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    Concepts, Case Studies and Challenges

    Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging ... Read more

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  • Intelligent System and Data Analysis

    SSIC 2023 Doctoral Symposium

    Series series Springer Nature Proceedings excluding Computer Science
    This book features original papers from the Doctoral Symposium in 4th International Conference on Smart IoT Systems: Innovations and Computing (SSIC 2023), organized by Manipal University, Jaipur, India, during 26–27 October 2023. It discusses scientific works related to data engineering in the context of computational collective intelligence consisted of interaction between smart devices for ... Read more

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    The text provides readers with an understanding of how green technology solutions can be applied to support sustainable manufacturing practices in the context of Industry 4.0. It illustrates practical guidance and case studies that demonstrate the potential benefits of this approach, as well as insights into cutting-edge research, and best practices.This book:Discusses topics such as zero-emission ... Read more

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  • Smart Systems and IoT: Innovations in Computing

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