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  • Customer Knowledge Management

    Leveraging Soft Skills to Improve Customer Focus

    by Soumit Sain, Silvio Wilde ...
    Series series Business and Management (R0)
    Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with ... Read more

    $49.49 USD