare esempi reali di violazioni che spaziano dalla SQL injection agli attacchi cross-site scripting ... Leer más

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  • Grokking Web Application Security

    When you launch an application on the web, every hacker in the world has access to it. Are you sure your web apps can stand up to the most sophisticated attacks?Trying to teach yourself about web security from the internet can feel like walking into a huge disorganized library—one where you can never find what you need, and the wrong advice might endanger your application! You need a single, all ... Leer más

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  • Marketing Plans

    How to Prepare Them, How to Profit from Them

    A fully revised and updated 8th edition of the highly renowned international bestsellerThe 8th edition of this highly acclaimed bestseller is thoroughly revised with every chapter having been updated with special attention to the latest developments in marketing.Marketing Plans is designed as a tool and a user–friendly learning resource. Every point illustrated by powerful practical examples and ... Leer más

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  • 100 Practical Ways to Improve Customer Experience

    Achieve End-to-End Customer Engagement in a Multichannel World

    FINALIST**:** Business Book Awards 2019 - Sales and Marketing CategoryVirtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing ... Leer más

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  • Kit Customer Experience

    Você já ouviu falar em Customer Experience (CX)? Experiência do cliente é uma nova abordagem estratégica para colocar o cliente em primeiro lugar por meio da gestão de cada etapa de sua jornada. Proporcionar uma experiência diferenciada aos clientes é ser capaz de identificar e de remover atritos do processo de compra, adequar a proposta de valor a cada segmento, comunicar-se com cada persona ... Leer más

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