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Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

by Noah Fleming, Shawn Veltman ...

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with ... Read more

$12.39 USD

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with
... Read more
Violence Against Women

Intersectional Case Studies

by Paul Thomas Clements, PhD, RN, AFN-C, ANEF, DF-IAFN, DF-AFN, FAAN, Anne D. Troy, PhD, FNP-BC, APRN, SANE, DF-AFN, Schoonover, PhD, MSW, MPH, LP-HSP, Siciliano, PhD, Mitchell, DNP, MBA, MEd, RN, AFN-C, SANE-A, SANE-P, IVSE-C, DF-AFN, FAAN, Veltman, PhD, RN, CPNP-PC, AFN-C, IVSE-C ...

Violence Against Women: Intersectional Case Studies provides a critical, in-depth examination of intimate partner violence as it is shaped by intersecting identities such as race, gender identity, age, socioeconomic status, and group affiliation. Each chapter offers helpful background information on a specific identity category, followed by multiple case scenarios and guided discussions that ... Read more

$67.69 USD

Violence Against Women: Intersectional Case Studies provides a critical, in-depth examination of intimate partner violence as it is shaped by intersecting identities such as race, gender identity, age, socioeconomic status, and group affiliation. Each chapter offers helpful background information on a specific identity category, followed by multiple case scenarios and guided discussions that
... Read more
Diagrammatica

The Path to Feynman Diagrams

by Martinus Veltman ...

Series Book 4 - Cambridge Lecture Notes in Physics
This author provides an easily accessible introduction to quantum field theory via Feynman rules and calculations in particle physics. His aim is to make clear what the physical foundations of present-day field theory are, to clarify the physical content of Feynman rules. The book begins with a brief review of some aspects of Einstein's theory of relativity that are of particular importance for ... Read more

$36.09 USD

This author provides an easily accessible introduction to quantum field theory via Feynman rules and calculations in particle physics. His aim is to make clear what the physical foundations of present-day field theory are, to clarify the physical content of Feynman rules. The book begins with a brief review of some aspects of Einstein's theory of relativity that are of particular importance for
... Read more
Facts And Mysteries In Elementary Particle Physics (Revised Edition)

by Martinus J G Veltman ...

This book provides a comprehensive overview of modern particle physics accessible to anyone with a true passion for wanting to know how the universe works. We are introduced to the known particles of the world we live in. An elegant explanation of quantum mechanics and relativity paves the way for an understanding of the laws that govern particle physics. These laws are put into action in the ... Read more

$20.89 USD

This book provides a comprehensive overview of modern particle physics accessible to anyone with a true passion for wanting to know how the universe works. We are introduced to the known particles of the world we live in. An elegant explanation of quantum mechanics and relativity paves the way for an understanding of the laws that govern particle physics. These laws are put into action in the
... Read more
Applied Control of Electrical Drives

Real Time Embedded and Sensorless Control using VisSim™ and PLECS™

by Duco W. J. Pulle, Pete Darnell, André Veltman ...

Series series Energy (R0)
· Provides an overall understanding of all aspects of AC electrical drives, from the motor and converter to the implemented control algorithm, with minimum mathematics needed· Demonstrates how to implement and debug electrical drive systems using a set of dedicated hardware platforms, motor setup and software tools in VisSim™ and PLECS™· No expert programming skills required, allowing the reader ... Read more

$107.09 USD

· Provides an overall understanding of all aspects of AC electrical drives, from the motor and converter to the implemented control algorithm, with minimum mathematics needed· Demonstrates how to implement and debug electrical drive systems using a set of dedicated hardware platforms, motor setup and software tools in VisSim™ and PLECS™· No expert programming skills required, allowing the reader
... Read more
Awareness of Suffering

by Andrea Veltman ...

Do we have responsibilities to inform ourselves of suffering and injustice? If so, what kinds of suffering and injustice are we responsible for perceiving? What are the foundations of these responsibilities, and what does it mean to fulfill them?This book examines these questions and argues that awareness of suffering is an essential but indeterminate moral responsibility of the mind. It is not ... Read more

$93.19 USD

Do we have responsibilities to inform ourselves of suffering and injustice? If so, what kinds of suffering and injustice are we responsible for perceiving? What are the foundations of these responsibilities, and what does it mean to fulfill them?This book examines these questions and argues that awareness of suffering is an essential but indeterminate moral responsibility of the mind. It is not
... Read more
Fully Relying on God

Stories from My Life

by Shirley Veltman ...

No matter who we are man woman or child we are born with a purpose and for a purpose. We all start out as a child, boy or girl. We do not come with an instruction booklet on how to live the perfect life. We are given a birth certificate and that can and may complicate ones life right from the start, as it did mine. No matter how bizarre, no matter our age, our color or ethnic background, despite ... Read more

$3.99 USD

No matter who we are man woman or child we are born with a purpose and for a purpose. We all start out as a child, boy or girl. We do not come with an instruction booklet on how to live the perfect life. We are given a birth certificate and that can and may complicate ones life right from the start, as it did mine. No matter how bizarre, no matter our age, our color or ethnic background, despite
... Read more
Meaningful Work

by Andrea Veltman ...

