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  • Patients Come Second

    Leading Change by Changing the Way You Lead

    Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient ... Leer más

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  • Communicate Like a Leader

    Connecting Strategically to Coach, Inspire, and Get Things Done

    "Great leaders are great communicators…If you want to become a top-notch strategic communicator, you'd do well to heed the advice in [this book's] pages." —Marshall Goldsmith, New York Times-bestselling author of What Got You Here Won't Get You ThereAn Axiom Awards Silver Medal WinnerPeople often get promoted to leadership positions without knowing how to communicate an inspiring strategic vision ... Leer más

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  • Who Kidnapped Excellence?

    What Stops Us from Giving and Being Our Best

    Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical ... Leer más

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    Why We Do What We Do in Life and Business

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  • What the Most Successful People Do Before Breakfast

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  • Go Pro

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  • Vivid Vision

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    Many corporations have slick, flashy mission statements that ultimately do little to motivate employees and less to impress customers, investors, and partners. But there is a way to share your excitement for the future of your company in a clear, compelling, and powerful way and entrepreneur and business growth expert Cameron Herold can show you how. Vivid Vision is a revolutionary tool that will ... Leer más

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  • Speak to Win

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  • 60 Seconds and You're Hired!: Revised Edition

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    Fully revised and updated—the must-have guide to acing the interview and landing the dream job, from “America’s top career expert” (The Los Angeles Times)60 Seconds & You're Hired! has already helped thousands of job seekers get their dream jobs by excelling in crucial interviews. America's top job search expert Robin Ryan draws on her 20 years as a career counselor, 30 years of direct hiring, and ... Leer más

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  • 101 Toughest Interview Questions

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  • The Lost Art of Closing

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    “Always be closing!” —Glengarry Glen Ross, 1992“Never Be Closing!” —a sales book title, 2014“?????” —salespeople everywhere, 2017For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the “take delivery” close to the “now or never” close.But these tactics often alienated ... Leer más

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  • The 25 Sales Skills

    They Don't Teach at Business School

    Master the skills you can't learn in a classroom!You can break into today's cutting-edge sales force--and become a leader. All it takes is learning Stephan Schiffman's essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer.From the man who's trained more than a half-million salespeople, these are the secrets you won't learn in any ... Leer más

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