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“janelle barlow”

1 - 12 de 12 resultados para “janelle barlow”
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  • A Complaint Is a Gift

    How to Learn from Critical Feedback and Recover Customer Loyalty

    de Janelle Barlow ...
    The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of ... Leer más

    $18.79 USD o gratis con Kobo Plus

  • Smart Videoconferencing

    New Habits for Virtual Meetings

    de Janelle Barlow, Peta Peter, Lewis Barlow ...
    Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than just how to set them up. The authors show that just like traditional meetings, mastering a few tricks and simple skills can mean the difference between a successful videoconference and an unsuccessful one. ... Leer más

    $14.39 USD o gratis con Kobo Plus

  • A Complaint Is a Gift Workbook

    101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

    de Janelle Barlow, Victoria Holtz ...
    Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are ... Leer más

    $16.59 USD

  • A Complaint Is a Gift, 3rd Edition

    How to Learn from Critical Feedback and Recover Customer Loyalty

    de Janelle Barlow ...
    The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of ... Leer más

    $17.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Emotional Value

    Creating Strong Bonds with Your Customers

    de Janelle Barlow, Dianna Maul ...
    Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and ... Leer más

    $20.19 USD

  • Branded Customer Service

    The New Competitive Edge

    de Janelle Barlow, Paul Stewart ...
    Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with ... Leer más

    $16.59 USD

  • Smart Videoconferencing

    New Habits for Virtual Meetings

    de Janelle Barlow, Peta Peter, Lewis Barlow ...
    Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than just how to set them up. The authors show that just like traditional meetings, mastering a few tricks and simple skills can mean the difference between a successful videoconference and an unsuccessful one. ... Leer más

    $13.69 USD

  • Audiolibro

    A Complaint Is a Gift, 3rd Edition

    How to Learn from Critical Feedback and Recover Customer Loyalty

    de Janelle Barlow ...
    Narrado por Anna Crowe ...

    Completo

    6 hora 28 minutos

    The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of ... Leer más

    $20.99 USD o gratis con Kobo Plus

    Disponible también en: eBook

    Disponible también en: eBook

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  • Giving Effective Feedback (HBR 20-Minute Manager Series)

    de Harvard Business Review ...
    Series series 20-Minute Manager
    Master the art of delivering feedback.Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and ... Leer más

    $10.69 USD o gratis con Kobo Plus

  • Decide

    Work Smarter, Reduce Your Stress, and Lead by Example

    de Steve McClatchy ...
    How to make better decisions and achieve your goalsWhat shapes a person's career and life, and defines them as a leader? Their decisions. We all want to be more productive and deliver our best results. But doing this effectively—and consistently over time—is a significant challenge. Managing it all is hard, and leading in today's hyper-paced world is even harder.The good news is that leadership ... Leer más

    $15.00 USD

  • Performance Reviews (HBR 20-Minute Manager Series)

    de Harvard Business Review ...
    Series series 20-Minute Manager
    Master the art of growing your employees through effective performance reviews.Conducting performance reviews can be stressful. But these conversations are critical to your employees' development, allowing you to formally communicate with them about their accomplishments relative to their goals. Performance Reviews guides you through the basics. You’ll learn to:Gather and analyze the right ... Leer más

    $10.69 USD o gratis con Kobo Plus

  • Learning Agility: Unlock the Lessons of Experience

    de Hallenbeck ...
    Experience is vital for a leader's success, but merely having an experience (such as a challenging new job, a stretch assignment, or an unexpected hardship) isn't enough. The best leaders know not just how to seek out developmental experiences, but how to extract the essential lessons within each experience and apply them to future situations. This book will walk you through a four step process ... Leer más

    $12.29 USD