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The Seven Pillars of Customer Success

A Proven Framework to Drive Impactful Client Outcomes for Your Company

by Wayne McCulloch ...

As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: Audiobook

As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch
... Read more

Also available as: Audiobook
Audiobook

The Seven Pillars of Customer Success

A Proven Framework to Drive Impactful Client Outcomes for Your Company

by Wayne McCulloch ...

Narrated by Nick Hardcastle ...

Unabridged

8 hours 6 min

As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch ... Read more

$14.99 USD or Free with Kobo Plus

Also available as: eBook

As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch
... Read more

Also available as: eBook

Audiobook

The Customer Success Professional's Handbook

How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

by Ashvin Vaidyanathan, Ruben Rabago ...

Narrated by Daniel Henning ...

Unabridged

7 hours 22 min

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

$19.99 USD

Also available as: eBook

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to
... Read more

Also available as: eBook
Audiobook

Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

by Nick Mehta, Lincoln Murphy, Dan Steinman ...

Narrated by Tim Andres Pabon ...

Unabridged

8 hours 25 min

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After ... Read more

$27.98 USD

Also available as: eBook

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After
... Read more

Also available as: eBook
Audiobook

The Customer Success Economy

Why Every Aspect Of Your Business Model Needs A Paradigm Shift

by Nick Mehta, Allison Pickens ...

Narrated by Chloe Cannon ...

Unabridged

10 hours 6 min

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Read more

$25.99 USD

Also available as: eBook

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts,
... Read more

Also available as: eBook
The Customer Success Professional's Handbook

How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

by Ashvin Vaidyanathan, Ruben Rabago ...

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s ... Read more

$19.00 USD

Also available as: Audiobook

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s
... Read more

Also available as: Audiobook
Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

by Nick Mehta, Dan Steinman, Lincoln Murphy ...

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Read more

$19.00 USD

Also available as: Audiobook

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale'
... Read more

Also available as: Audiobook

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The Seven Pillars of Customer Success

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The Customer Success Professional's Handbook

Customer Success

The Customer Success Economy

The Customer Success Professional's Handbook

Customer Success

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