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“gene lazuta”

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  • IT's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way

    de C. Martin Harris, MD, Gene Lazuta ...
    A proven working model of healthcare IT as a transformative clinical and business engine—from one of the world’s leading healthcare organizationsExciting new technology is revolutionizing healthcare in the twenty-first century. This visionary guide by Cleveland Clinic’s esteemed CIO shows you how to design, implement, and maximize your organization’s IT systems to deliver fully integrated, ... Leer más

    $23.99 USD

  • Audiolibro

    IT's About Patient Care

    Transforming Healthcare Information Technology the Cleveland Clinic Way

    de C. Martin Harris, MD, Gene Lazuta ...
    Narrado por Stephen Graybill ...

    Completo

    6 hora 55 minutos

    Exciting new technology is revolutionizing healthcare in the twenty-first century. This visionary guide by the former CIO of the Cleveland Clinic shows you how to design, implement, and maximize your organization's IT systems to deliver fully integrated, coordinated, high-quality care.Using the latest advancements in IT, you'll be able to access and apply a wide range of online tools and field ... Leer más

    $19.99 USD

  • Audiolibro

    IT's About Patient Care

    Transforming Healthcare Information Technology the Cleveland Clinic Way

    de C. Martin Harris, Gene Lazuta ...

    Completo

    7 hora 12 minutos

    A proven working model of healthcare IT as a transformative clinical and business engine-from one of the world’s leading healthcare organizationsExciting new technology is revolutionizing healthcare in the twenty-first century. This visionary guide by Cleveland Clinic’s esteemed CIO shows you how to design, implement, and maximize your organization’s IT systems to deliver fully integrated, ... Leer más

    $19.99 USD

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  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    de Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Leer más

    $20.99 USD

  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

    de James Merlino ...
    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as ... Leer más

    $27.99 USD

  • Engaged!

    Outbehave Your Competition to Create Customers for Life

    de Gregg Lederman ...
    Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability. Your company can be one that customers love to do business with … one that turns customers ... Leer más

    $9.99 USD o gratis con Kobo Plus

  • The Experience

    The 5 Principles of Disney Service and Relationship Excellence

    de Bruce Loeffler, Brian Church ...
    Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with ... Leer más

    $17.00 USD

  • Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

    de Adrienne Boissy, Timothy Gilligan, ...
    Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build ... Leer más

    $27.39 USD

  • An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

    de Thomas H. Lee, MD ...
    The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... Leer más

    $24.49 USD

  • Definitive Guide to Social CRM, The

    Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits

    de Barton Goldenberg ...
    Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond.Barton Goldenberg,the field’s #1 expert, offers a proven, four-step methodology for succeeding with Social CRM work in any B2B, B2C, or B2B2C organization. You’ll learn how to integrate people, process ... Leer más

    $53.99 USD

  • Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work

    de Thomas J. Graham ...
    Unlock the secret to groundbreaking innovation with this game-changing guideInnovation means putting ideas to work. It is a discipline that can be learned, practiced, and leveraged to propel meaningful transformation and sustainable success, and it is proving to be the margin of difference in the largest concentrated sector of our economy: healthcare. This is where the stakes may be highest ... Leer más

    $27.39 USD

  • Leading with Vision

    The Leader's Blueprint for Creating a Compelling Vision and Engaging the Workforce

    de Bonnie Hagemann, Simon Vetter, John Maketa ...
    What does it mean to lead with vision?From LinkedIn Learning Expert, Bonnie Hagemann comes the first book devoted entirely to vision as a key leadership principle.Hagemann and her co-authors delve deeply into the notion that a compelling vision that motivates and inspires is a differentiator for organizations that want to hire and retain talent, be more competitive, and thrive in uncertain times. ... Leer más

    $15.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro