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  • A New Approach to Resilient Hospitality Management

    Lessons and Insights from Kyoto, Japan

    Series series Business and Management (R0)
    This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach ... Read more

    $107.09 USD

  • The Future of Service Post-COVID-19 Pandemic, Volume 2

    Transformation of Services Marketing

    Edited by Jungwoo Lee, Spring H. Han ...
    Series series Business and Management (R0)
    This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service ... Read more

    $89.09 USD

  • The Future of Service Post-COVID-19 Pandemic, Volume 1

    Rapid Adoption of Digital Service Technology

    Edited by Jungwoo Lee, Spring H. Han ...
    Series series The ICT and Evolution of Work
    This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource ... Read more

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  • Proceedings of the 2022 6th International Seminar on Education, Management and Social Sciences (ISEMSS 2022)

    Series series Springer Nature Proceedings excluding Computer Science
    This is an open access book. The aim of 2022 6th International Seminar on Education, Management and Social Sciences (ISEMSS 2022) is to bring together innovative academics and industrial experts in the field of Education, Management and Social Sciences to a common forum. The primary goal of the conference is to promote research and developmental activities in Education, Management and Social ... Read more

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  • Marketing Ethics & Society

    Edited by Lynne Eagle, Stephan Dahl ...
    Marketing, while essential to organisational success, is arguably one of the most controversial aspects of business management. Criticisms of marketing’s impact range from fostering materialism and unsustainable consumption patterns through to the use of deception, stifling of innovation and lowering of quality, to name but a few. Taking a holistic and international perspective, this book ... Read more

    $94.49 USD

  • Social Presencing Theater

    The Art of Making a True Move

    Social Presencing Theater: The Art of Making a True Move is a journey into the origins, principles, and practices of an innovative social art form co-created by Arawana Hayashi and colleagues at the Presencing Institute. This embodiment practice deepens reflection and supports individual, team, organizational, and social transformation. This highly accessible book offers an introduction to ... Read more

    $14.99 USD

  • Japanese Samurai Code

    Classic Strategies for Success

    This fascinating Japanese culture and business guide explains how bushido samurai culture has influenced modern Japanese behavior and business practices.Bushido, the ethical system of Japan's famous samurai class, which ruled the country from 1192 until 1868, eventually came to encompass every aspect of the lives of the people-their philosophical and spiritual beliefs, their etiquette, their ... Read more

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  • Leadership and Governance in Primary Healthcare

    An Exemplar for Practice in Resource Limited Settings

    Good leadership and governance at all levels of the healthcare system is necessary for better performance of the system and health outcomes. Lack of good leadership and governance practices can lead to misuse of health system inputs such as human resources, health commodities and financial resources hence lowering the quality of services delivered. Thus, this guide was developed through ... Read more

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  • Japan: A Guide to Traditions, Customs and Etiquette

    Kata as the Key to Understanding the Japanese

    "A unique look at a unique culture. If you're trying to figure the Japanese out, this book provides another important piece of the puzzle."—Terrie Lloyd, Founder & Publisher, Jap@n Inc.; CEO LINC Media, TokyoIn Japan: A Guide to Traditions, Customs and Etiquette veteran Japanologist Boye Lafayette De Mente unlocks the mysteries of "Kata"—the cultural forms that shape and define Japanese etiquette, ... Read more

    $10.69 USD

  • Inclusive Businesses in Developing Economies

    Converging People, Profit, and Corporate Citizenship

    Edited by Rajagopal, Ramesh Behl ...
    Series series Social Sciences (R0)
    This book analyzes the emerging concepts and theories of inclusiveness in business by explaining corporate social responsibility, social learning, and value co-creation, as critical elements to the success of firms. The authors explore the causes and effects and challenges associated with the management of inclusive businesses.Divided in to six sections, this edited work includes twenty one ... Read more

    $170.99 USD

  • Shakti Leadership

    Embracing Feminine and Masculine Power in Business

    Unlocking the Source for True LeadershipToo many people, men and women alike, have bought into a notion of leadership that exclusively emphasizes traditionally “masculine” qualities: hierarchical, militaristic, win-at-all-costs. The result has been corruption, environmental degradation, social breakdown, stress, depression, and a host of other serious problems. Nilima Bhat and Raj Sisodia show us ... Read more

    $14.39 USD