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Top Series in United States

Showing 1 - 10 of 10 results for “steven walden”
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  • Customer Experience Management Rebooted

    Are you an Experience brand or an Efficiency brand?

    by Steven Walden ...
    Series series Business and Management (R0)
    Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.Customer experience management is not about managing every objective “experience” your customers have with ... Read more

    $40.49 USD

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  • Driving Service Productivity

    Value-Creation Through Innovation

    Edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein ...
    Series series Business and Management (R0)
    In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s ... Read more

    $49.49 USD

  • Back to the Future: Using Marketing Basics to Provide Customer Value

    Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference

    Edited by Nina Krey, Patricia Rossi ...
    Series series Springer Nature Proceedings excluding Computer Science
    This proceedings volume presents timely research and insights on the advancement of marketing’s basic premise—providing greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data, with location-based marketing centered on mobile apps and the real-time tracking of consumer ... Read more

    $188.09 USD

  • Progress in Location-Based Services 2016

    Edited by Georg Gartner, Haosheng Huang ...
    Series series Springer Nature Proceedings excluding Computer Science
    This book offers a selection of the best papers presented at the 13th International Symposium on Location Based Services (LBS 2016), which was held in Vienna (Austria) from November 14 to 16, 2016. It provides an overview of recent research in the field, including the latest advances in outdoor/indoor positioning, smart environment, spatial modeling, personalization and context awareness, ... Read more

    $188.09 USD

  • The Google Model

    Managing Continuous Innovation in a Rapidly Changing World

    by Annika Steiber ...
    Series series Business and Management (R0)
    This book shows how companies like Google have reinvented the common practice in management in order to continuously innovate in fast changing industries. With the ever-increasing pace of change, reinventing existing management principles could become a necessity and prove crucial in the long-term competitiveness of many companies. The book presents a unique synthesis of findings from leading ... Read more

    $49.49 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Information Systems

    14th European, Mediterranean, and Middle Eastern Conference, EMCIS 2017, Coimbra, Portugal, September 7-8, 2017, Proceedings

    Edited by Marinos Themistocleous, Vincenzo Morabito ...
    Series series Springer Nature Proceedings Computer Science
    This book constitutes selected papers from the 14th European, Mediterranean, and Middle Eastern Conference, EMCIS 2017, held in Coimbra, Portugal, in September 2017. EMCIS is focusing on approaches that facilitate the identification of innovative research of significant relevance to the IS discipline following sound research methodologies that lead to results of measurable impact.The 37 full and ... Read more

    $49.49 USD

  • Competitiveness Creation and Maintenance in the Postal Services Industry

    A Lithuanian Case Study

    by Vaida Pilinkienė, Vilma Deltuvaitė, Asta Daunorienė, Vaidas Gaidelys ...
    Series series Business and Management (R0)
    This book examines the changing business and economic environment for postal services in Lithuania and the upcoming challenges for this industry. Postal services continue to play a central part in the development of national economies. However, the economic and social role of postal services has changed rapidly and fundamentally over the last two decades. In most industrialized countries, paper ... Read more

    $89.09 USD

  • Enterprise Identity Management

    Towards an Investment Decision Support Approach

    by Denis Royer ...
    Series series Business and Management (R0)
    The introduction of Enterprise Identity Management Systems (EIdMS) in organizations even beyond the purely technological level is a costly and challenging endeavor. However, for decision makers it seems difficult to fully understand the impacts and opportunities arising from the introduction of EIdMS. This book explores the relevant aspects for an ex-ante evaluation of EIdMS. Therefore it examines ... Read more

    $89.09 USD

  • Evaluating IT Projects

    by Eriona Shtëmbari ...
    Series series Routledge Focus on Business and Management
    Project management disciplines have been a part of IT for many years. Why then, are so many challenges still directly associated with how a project is managed? Many projects fail for a myriad of reasons; most, however, stem from poor or inadequate project evaluation and performance appraisal, while, improved project planning and direction is considered to be one of the key factors to IT project ... Read more

    $32.99 USD

  • Exploring the Design and Effects of Internal Knowledge Markets

    by Hind Benbya ...
    Series series Business and Management (R0)
    This book investigates the design and implementation of market mechanisms to explore how they can support knowledge- and innovation management within firms. The book uses a multi-method design, combining qualitative and quantitative cases with experimentation. First the book reviews traditional approaches to solving the problem as well as markets as a key mechanism for problem solving. After a ... Read more

    $49.49 USD