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How to Talk to Customers

Create a Great Impression Every Time with MAGIC

by Diane Berenbaum, Tom Larkin ...

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone ... Read more

$12.99 USD or Free with Kobo Plus

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone
... Read more
Whatever Happened to the Real Black Country?

Black Country Chronicles 1939-1999

by Tom Larkin ...

Between the outbreak of the Second World War and the end of the century, life changed dramatically for the working-class people of the Black Country. Having survived the hardships of war, they found themselves facing a slew of social issues, all the while playing a vital role in manufacturing to stabilise the country's struggling economy. Innovations such as the wireless, television and cinema ... Read more

$10.49 USD or Free with Kobo Plus

Between the outbreak of the Second World War and the end of the century, life changed dramatically for the working-class people of the Black Country. Having survived the hardships of war, they found themselves facing a slew of social issues, all the while playing a vital role in manufacturing to stabilise the country's struggling economy. Innovations such as the wireless, television and cinema
... Read more

Barmy Army: The Changing Face of Football Violence

by Dougie Brimson ...

Faultless - Football365As EURO 2000 approached, attention once again focused on the potential threat posed by the activities of football hooligans. Not just those from England, but also from Holland, Belgium, Germany,Italy, France and even Turkey.Yet as this last year has proven, whilst the hooligans in other nations cause as much, if not more, trouble than their English counterparts, it is the ... Read more

$3.99 USD or Free with Kobo Plus

Faultless - Football365As EURO 2000 approached, attention once again focused on the potential threat posed by the activities of football hooligans. Not just those from England, but also from Holland, Belgium, Germany,Italy, France and even Turkey.Yet as this last year has proven, whilst the hooligans in other nations cause as much, if not more, trouble than their English counterparts, it is the
... Read more
Britty Britty Bang Bang

One Man's Attempt to Understand His Country

by Hugh Dennis ...

Hugh Dennis' hilarious and insightful exploration of the changing image of Britain and Britishness will enthral those who love Outnumbered, The Now Show, Mock the Week and quintessentially British humour.'Utterly readable and laugh-out-loud funny' - Stephen FryHugh Dennis has secretly been worrying about what being "British" meant for nearly a decade, ever since his friend Ardal O'Hanlon had told ... Read more

$2.99 USD

Also available as: Audiobook

Hugh Dennis' hilarious and insightful exploration of the changing image of Britain and Britishness will enthral those who love Outnumbered, The Now Show, Mock the Week and quintessentially British humour.'Utterly readable and laugh-out-loud funny' - Stephen FryHugh Dennis has secretly been worrying about what being "British" meant for nearly a decade, ever since his friend Ardal O'Hanlon had told
... Read more

Also available as: Audiobook
How Not to Be a Tourist in London

by PK Munroe ...

'How Not to be a Tourist in London' gives you the inside dope that no other guidebook can provide. Packed with extraorinary facts and literally incredible stories about this great city, 'How Not to be a Tourist' is full of 'it' - secret, hidden, quirky knowledge that most visitors will simply never hear about.Surprisingly popular among Londoners themselves, this unique book explains everything you ... Read more

$4.95 USD or Free with Kobo Plus

'How Not to be a Tourist in London' gives you the inside dope that no other guidebook can provide. Packed with extraorinary facts and literally incredible stories about this great city, 'How Not to be a Tourist' is full of 'it' - secret, hidden, quirky knowledge that most visitors will simply never hear about.Surprisingly popular among Londoners themselves, this unique book explains everything you
... Read more
Mark Thomas Presents the People's Manifesto

by Mark Thomas ...

Mark Thomas has been touring the country for months, getting audiences to come up with policies aimed at sorting out the country's political chaos and taking back the power for the people. Sick to death of bailing out bankers and subsidising MPs homes, the audience vote on the best policy of the night to be included in the brand new People's Manifesto.From the inspiring to the downright hilarious, ... Read more

$22.39 USD

Mark Thomas has been touring the country for months, getting audiences to come up with policies aimed at sorting out the country's political chaos and taking back the power for the people. Sick to death of bailing out bankers and subsidising MPs homes, the audience vote on the best policy of the night to be included in the brand new People's Manifesto.From the inspiring to the downright hilarious,
... Read more
And the Sun Shines Now

How Hillsborough and the Premier League Changed Britain

by Adrian Tempany ...

