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“steve odonnell”

Showing 1 - 12 of 12 results for “steve odonnell”
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  • What Every CIO Wants - A Guide for Global Technology Salespeople

    by Steve ODonnell ...
    How would you like your customer's CIO tell his team to do business with you? What Every CIO Wants is written for you, the global technology salesperson who needs to understand the motivations, fears and focus of the enterprise IT leader.Discover the four types of CIO, the three types of business, the four categories of business opportunity to help you craft your messages, engage and win the trust ... Read more

    $9.99 USD or Free with Kobo Plus

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  • Project Management for Non-Project Managers

    by Jack Ferraro ...
    This practical guide reveals the project management methodology and processes that will give you the advantage to ensure your projects' success--and advance organizational goals.As a seasoned project management consultant and instructor for the American Management Association, author Jack Ferraro has gained years of experience bridging the gap between project managers and functional managers to ... Read more

    $12.99 USD or Free with Kobo Plus

  • Process Improvement & Performance Management Made Simple

    The Fasttrack Approach to Getting Results Quickly

    by Andrew Muras, Glenn Goodnight ...
    Can you get rapid results and still be effective? Where do you begin and what techniques should you use? What have others done and what were their lessons learned?Andrew Muras and Glenn Goodnight answer these questions and many more based on years of experience in implementing and teaching at both commercial and government organizations. Filled with case studies, this book highlights techniques ... Read more

    $8.99 USD

  • 42 Rules for Superior Field Service

    The Keys to Profitable Field Service and Customer Loyalty

    by Rosemary Coates, Jim Reily ...
    Series series 42 Rules
    With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, ... Read more

    $11.99 USD

  • Project Management 100 Success Secrets

    by Gerard Blokdijk ...
    There has never been a Project Management manual like this. 100 Success Secrets is not about the ins and outs of Project Management. Instead, it answers the top 100 questions that we are asked, that we come across in forums, in our consultancy and education programs It tells exactly how to deal with those questions, with tips never before offered in print. This book is also not about Project ... Read more

    $12.99 USD or Free with Kobo Plus

  • Running IT Like a Business

    A step-by-step guide to Accenture's internal IT

    by Robert E. Kress ...
    Running IT like a Business shows you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function’s hidden potential. Your organization will grow as you save costs, improve productivity, increase revenues and gain competitive ... Read more

    $31.19 USD or Free with Kobo Plus

  • Product Marketing A Complete Guide - 2021 Edition

    by Gerardus Blokdyk ...
    Are you offering the right mix of products and services to meet your customers demands?Are your product offerings used across many similar domains, activities, or user bases?Do marketing employee knowledge and experience contribute to organization performance?Do you have the content and programs that can help buyers move from one phase to another?Does group participation when using brainstorming ... Read more

    $55.99 USD or Free with Kobo Plus

  • Call Center 100 Success Secrets

    by Gerard Blokdijk ...
    There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a ... Read more

    $12.99 USD or Free with Kobo Plus

  • DSDM® - Agile Project Management - a (still) unknown alternative full of advantages

    An introduction to the AgilePM® method, which combines the best of classical project management and agile product development

    by Robert M. Richards ...
    Everyone is talking about agility and praising it as THE approach for successful project management. However, many approaches offer hardly any methods for external steering, budgeting, reporting, controlling. Many only cover the development process and leave it to the users to add further parts as needed. This repeatedly leads to the desire for hybrid project management, which combines agile ... Read more

    $26.99 USD or Free with Kobo Plus

  • ITSM A Complete Guide - 2021 Edition

    by Gerardus Blokdyk ...
    Do project managers participating in the project know the projects true status first hand?Do reports take into consideration any aspect of service provision by external suppliers?Does the tool facilitate the recording of or linking to technical aspects of the services?Does your organization have a Chief Digital Officer or someone serving in that capacity?How did you secure the funding and ... Read more

    $55.99 USD or Free with Kobo Plus

  • BPM Process Analysis A Complete Guide - 2021 Edition

    by Gerardus Blokdyk ...
    Are existing services truly ready to be used for integration with back-end systems?Are the business rules in alignment with the objectives of your organization?Do you have the metrics about how long each activity is taking?How do you relate with business units that can facilitate change?How does business mashups differ from enterprise portals?How will work progress and be synchronized between ... Read more

    $55.99 USD or Free with Kobo Plus

  • Cloud Center Of Excellence A Complete Guide - 2021 Edition

    by Gerardus Blokdyk ...
    This Cloud Center Of Excellence Guide is unlike books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Cloud Center Of Excellence challenges you're facing and generate better solutions to solve those problems.Ask ... Read more

    $55.99 USD or Free with Kobo Plus