Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


Showing 1 - 12 of 12 results for “stephen kwan”
Skip side bar filters

  • Serviceology for Smart Service System

    Selected papers of the 3rd International Conference of Serviceology

    Edited by Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka ...
    Series series Springer Nature Proceedings excluding Computer Science
    Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 ... Read more

    $188.09 USD

  • Global Perspectives on Service Science: Japan

    Edited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani ...
    Series series Business and Management (R0)
    This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. ... Read more

    $89.09 USD

People who read these also enjoyed

  • Beginning Power BI with Excel 2013

    Self-Service Business Intelligence Using Power Pivot, Power View, Power Query, and Power Map

    by Dan Clark ...
    Series series Professional and Applied Computing (R0)
    Understanding your company’s data has never been easier than with Microsoft’s new Power BI package for Excel 2013. Consisting of four powerful tools—Power Pivot, Power View, Power Query and Power Maps—Power BI makes self-service business intelligence a reality for a wide range of users, bridging the traditional gap between Excel users, business analysts and IT experts and making it easier for ... Read more

    $35.99 USD

  • PMP® Examination Practice Questions

    400 Practice Questions and Answers to help you Pass

    by Sean Whitaker ...
    Series series Business and Management (R0)
    Study for the Project Management Professional (PMP®) Examination with this essential aid in your study program. It contains over 400 realistic multiple choice practice questions, answers, and explanations. PMP® Examination Practice Questions is organized into two useful parts. The first comprises all the questions, organized in chapters by topic, allowing you to simulate the actual test. The ... Read more

    $23.79 USD

  • Advanced AutoCAD® 2016 Exercise Workbook

    by Cheryl R. Shrock, Steve Heather ...
    This is the right book for users who liked the author’s “Beginning AutoCAD” workbook and want to learn more about AutoCAD’s features, including Xref, Attributes, and 3D solids. This clear, no nonsense, easy-to-follow text is totally updated for AutoCAD 2016 and 2016 LT, and it offers several new and improved features. All exercises are easy to print on standard 8 ½" x 11" paper. For use with the ... Read more

    $50.39 USD

  • Design Thinking Research

    Building Innovators

    Edited by Hasso Plattner, Christoph Meinel, Larry Leifer ...
    Series series Business and Management (R0)
    Design thinking as a user-centric innovation method has become more and more widespread during the past years. An increasing number of people and institutions have experienced its innovative power. While at the same time the demand has grown for a deep, evidence-based understanding of the way design thinking functions. This challenge is addressed by the Design Thinking Research Program between ... Read more

    $143.09 USD

  • Pro SharePoint 2013 Administration

    by Robert Garrett ...
    Series series Professional and Applied Computing (R0)
    Pro SharePoint 2013 Administration is a practical guide to SharePoint 2013 for intermediate to advanced SharePoint administrators and power users, covering the out-of-the-box feature set and capabilities of Microsoft's collaboration and business productivity platform.SharePoint 2013 is an incredibly complex product, with many moving parts, new features, best practices, and "gotchas." Author Rob ... Read more

    $44.99 USD

  • Auditing and GRC Automation in SAP

    by Maxim Chuprunov ...
    Series series Computer Science (R0)
    Over the last few years, financial statement scandals, cases of fraud and corruption, data protection violations, and other legal violations have led to numerous liability cases, damages claims, and losses of reputation. As a reaction to these developments, several regulations have been issued: Corporate Governance, the Sarbanes-Oxley Act, IFRS, Basel II and III, Solvency II and BilMoG, to name ... Read more

    $170.09 USD

  • Serviceology for Designing the Future

    Selected and Edited Papers of the 2nd International Conference on Serviceology

    Edited by Takashi Maeno, Yuriko Sawatani, Tatsunori Hara ...
    Series series Springer Nature Proceedings excluding Computer Science
    This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, ... Read more

    $143.09 USD

  • Design Thinking Research

    Building Innovation Eco-Systems

    Edited by Larry Leifer, Hasso Plattner, Christoph Meinel ...
    Series series Business and Management (R0)
    This book summarizes the results of Design Thinking Research carried out at Stanford University in Palo Alto, California, USA, and Hasso Plattner Institute in Potsdam, Germany.The authors offer readers a closer look at Design Thinking with its processes of innovations and methods. The contents of the articles range from how to design ideas, methods, and technologies via creativity experiments and ... Read more

    $170.09 USD

  • Scientific Knowledge Communication in Museums

    by Alberto Rovetta, Edoardo Rovida ...
    Series series Education (R0)
    This book explains the general principles of scientific and technical communication in the context of modern museums. It also examines, with the aid of informative case studies, the different means by which knowledge can be transmitted, including posters, objects, explanatory guidance, documentation, and catalogues. Highlighting the ever more important role of multimedia and virtual reality ... Read more

    $89.09 USD

  • Investing in Information

    The Information Management Body of Knowledge

    by Andy Bytheway ...
    Series series Computer Science (R0)
    This book gathers together, in a new way, established and contemporary thinking about how to get the best out of information technology and information systems investments. Working managers who are beset by the complexities of information management in the age of Big Data and the Social Web, and students who are trying to make sense of information management in a chaotic world that is more and ... Read more

    $49.49 USD