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  • Improving the Customer Experience, A Lean Perspective for Business

    In an age where customer expectations are higher than ever, businesses are constantly seeking ways to deliver value efficiently and effectively. "Lean" has emerged as a transformative approach; not just in manufacturing but across all facets of industry - including the realm of customer service.This book, "Improving the Customer Experience, A Lean Perspective for Business", is from my belief that ... Leer más

    $19.99 USD o gratis con Kobo Plus

  • Listening to The Elders

    A Global Quest for the Secrets of a Long and Happy Life

    How should we prepare for later life? And how should we all, as societies, prepare for our rapidly ageing populations? What are the secrets – personal and national – of growing older happily and well? Award-winning British travel writer Brian Schofield sets off on a deeply personal mission in search of the answers, visiting and interviewing elders in Afghanistan, Tobago, Japan, The Cook Islands, ... Leer más

    $2.99 USD o gratis con Kobo Plus

  • Selling Your Father's Bones

    America's 140-Year War against the Nez Perce Tribe

    Part historical narrative, part travelogue, and part environmental plea, Selling Your Father's Bones recounts one of the most astonishing journeys in the history of the American West.The year 1877 bore witness to a broken promise. Joseph, chief of the peaceable Nez Perce band who made their home in Oregon's Wallowa Valley, had long sworn to uphold the dying words of his father: "This country holds ... Leer más

    $15.99 USD

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  • Lean For Dummies

    Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you’re already using Lean, but you need to get up to speed. Lean for Dummies will show you how to do more with less and create an enterprise that embraces change.In plain-English writing, this friendly guide explores the general overview of Lean, how flow and the value stream ... Leer más

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  • Lean For Dummies

    Take charge and engage your enterprise in a Lean transformationHave you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you're already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the ... Leer más

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  • Agile Project Management: Creating Innovative Products

    Creating Innovative Products

    de Jim Highsmith ...
    Series series Agile Software Development Series
    Best practices for managing projects in agile environments—now updated with new techniques for larger projectsToday, the pace of project management moves faster. Project management needs to become more flexible and far more responsive to customers. Using Agile Project Management (APM), project managers can achieve all these goals without compromising value, quality, or business discipline. In ... Leer más

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  • Creating Agile Organizations

    A Systemic Approach

    Design Your Organization for Maximum Agile Success at Scale"[A] unique view of organizational agility. Cesario and Ilia first describe the [foundational] tools and vocabulary to think about agile enterprise-level change. The second section is a practical approach to adoption. It marries the foundational elements into a people and customer centric approach to change. The book is epic in scope ... ... Leer más

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  • Strategic Consulting Frameworks

    Consulting Preparation

    Series series Consulting Preparation
    Strategic Consulting Frameworks" by Fleuron Consulting is a comprehensive workbook designed for professionals in management consulting, business strategy, corporate training, and MBA students. This 2024 publication delves into various strategic consulting frameworks, vital for problem-solving, decision-making, and strategic planning across industries. Each framework is thoroughly explored with ... Leer más

    $4.99 USD o gratis con Kobo Plus

  • VeriSM -Unwrapped and Applied

    This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service ... Leer más

    $27.99 USD

  • From Voices to Results - Voice of Customer Questions, Tools and Analysis

    Proven techniques for understanding and engaging with your customers

    Make the right decisions about your products and services by listening effectively to the people that matter – your customersKey FeaturesUnderstand the core components, processes and technologies available for a VOC initiativeStructure effective VOC programs and turn VOC into actionable product successA handy guide to help you identify the hidden needs of your customers and strengthen your ... Leer más

    $34.99 USD o gratis con Kobo Plus

  • The Agile Edge

    de Tyron Naidoo ...
    Are you ready to transform your project management? Unlock Agile's full potential with The Agile Edge: Master Agile for Faster Project Success. This essential guide is perfect for project managers, team leaders, and anyone eager to master Agile. It distils Agile principles, offering clear insights into its transformative impact.Why read it?Core Concepts Simplified: Grasp the foundational ... Leer más

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  • Creating a Lean Culture

    Tools to Sustain Lean Conversions, Third Edition

    de David Mann ...
    Winner of a Shingo Research and Professional Publication AwardThe new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the o ... Leer más

    $65.99 USD