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  • Strategisation

    The art of mobilising people to implement a winning strategy

    Does your business's strategy need a major change in direction but you don't know where to start?Are you trying to implement a new strategy and don't know why it's not working?Are you having trouble getting your people on board with implementing change?Research shows that 67% of strategies fail due to poor implementation. If you are a leader responsible for strategy development and its ... Leer más

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  • People Management

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    Series series Collins Business Secrets
    The people management secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of People ManagementIncludes how to:• Build a business-like relationships with your direct reports• Set clear targets and monitor them• Understand different personality types and how to manage them• Deliver criticism and compliments in the right way• Mentor your ... Leer más

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  • Job Interviews In A Week

    How To Prepare For A Job Interview In Seven Simple Steps

    Job Interviews In A Week is a simple and straightforward guide to success, giving you everything you need to know in just seven short chapters. From understanding the process, doing your research and making yourself memorable, to feeling confident, handling tough questions and knowing what to ask, you'll soon be on track for success.This book introduces you to the techniques of interview success, ... Leer más

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  • Digital Transformation

    Build Your Organization's Future for the Innovation Age

    One book for the entire journey: How to digitally transform your organizationInnovation in the face of major external change is critical for any organization's success, but attempting to do so often leads to more questions than actions: Where do you start? How do you get the right resources? How should work be implemented? What data should you measure?For the first time, these questions are ... Leer más

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  • Internal Communications

    A Manual for Practitioners

    Series series PR In Practice
    Get internal communications right in your organization and the benefits are clear: motivated staff, better financial performance, a strong external reputation and delighted customers are just a few of the reasons why getting your message over to staff effectively matters.Internal Communications explores what good practice in internal communications looks like, providing a no-nonsense, step-by-step ... Leer más

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  • How to Sell Anything

    What the Best Salespeople Know, Do, and Say

    Beat your sales target every time with the UK’s bestselling book on sales—How to Sell Anything (previously titled Brilliant Selling). Whether you are a novice salesperson just breaking into the industry or a tested veteran waiting to take the next step, these pages will show you how to instantly improve your performance and get you started on the path toward success you’ve always dreamed of and ... Leer más

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  • Customer Care Excellence

    How to Create an Effective Customer Focus

    de Sarah Cook ...
    Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, ... Leer más

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  • B2B Marketing Strategy

    Differentiate, Develop and Deliver Lasting Customer Engagement

    de Heidi Taylor ...
    B2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before. With the imperative to become 'digital', B2B marketers have become consumed by the marketing activity itself - the tactics - instead of the outcomes marketers want and need ... Leer más

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  • The Best Leaders Don't Shout

    In The Best Leaders Don’t Shout, Bruce shares the lessons learned as he and his teams have defended businesses against the threats of the poor performance he inherited, and then turned those same businesses around into highly profitable organisations with engaged teams and ecstatic customers. His jargon free and simple approach to leadership provides an enlightened pathway for anyone wanting to be ... Leer más

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  • Sucessful Change

    de David Miller ...
    The trouble with change management is that there is an awful lot written and discussed about the failure rate of change projects. But how do you implement major change successfully? With Successful Change youll understand how organisations and people connect and learn how to successfully facilitate change when people have to adopt new ways of working that are a significant departure from their ... Leer más

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  • Managing Successful Teams

    Series series Creating Success series
    With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for ... Leer más

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  • Leading with Lean

    An Experience-Based Guide to Leading a Lean Transformation

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    Philip Holt is Head of Operational Excellence, Accounting Operations at Philips, and tells us exactly what Lean Leadership is, how we can learn to apply it and how you can convince the workplace never to settle for anything less than excellence.We also learn how to redefine our leadership style and how to identify and eliminate wasteful activities within the company. This way you can recognize, ... Leer más

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