Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


Top Series in United States

Showing 1 - 12 of 12 results for “trevor a smith”
Skip side bar filters

  • Customer Experience Management in the Caribbean

    Concepts, Case Studies and Challenges

    by Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright ...
    Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging ... Read more

    $93.59 USD

  • Marketing Effectiveness and Accountability in SMEs

    A Multimethodological Approach

    by Trevor A. Smith ...
    Series series Business and Management (R0)
    This book sheds light on marketing effectiveness and accountability marketing in small and medium-sized enterprises (SMEs). Using a multi-method investigation, it includes a knowledge inquiry of marketing knowledge and customer knowledge, a qualitative inquiry utilizing semi structured interviews and thematic data analysis, a quantitative analysis utilizing survey and structural equations ... Read more

    $89.09 USD

  • Compulsive Buying

    Consumer Traits, Self-Regulation, and Marketing Ethics

    by Trevor A. Smith, Kenroy C. Wedderburn ...
    Compulsive buying is a shopping addiction with worldwide prevalence that causes significant emotional, financial, and social problems for those afflicted by it. While most research has focused on the problem and its consequences, this book examines the intersections between consumer traits, self-regulation, ethical considerations, and compulsive buying. Compulsive Buying: Consumer Traits, Self ... Read more

    $32.99 USD

People who read these also enjoyed

  • Lean Pedagogy

    Using Lean Thinking to Improve Student Results and Optimise Classroom Costs

    by Benjamin Chibaira ...
    In this book, the author challenges the status quo in schools with an emphasis on students' results, and the associated costs, and curriculum lead times for achieving these results. Policy and curriculum changes, as well as funding initiatives, have been the most common interventions for the prominent systemic issues faced by schools. However, these have proven neither effective nor sustainable in ... Read more

    $9.99 USD or Free with Kobo Plus

  • Performance measurement of workplace change

    in two different cultural contexts

    by Chaiwat Riratanaphong ...
    Nowadays, organisations must cope with the pressure of cost reduction and efficiency in order to succeed in a highly competitive business environment. However, drivers to improve social interaction and employee’s performance and as such to contribute to organisational goals and objectives make it necessary to be concerned with other performance criteria as well, such as effectiveness, flexibility, ... Read more

    Free

  • Transforming Supply Chains

    Realign Your Business To Better Serve Customers In A Disruptive World

    by John Gattorna, Deborah Ellis ...
    Series series Financial Times Series
    John Gattorna and Deborah Ellis are long-term collaborators on the design and management of enterprise supply chains.Dr John Gattorna has been one of the most influential voices in the development of the modern supply chain. His long-held vision of the supply chain as the central nervous system of an organisation and as a major source of competitive advantage if done well has inspired both supply ... Read more

    $19.49 USD

  • An Introduction to Service Design

    Designing the Invisible

    by Lara Penin ...
    A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and ... Read more

    $44.59 USD

  • Learning Transformed

    8 Keys to Designing Tomorrow’s Schools, Today

    by Eric C. Sheninger ...
    With all that we know about how students learn, the nature of the world they will face after graduation, and the educational inequities that have existed for centuries, maintaining a traditional, one-size-fits-all approach to teaching and learning is tantamount to instructional malpractice.International security, the success of global economies, and sustainability as a global society all depend on ... Read more

    $31.99 USD

  • The Complete Guide to Mentoring

    How to Design, Implement and Evaluate Effective Mentoring Programmes

    by Hilarie Owen ...
    Mentoring is a powerful tool in the development of talent within any organization. Experienced colleagues develop the skills, capabilities and confidence of more junior staff, who will go on to contribute to, and drive the success of, the organization. The Complete Guide to Mentoring is your step-by-step guide to implementing a successful mentoring programme in your organization. Packed with high ... Read more

    $41.99 USD

  • Facilities Management and Corporate Real Estate Management as Value Drivers

    How to Manage and Measure Adding Value

    Edited by Per Anker Jensen, Theo van der Voordt ...
    Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost for real estate, facilities and related services. In recent years there has been a change towards ... Read more

    $67.99 USD

  • Consultancy, Organizational Development and Change

    A Practical Guide to Delivering Value

    by Professor Julie Hodges ...
    Organizations are increasingly investing in consulting capabilities to understand what changes they need to make to keep up the pace with the competition and future-proof their business. Consultancy, Organizational Development and Change is a guide for students and internal and external consultants needing to develop the necessary skills to consult in organizational settings where there is a great ... Read more

    $53.09 USD

  • Strategic Operations Management

    by Steve Brown, John Bessant, Fu Jia ...
    Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to ... Read more

    $89.99 USD