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  • Sustainable Customer Experience Design

    Co-creating Experiences in Events, Tourism and Hospitality

    Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphasis on the potential contribution of events, tourism and hospitality to sustainable development.The book ... Leer más

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  • Leren uit de toekomst

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  • Big Bang in onderwijs

    Over de professionalisering van schoolorganisaties

    Durft jouw school zichzelf heruit te vinden?Wat is de kern van een sterk en duurzaam HR-beleid?Hoe bouw je een lerende organisatie die energie geeft?Terwijl de wereld versnelt en verandert, blijven scholen vaak vastzitten in structuren van gisteren. Lerarentekorten nemen toe, pedagogische en administratieve opdrachten breiden uit, en teams raken overbelast. Pogingen tot verbetering blijven te vaak ... Leer más

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  • De jeugd is tegenwoordig

    Sociaal of eenzaam? Rebels of braaf? Ontdek hoe de jeugd echt is. Feit. De nieuwe jongeren zijn anders. Maar zijn ze slimmer en sneller? Of zijn ze liever lui dan moe? Zijn ze traditioneler of net weer niet? De jeugd is tegenwoordig geeft je een herkenbaar en correct beeld van de jongeren van nu. In hun toegankelijke en spitse stijl, onderzoeken jongerenexperts Pedro De Bruyckere en Bert Smits de ... Leer más

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  • Rethinking Sustainability in Facilities and Workplace Management

    This book discusses sustainability within the facility management industry. However, it is not another anthology of so-called best practices and the seemingly endless range of certification schemes. It is also not a (marketing) guide on how to communicate high-pitched sustainability ambitions to potential customers to increase (short-term) market share.Instead, this book is based on the ... Leer más

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  • Sustainable Customer Experience Design

    Co-creating Experiences in Events, Tourism and Hospitality

    Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable ... Leer más

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  • Organization Theory

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