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  • The Positive Coach Approach

    Call Center Coaching for High Performance

    The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.This ... Leer más

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    The New York Times bestselling author of Reality-Based Leadership rejects the current fad of "engaging" employees and the emotional drama of "meeting their needs"--returning leadership to leaders and productivity to businesses.For years now, leaders in almost every industry have accepted two completely false assumptions--that change is hard, and that engagement drives results. Those beliefs have ... Leer más

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  • 7 Principles of Transformational Leadership

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    de Hugh Blane ...
    Learn to flourish as a leader so that a mindset of growth, optimism, and positivity spreads to your employees and shows up in the customer experience.In the world of work, the single greatest asset of successful individuals, teams, and organizations is their mindset—what happens in between their ears. It's not the corporate strategy, the sales compensation plan, or the market segments they're ... Leer más

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  • The Entrepreneurs Book of Actions: Essential Daily Exercises and Habits for Becoming Wealthier, Smarter, and More Successful

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    The action plan for building your entrepreneurial empire—one day at a timeWhile every entrepreneur knows that the key to success is business growth, few ever see it happen. Why? Because they know how to plant seeds, but they don’t understand that the real work lies in helping that seed grow—which takes knowledge, persistence, and patience.The Entrepreneurs Book of Actions helps you develop the ... Leer más

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  • Think and Grow Digital: What the Net Generation Needs to Know to Survive and Thrive in Any Organization

    A digital executive shows millennials how to excel in a corporate environment still dominated by an older generation, while remaining true to their personal valuesThink and Grow Digital teaches young talents how to align with company "seniors" without giving up their ideals. The author explains how readers can help companies focus on moon shots: things really worth going for that help both the ... Leer más

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  • Becoming Brilliant

    de Steven Choi ...
    This book offers the clues of becoming a young gun by 'finding success within yourself', with its short 22 chapters and its visually rich contents. Its fresh approach to the principles of success provides timeless knowledge from the topics of; positive attitudes, chasing ambitions, good habits, your life purpose, embracing gratitude, leadership and taking proactive action towards your goals. ... Leer más

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  • Daily Productivity

    21 Meditations Inspired by the Best Books on Time Management and the Art of Extraordinary Performance

    de Parth Sawhney ...
    Series Libro 5 - The Daily Learner
    No matter what line of work you're in, there are only a few tasks that are truly essential to achieving your desired outcomes.Daily Productivity is an attempt to distill the life-changing ideas from the best books on productivity and time management in daily easy-to-read meditations.In this book, the knowledge and wisdom of renowned authors and thought leaders such as Brian Tracy, Stephen Covey, ... Leer más

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  • Taking the Leap

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  • Supervision Matters

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    Supervision is a critical function of leadership that is often overlooked, and yet the quality of supervision is often what makes or breaks a leader—and an organization. Supervision Matters is full of bite-size ideas for how to become a more effective supervisor, including advice on how to be clear about expectations, giving helpful feedback, manage yourself, and more. Each chapter is structured ... Leer más

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  • The Stress-Free Work Day

    How to Effectively Organize Your Day, Be Super Productive, Increase Your Motivation, and Get Out By 5!

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    Do you find your productivity and your professional advancement are challenged by workplace complexity, frequently changing goals, your own time-wasting habits, and co-workers who are... shall we say... “challenging?” Do you leave work knowing that you could have completed much more than you did? It’s time to take control of your day. Inside of The Stress Free Work Day - How to Effectively ... Leer más

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  • You are the mountain

    Transforming Mental Toughness into Self Mastering and Mindful Living.

    Consider yourself the mountain for a time. You are magnificent, enormous, and unmovable. Your beauty is breathtaking, and your presence inspires awe. You are unflappable in the face of adversity, standing tall and strong against the forces of nature.You represent strength, endurance, and resilience like the mountain. You have persevered through many hardships and resisted the winds of change. You ... Leer más

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