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Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

by Steve Curtin ...

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be ... Read more

$6.99 USD

Also available as: Audiobook

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be
... Read more

Also available as: Audiobook
The Revelation Conversation

Inspire Greater Employee Engagement by Connecting to Purpose

by Steve Curtin ...

Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily ... Read more

$15.89 USD

Also available as: Audiobook

Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily
... Read more

Also available as: Audiobook
Audiobook

Audiobook

The Revelation Conversation

Inspire Greater Employee Engagement by Connecting to Purpose

by Steve Curtin ...

Narrated by Sean Pratt ...

Unabridged

4 hours 37 min

Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Leaders and managers-especially those with customer-facing employees-want engaged, positive employees who are filled with purpose. The problem is they falsely assume that simply regurgitating the corporate mission statement at ... Read more

$15.99 USD or Free with Kobo Plus

Also available as: eBooks

Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Leaders and managers-especially those with customer-facing employees-want engaged, positive employees who are filled with purpose. The problem is they falsely assume that simply regurgitating the corporate mission statement at
... Read more

Also available as: eBooks
The Revelation Conversation

Inspire Greater Employee Engagement by Connecting to Purpose

by Steve Curtin ...

Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily ... Read more

$14.39 USD or Free with Kobo Plus

Also available as: Audiobook

Discover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily
... Read more

Also available as: Audiobook
Audiobook

Audiobook

Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

by Steve Curtin ...

Narrated by Sean Pratt ...

Unabridged

6 hours 29 min

When asked what their work entails, most employees list the duties or tasks associated with their job roles. Very few refer to the true essence of their job, their highest priority at work: to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a ... Read more

Was $27.99 USD Now $20.99 USD or Free with Kobo Plus

Also available as: eBook

When asked what their work entails, most employees list the duties or tasks associated with their job roles. Very few refer to the true essence of their job, their highest priority at work: to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a
... Read more

Also available as: eBook

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

by Carmine Gallo ...

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... Read more

$19.49 USD

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of
... Read more
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

by Joseph A. Michelli ...

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the ... Read more

$28.09 USD

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the
... Read more
Take Their Breath Away

How Imaginative Service Creates Devoted Customers

by Chip R. Bell, John R. Patterson ...

Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV ... Read more

$16.99 USD

Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV
... Read more
Marketing Services

Competing Through Quality

by Leonard L. Berry ...

Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that ... Read more

$12.99 USD

Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that
... Read more
Business-to-Business Marketing

A step-by-step guide

by Mark Eardley ...

The way businesses buy from one another has changed profoundly in recent years. Markets have evolved, disruptive technologies have sprung up and buyers’ expectations have changed. But despite this, the fundamentals of business-to-business marketing have remained constant: today’s corporate decision-makers still need to know who you are, what you do and why you matter to them. In Business-to ... Read more

$9.09 USD

The way businesses buy from one another has changed profoundly in recent years. Markets have evolved, disruptive technologies have sprung up and buyers’ expectations have changed. But despite this, the fundamentals of business-to-business marketing have remained constant: today’s corporate decision-makers still need to know who you are, what you do and why you matter to them. In Business-to
... Read more
A Crowdfunder's Strategy Guide

Build a Better Business by Building Community

by Jamey Stegmaier ...

More Than MoneyJamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $3.2 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs to grow their businesses by building community ... Read more

$17.99 USD

Also available as: Audiobook

More Than MoneyJamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $3.2 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs to grow their businesses by building community
... Read more

Also available as: Audiobook
Cracking the Code to Life Insurance Sales for the Multi Line Agent

10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance

by Ray Vendetti ...

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book!" Well, now I have. The skills, concepts ... Read more

$2.99 USD

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book!" Well, now I have. The skills, concepts
... Read more

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Delight Your Customers

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Delight Your Customers

People who read these also enjoyed

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Take Their Breath Away

Marketing Services

Business-to-Business Marketing

A Crowdfunder's Strategy Guide

Cracking the Code to Life Insurance Sales for the Multi Line Agent

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