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“kathy cuff”

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  • Legendary Service: The Key is to Care

    de Ken Blanchard, Victoria Halsey, Kathy Cuff ...
    Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way ... Leer más

    $16.99 USD

  • Experiência inesquecível para o cliente

    Estratégias para revolucionar o atendimento

    de Ken Blanchard, Kathy Cuff, Vicki Halsey ...
    Oferecer um grande serviço ao consumidor é fundamental para qualquer organização. A maioria das pessoas ainda considera que o serviço que elas recebem seja, no mínimo, mediano. Empresas de sucesso aliam uma experiência inesquecível ao cliente a um negócio próspero. Elas reconhecem que o modo como os funcionários tratam os clientes está diretamente relacionado ao modo como os chefes tratam os ... Leer más

    $3.99 USD

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  • Great Leaders Grow

    Becoming a Leader for Life

    de Ken Blanchard, Mark Miller ...
    The international bestselling authors return to share the four ways leaders must challenge themselves in order to fulfill their highest potential.Successful leaders don't rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence, ... Leer más

    $12.99 USD o gratis con Kobo Plus

  • Leadership and the One Minute Manager

    Increasing Effectiveness Through Situational Leadership II

    de Ken Blanchard, Patricia Zigarmi, Drea Zigarmi ...
    This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®.In Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, ... Leer más

    $12.49 USD

  • Maximum Achievement

    Strategies and Skills that Will Unlock Your Hidden

    de Brian Tracy ...
    Brian Tracy is one of the world's leading authorities on success and personal achievement, addressing more than 100,000 men and women each year in public and private seminars. In Maximum Achievement, he gives you a powerful, proven system -- based on twenty-five years of research and practice -- that you can apply immediately to get better results in every area of your life.You learn ideas, ... Leer más

    $14.99 USD

  • 7 Strategies for Wealth & Happiness

    Power Ideas from America's Foremost Business Philosopher

    de Jim Rohn ...
    Unlock the fountain of prosperity inside of you with easy-to-implement, comprehensive strategies for bettering yourself personally, professionally, and financially, from award-winning entrepreneur and motivational speaker Jim Rohn.“I truly believe Jim Rohn is an extraordinary human being whose philosophy can enhance the quality of life for anyone.”—Anthony RobbinsYou don’t have to choose between ... Leer más

    Antes $13.99 USD Ahora $9.99 USD

  • The 7 Habits of Highly Effective People Personal Workbook

    de Stephen R. Covey ...
    Internationally renowned leadership authority and bestselling author Stephen R. Covey presents a personal hands-on companion to the landmark The 7 Habits of Highly Effective People, which has become a touchstone for individuals, families, and businesses around the world. The overwhelming success of Stephen R. Covey's principle-centered philosophy is a testament to the millions who have benefited ... Leer más

    $13.99 USD

  • The Complete Guide to Finding the Birds of Australia

    de Richard Thomas, Sarah Thomas, David Andrew, Alan McBride ...
    First published in 1994, The Complete Guide to Finding the Birds of Australia was the first ever book of its type in Australia – a complete guide to locating every resident bird species in Australia, plus supplementary information on where to find rarities, migratory species and logistical information. This fully revised second edition expands on the best-selling appeal of the first, describing ... Leer más

    $30.99 USD

  • The Economy of Ireland

    National and Sectoral Policy Issues

    Edición de John W. O'Hagan, Carol Newman ...
    An essential book for students of economics as well as economists and policymakers. The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years, with particular emphasis on the last five years. In this new edition, the authors examine: - The broad historical context to a study of the Irish economy. - Ireland's hard landing, ... Leer más

    $29.99 USD o gratis con Kobo Plus

  • Contemporary Security Management

    de John Fay ...
    Contemporary Security Management, Third Edition teaches security professionals how to operate an efficient security department and how to integrate smoothly with other groups inside and outside their own organizations. Fay demonstrates the specifics of security management: - how to organize, plan, develop and manage a security operation. - how to identify vulnerabilities. - how to determine the ... Leer más

    $49.99 USD

  • Leading the Lean Healthcare Journey

    Driving Culture Change to Increase Value, Second Edition

    de Joan Wellman, Pat Hagan, Howard Jeffries, Cara Bailey ...
    This book reveals and describes the leadership and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. The book's delivery strategy revolves around personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. ... Leer más

    $40.99 USD

  • Rethinking Utility Customer Care

    Satisfying Your Always-Connected, Always-On Customers

    de Todd W. Arnold ...
    Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, ... Leer más

    $31.99 USD