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  • Wanderings and Crossroads

    Touch and Participation in Psychiatry and Other Peace Work

    by Tom Andersen ...
    Series series The Systemic Thinking and Practice Series
    Wanderings and Crossroads: Touch and Participation in Psychiatry and Other Peace Work is made up of three unfinished manuscripts that Andersen was working on at the time of his death, deftly and expertly brought together by the volume editors, and published here in English for the first time.Tom Andersen continues to have a huge influence on the systemic and family therapy field, and on mental ... Read more

    $47.99 USD

  • ASQ Pocket Guide to Root Cause Analysis

    All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or money, others yet can be a matter of life and death. The purpose of this pocket guide is to provide you with easily accessible knowledge about the ... Read more

    $27.59 USD or Free with Kobo Plus

  • Mapping Work Processes

    This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it ... Read more

    $53.99 USD or Free with Kobo Plus

  • Root Cause Analysis

    Simplified Tools and Techniques

    This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates. The examples used are general enough to ... Read more

    $66.59 USD or Free with Kobo Plus

  • Reset

    How This Crisis Can Restore Our Values and Renew America

    by Kurt Andersen ...
    “This is the end of the world as we’ve known it,” Kurt Andersen writes in Reset. “But it isn’t the end of the world.” In this smart and refreshingly hopeful book, Andersen–a brilliant analyst and synthesizer of historical and cultural trends, as well as a bestselling novelist and host of public radio’s Studio 360–shows us why the current economic crisis is actually a moment of great opportunity to ... Read more

    $14.99 USD

  • More than Beards, Bellies and Biceps

    The Story of the 1993 Phillies (And the Phillie Phanatic Too)

    Stubble scruffed up their chins. Tobacco wads ballooned their cheeks. The 1993 Philadelphia Phillies had the look of a slow-pitch softball team itching to kick some serious butt. They did kick butt, too, on and off the field. “They lived the life of professional baseball players as fully as it can be done,” manager Jim Fregosi said. Though they weren’t a photogenic bunch, their mugs were ... Read more

    $12.99 USD