This book examines the importance of work in human well-being, addressing several related philosophical questions about work and arguing on the whole that meaningful work is central in human flourishing. Work impacts flourishing not only in developing and exercising human capabilities but also in instilling and reflecting virtues such as honor, pride, dignity, self-discipline and self-respect. ... Read more

$129.59 USD

This book examines the importance of work in human well-being, addressing several related philosophical questions about work and arguing on the whole that meaningful work is central in human flourishing. Work impacts flourishing not only in developing and exercising human capabilities but also in instilling and reflecting virtues such as honor, pride, dignity, self-discipline and self-respect.
... Read more
Walking with Christiaan Huygens

From Archimedes' Influence to Unsung Contributions in Modern Science

by Tijmen Jan Moser, Enders Anthony Robinson ...

Series series Physics and Astronomy (R0)
Dutch scientist Christiaan Huygens (1629-1695) left an indelible mark on the fields of mathematics, physics, astronomy, and geophysics. Despite his groundbreaking contributions, history has often overlooked his pivotal role. While two of the most famous achievements in physics are Newton’s theory of gravity and Einstein’s general theory of relativity, less well-known is that Huygens provided ... Read more

$134.09 USD

Dutch scientist Christiaan Huygens (1629-1695) left an indelible mark on the fields of mathematics, physics, astronomy, and geophysics. Despite his groundbreaking contributions, history has often overlooked his pivotal role. While two of the most famous achievements in physics are Newton’s theory of gravity and Einstein’s general theory of relativity, less well-known is that Huygens provided
... Read more
The Temple and the Grail

The Mysteries of the Order of the Templars and the Grail and their Significance for Our Time

by W. F. Veltman ...

In the popular imagination, the Holy Grail – part of the legendary romance of King Arthur – belongs to the realm of myth. The Knights Templar also have a legendary, enigmatic aspect. Despite the immense volume of historical research available, plausible explanations to the 'mystery' at the core of their practices have yet to be revealed. By studying these two themes side-by-side and showing their ... Read more

$11.49 USD or Free with Kobo Plus

In the popular imagination, the Holy Grail – part of the legendary romance of King Arthur – belongs to the realm of myth. The Knights Templar also have a legendary, enigmatic aspect. Despite the immense volume of historical research available, plausible explanations to the 'mystery' at the core of their practices have yet to be revealed. By studying these two themes side-by-side and showing their
... Read more
Advanced Electrical Drives

Analysis, Modeling, Control

by Rik W. De Doncker, Duco W.J. Pulle, André Veltman ...

Series series Energy (R0)
This book provides a unique approach to derive model-based torque controllers for all types of Lorentz force machines, i.e. DC, synchronous and induction machines. The rotating transformer model forms the basis for the generalized modeling approach of rotating field machines, which leads to the development of universal field-oriented control algorithms. Contrary to this, direct torque control ... Read more

$71.99 USD

This book provides a unique approach to derive model-based torque controllers for all types of Lorentz force machines, i.e. DC, synchronous and induction machines. The rotating transformer model forms the basis for the generalized modeling approach of rotating field machines, which leads to the development of universal field-oriented control algorithms. Contrary to this, direct torque control
... Read more
Immersive Journalism

Virtual Reality and the Future of the News Industry

by Tomás Dodds, Samuel Akpe, Jan Lauren Boyles, Kaixin Cheng, Andrea Hudson, Samantha-Kaye Johnston, Seok Kang, Zixuan Li, Tijmen Koppelaar, Desmond Onyemechi Okocha0, Ivanka Pjesivac1, Valeria Resendez2, Ana Luisa Sánchez Laws3, Daniela Schlütz4, Alan Shipman5, Marc Verboord6, Ann Vogel7, Moritz Wever8, Shangyuan Wu9, Wang Ngai Yeung0 ...

Series series Studies in New Media
This volume explores the rise of immersive technologies such as virtual reality, augmented reality, and 360 videos in the newsroom and how they affect newsmaking for journalists, news sources, and audiences. As these technologies offer journalists new and exciting opportunities to connect more deeply, emotionally, and presently with their audience, they also introduce unique ethical and practical ... Read more

$93.19 USD

This volume explores the rise of immersive technologies such as virtual reality, augmented reality, and 360 videos in the newsroom and how they affect newsmaking for journalists, news sources, and audiences. As these technologies offer journalists new and exciting opportunities to connect more deeply, emotionally, and presently with their audience, they also introduce unique ethical and practical
... Read more

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Recommended For You

Top Series in United States

Cambridge Lecture Notes in Physics

Energy (R0)

Studies in New Media

Energy (R0)

Physics and Astronomy (R0)

Energy (R0)

Dealing with Difficult Customers

Violence Against Women

Diagrammatica

Facts And Mysteries In Elementary Particle Physics (Revised Edition)

Applied Control of Electrical Drives

Awareness of Suffering

Fully Relying on God

Meaningful Work

Walking with Christiaan Huygens

The Temple and the Grail

Advanced Electrical Drives

Immersive Journalism

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1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Cambridge Lecture Notes in Physics

Energy (R0)

Studies in New Media

Energy (R0)

Physics and Astronomy (R0)

Energy (R0)

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