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  • Leadership Skills for Dental Professionals

    Begin Well to Finish Well

    Leadership Skills for Dental ProfessionalsEquips all members of the dental team with the key leadership skills for professional and personal lifeLeadership Skills for Dental Practitioners: Begin Well to Finish Well is an authoritative guide to better leadership in dentistry. Designed to prepare every member of the dental team for the leadership tasks and challenges they will face in general ... Leer más

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  • Practical Succession Management

    How to Future-Proof Your Organisation

    de Andrew Munro ...
    Succession management, often little more than an annual form-filling chore and a throwback to 'chess board' charting of 1950s multinationals, needs revitalisation to become a key driver of organisational renewal in the twenty-first century. Whilst recent corporate failings have focused attention on the difficulties of leadership succession, those organisations which have made the transition to ... Leer más

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  • Dealing with Difficult People

    de David Brown ...
    Series series Collins Business Secrets
    The tricks that experts and top professionals use to overcome difficult people.Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult PeopleIncludes how to:• Understand the different types of troublemakers• Stay calm and firm when other people can’t• Deal with difficult bosses, direct reports, and colleagues• Create win-win scenarios• Develop productive ... Leer más

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  • Speed Thinking

    How to thrive in a time-poor world

    de Ken Hudson ...
    Every day, business owners, managers and leaders are expected to deliver more and more with less and less. They have fewer people, smaller budgets and -crucially-less time. Lack of time to make decisions has become the most stressful part of life for many business people.In a time-poor, fast-moving world we need a new approach.In this breakthrough book, Ken Hudson shows you how to achieve amazing ... Leer más

    $10.99 USD o gratis con Kobo Plus

  • The Essential Management Toolbox

    Tools, Models and Notes for Managers and Consultants

    A must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in to twenty recognisable skills sectors within management consultancy fields and specialisms.The depiction of the content with diagrams aids the process ... Leer más

    $44.00 USD

  • Customer Care Excellence

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    de Sarah Cook ...
    Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, ... Leer más

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  • Beyond Burnout

    How to Spot It, Stop It and Stamp It Out

    de Suzi McAlpine ...
    Burnout is costing us. There are the personal costs to health and finances, organisational costs in lost productivity and sick leave, and national costs when it comes to healthcare services and similar. Following her own first-hand experience, as well as the countless similar scenarios she’s seen in her role as an executive coach, Suzi McAlpine has created a book about burnout to help create ... Leer más

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  • The People Manager's Tool Kit

    A Practical Guide to Getting the Best From People

    de Karen Gately ...
    Essential tools busy managers need to get the best out of their teams and peoplePeople who manage people face a number of challenges, from keeping workers engaged and performing at a high level to dealing with absenteeism and bad behaviour in the workplace. In The People Manager's Toolkit, leadership and people management specialist Karen Gately offers a suite of practical tools for optimising ... Leer más

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  • The Three Chairs: How Great Leaders Drive Communication, Performance, and Engagement

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  • Building a Winning Career

    A comprehensive blueprint for job hunting success in turbulent times

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  • Quietly Powerful

    How your quiet nature is your hidden leadership strength

    de Megumi Miki ...
    Quiet professionals have immense value to contribute to organisations. However, they are often hidden and overlooked, not just because of their personality but for many other complex reasons. In this fascinating book, Megumi Miki shares her own experience and that of Quietly Powerful leaders who have achieved great success while remaining authentic.Megumi believes that a shift in our beliefs about ... Leer más

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  • Dealing with Difficult People

    Handling those crucial conversations

    de Gerard Strong ...
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    Think of a conversation you have been putting off.Have you got it?okThen let’s go...Those times when you know you should talk to someone, but you don’t. Maybe you have tried before and it went badly. Or maybe you fear that talking will only make the situation worse.Still, there is a feeling of being stuck, and you would like to free up that stuck energy for more useful purposes. There are many ... Leer más

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