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“ken grady”

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  • Innovations in Client Experience

    de Ken Grady, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor, Judith McKay, Helen Hamilton-Shaw ...
    Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client ... Leer más

    $287.99 USD

  • A Designer's Research Manual, 2nd edition, Updated and Expanded

    Succeed in Design by Knowing Your Clients and Understanding What They Really Need

    de Jenn Visocky O'Grady, Ken Visocky O'Grady ...
    Good information gives designers a competitive advantage. Understanding the wishes of a client and the needs and preferences of their audience drives innovation. The ability to gather research, analyze findings, and apply them to project goals is as important to successful design teams as their conceptual and aesthetic skills. This essential handbook will help readers understand what design ... Leer más

    $21.99 USD

  • Asian Martial Arts

    Constructive Thoughts & Practical Applications

    de Michael DeMarco, James Grady, Manuel Adrogue, Peter Boylan, Sean Bradley, Jake Burroughs, Joyotpaul Chaudhuri, Philip H.J. Davies, Robert Dohrenwend, John Donohue, Kai Filipiak, David Gaffney, Will Higgenbotham, Hong Tsehan, Adam James, Leon Jay, Llyr Jones, Deborah Klens-Bigman, Stephen Koepher, Marvin Labbate, Tim Lajcik, David Lowry, Michael Maliszewshi, Russ Mason, Mario McKenna, Kirsten Pauka, Willy Pieter, Ilya Profatilov, Kevin Secours, Ken Smith, Nicklaus Suino, Kim Taylor, Jeff Webb, Tony Yang, Linda Yiannakis, Zhang Yun ...
    This book represents an international gathering of friends who happen to be highly qualified martial art scholars and practitioners. We have come together in celebration of the more than twenty years the Journal of Asian Martial Arts inspired scholarship in this field to higher academic standards while encouraging all aspects of responsible practice. Each article was written specifically for this ... Leer más

    $4.99 USD o gratis con Kobo Plus

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  • Reinvent

    Navigating Business Transformation in a Hyperdigital Era

    de Faisal Hoque ...
    **#1 WALL STREET JOURNAL BESTSELLERSilver for Best Business Book in the 2023 Globee® Awards for BusinessThe 21st Annual American Business Awards®2023 Best Business Book of The Year | Silver Stevie WinnerThinkers50 2023 Distinguished Achievement Award for Strategy Shortlist14th Annual Awards | American Books Fest | 2023 International Book AwardsIBA Best Business Book in the Category of Business: ... Leer más

    $8.99 USD o gratis con Kobo Plus

  • Zen in the Martial Arts

    de Joe Hyams ...
    "A man who has attained mastery of an art reveals it in his every action."--Samurai Maximum.Under the guidance of such celebrated masters as Ed Parker and the immortal Bruce Lee, Joe Hyams vividly recounts his more than 25 years of experience in the martial arts. In his illuminating story, Hyams reveals to you how the daily application of Zen principles not only developed his physical expertise ... Leer más

    $7.99 USD

  • Delegation and Supervision (The Brian Tracy Success Library)

    de Brian Tracy ...
    When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.Managers’ performance reviews, their salary increases, and basically their fate within the company in general are judged by the results they deliver, yet those results are usually produced by a team of employees working under them. Thus, the most important and broad-reaching aspect of a ... Leer más

    $4.99 USD

  • Harvard Business Review on Aligning Technology with Strategy

    de Harvard Business Review ...
    Most companies waste billions of dollars on technology. Don't be one of them.If you need the best practices and ideas for unleashing technology's strategic potential--but don't have time to find them--this book is for you. Here are eight inspiring and useful perspectives, all in one place. This collection of HBR articles will help you:- Clarify corporate strategy with your IT department- Fund only ... Leer más

    $15.99 USD o gratis con Kobo Plus

  • On the Warrior's Path, Second Edition

    Philosophy, Fighting, and Martial Arts Mythology

    de Daniele Bolelli ...
    An entertaining and insightful history of martial arts and the role of the warrior, drawing on pop culture, philosophy, mythology, religion, and spiritualityThe urge to forge one’s character by fighting, in daily life as well as on the mat, appeals to something deep within us. More than a collection of fighting techniques, martial arts constitute a path to developing body, spirit, and awareness. ... Leer más

    $7.99 USD

  • Creating and Delivering Your Value Proposition

    Managing Customer Experience for Profit

    de Cindy Barnes, Helen Blake, David Pinder ...
    In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and quantified review of the business benefits, costs and value that a company can deliver to prospective customers and customer segments. Creating and Delivering your Value Proposition provides guidance for business leaders - demonstrating why having a strong value ... Leer más

    $46.99 USD

  • Aikido Weapons Techniques

    The Wooden Sword, Stick, and Knife of Aikido

    de Lynn Seiser, Phong Thong Dang ...
    Master the wooden weapons used in Aikido with this comprehensive martial arts training manual.Although aikido is often thought of as a nonviolent, noncompetitive martial art, the use of weapons was introduced by the art's founder O'Sensei Morihei Ueshiba. In fact, aikido techniques that use wooden weapons can enrich all aspects of your practice, helping you to understand both basic and advanced ... Leer más

    $10.99 USD

  • Leading Effective Supply Chain Transformations

    A Guide to Sustainable World-Class Capability and Results

    de William B. Lee, Michael Katzorke ...
    Leading Effective Supply Chain Transformations clearly defines how to achieve and maintain a supply chain leadership position by focusing on real-world execution and detailed integration of specific actions and process techniques. These distinguished experts and accomplished authors have gathered the nuggets of success from many international firms and combined them into a winning formula, not ... Leer más

    $35.99 USD

  • Kendo

    A Comprehensive Guide to Japanese Swordsmanship

    de Geoff Salmon ...
    Master the art of Kendo—Japanese Swordsmanship with this illustrated and comprehensive martial arts guide.Kendo or the "Way of the Sword" holds a special place within the martial arts as one of the few practices tracing back directly to Japan's ancient samurai heritage. Modern students flock to kendo for physically—and mentally—challenging activity that combines traditional martial arts values ... Leer más

    $13.99 USD