SHORTLISTED FOR THE GORDON BURN PRIZEFEATURED IN THE OBSERVER'S SPORTS WRITERS' BOOKS OF THE YEAROn 15 April 1989, 96 people were fatally injured on a football terrace at an FA Cup semi-final in Sheffield. The Hillsborough disaster was broadcast live on the BBC; it left millions of people traumatised, and English football in ruins.And the Sun Shines Now is not a book about Hillsborough. It is a ... Read more

$10.59 USD

SHORTLISTED FOR THE GORDON BURN PRIZEFEATURED IN THE OBSERVER'S SPORTS WRITERS' BOOKS OF THE YEAROn 15 April 1989, 96 people were fatally injured on a football terrace at an FA Cup semi-final in Sheffield. The Hillsborough disaster was broadcast live on the BBC; it left millions of people traumatised, and English football in ruins.And the Sun Shines Now is not a book about Hillsborough. It is a
... Read more
First World War Britain

1914–1919

by Professor Peter Doyle ...

Series Book 14 - Shire Living Histories
The First World War profoundly changed British society. The armed forces' need for mass recruitment saw the workforce severely depleted, with women stepping up to shoulder the burden; but nobody could ignore the social upheaval or the strains put upon daily life. With poverty a major issue at the outbreak of war, the extra wages put more food on the table for many families, in spite of rationing ... Read more

$11.29 USD

The First World War profoundly changed British society. The armed forces' need for mass recruitment saw the workforce severely depleted, with women stepping up to shoulder the burden; but nobody could ignore the social upheaval or the strains put upon daily life. With poverty a major issue at the outbreak of war, the extra wages put more food on the table for many families, in spite of rationing
... Read more
Consumed

How We Buy Class in Modern Britain

by Harry Wallop ...

‘Harry Wallop is one of the sharpest and funniest journalists writing in Britain today. He has an instinct for the killer detail that truly brings a story to life.' – Jay RaynerThis is the story of how we became defined by what we consume.Discover what the thickness of froth on your morning coffee or where you buy your jeans really says about you, and the role of retailers and big business in this ... Read more

$0.99 USD

‘Harry Wallop is one of the sharpest and funniest journalists writing in Britain today. He has an instinct for the killer detail that truly brings a story to life.' – Jay RaynerThis is the story of how we became defined by what we consume.Discover what the thickness of froth on your morning coffee or where you buy your jeans really says about you, and the role of retailers and big business in this
... Read more
The Pitmen's Requiem

by Peter Crookston ...

Peter Crookston's book offers a beautifully written journalist's account of a Durham mining village and the Great Northern Coalfield woven around the life of Robert Saint, the composer of Gresford, a brass band composition commemorating an earlier mining disaster in which 256 workers died. Crookston brings his formidable observational qualities and writing skills as a journalist to produce a ... Read more

$6.99 USD or Free with Kobo Plus

Peter Crookston's book offers a beautifully written journalist's account of a Durham mining village and the Great Northern Coalfield woven around the life of Robert Saint, the composer of Gresford, a brass band composition commemorating an earlier mining disaster in which 256 workers died. Crookston brings his formidable observational qualities and writing skills as a journalist to produce a
... Read more
Engel's England

Thirty-nine counties, one capital and one man

by Matthew Engel ...

England, says Matthew Engel, is the most complicated place in the world. And, as he travels through each of the historic English counties, he discovers that's just the start of it. Every county is fascinating, the product of a millennium or more of history: still a unique slice of a nation that has not quite lost its ancient diversity.He finds the well-dressers of Derbyshire and the pyromaniacs of ... Read more

$11.99 USD

England, says Matthew Engel, is the most complicated place in the world. And, as he travels through each of the historic English counties, he discovers that's just the start of it. Every county is fascinating, the product of a millennium or more of history: still a unique slice of a nation that has not quite lost its ancient diversity.He finds the well-dressers of Derbyshire and the pyromaniacs of
... Read more
Britannia in Brief

The Scoop on All Things British

by Leslie Banker, William Mullins ...

When it comes to Britain, most Americans don’t know (Union) Jack. Fortunately, now an Anglo-American husband-and-wife team are here to help with a smart, funny, and handy guide that minds the gap between fact and fiction. From Whigs and Windsors to wankers and Wales, this spit-spot-on reference covers all manner of British history, society, culture, language, and everyday life, including• the ... Read more

$13.99 USD

When it comes to Britain, most Americans don’t know (Union) Jack. Fortunately, now an Anglo-American husband-and-wife team are here to help with a smart, funny, and handy guide that minds the gap between fact and fiction. From Whigs and Windsors to wankers and Wales, this spit-spot-on reference covers all manner of British history, society, culture, language, and everyday life, including• the
... Read more

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How to Talk to Customers

Whatever Happened to the Real Black Country?

People who read these also enjoyed

Barmy Army: The Changing Face of Football Violence

Britty Britty Bang Bang

How Not to Be a Tourist in London

Mark Thomas Presents the People's Manifesto

And the Sun Shines Now

First World War Britain

Consumed

The Pitmen's Requiem

Engel's England

Britannia in Brief

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