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Includes eBooks

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Audiobook

CX Masterbytes

A Leader's Handbook

by Sheena Joseph ...

Narrated by Ishita Sinha ...

Unabridged

3 hours 40 min

CX MasterBytes is not just a book; it’s a testament to the power of shared knowledge and collective growth in customer experience. It is intended to serve as a foundational resource for CX enthusiasts and budding professionals alike, regardless of your role — whether you’re a business leader, a marketing guru, a tech wizard, or a finance whiz across any other industry or role whether a fresher, ... Read more

$6.00 USD or Free with Kobo Plus

Also available as: eBook

CX MasterBytes is not just a book; it’s a testament to the power of shared knowledge and collective growth in customer experience. It is intended to serve as a foundational resource for CX enthusiasts and budding professionals alike, regardless of your role — whether you’re a business leader, a marketing guru, a tech wizard, or a finance whiz across any other industry or role whether a fresher,
... Read more

Also available as: eBook
Audiobook

Audiobook

CX Masterbytes

A Leader's Handbook

by Sheena Joseph ...

Narrated by Ishita Sinha ...

Unabridged

3 hours 40 min

CX MasterBytes is not just a book; it’s a testament to the power of shared knowledge and collective growth in customer experience. It is intended to serve as a foundational resource for CX enthusiasts and budding professionals alike, regardless of your role — whether you’re a business leader, a marketing guru, a tech wizard, or a finance whiz across any other industry or role whether a fresher, ... Read more

$3.99 USD or Free with Kobo Plus

Also available as: eBook

CX MasterBytes is not just a book; it’s a testament to the power of shared knowledge and collective growth in customer experience. It is intended to serve as a foundational resource for CX enthusiasts and budding professionals alike, regardless of your role — whether you’re a business leader, a marketing guru, a tech wizard, or a finance whiz across any other industry or role whether a fresher,
... Read more

Also available as: eBook
CX MasterBytes

A Leader’s Handbook

by Sheena Joseph ...

How do you build the foundations of Customer Experience in your organization?How do you craft genuine, authentic customer experiences with today's people, processes, and technology?Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to ... Read more

$2.99 USD

Also available as: Audiobooks

How do you build the foundations of Customer Experience in your organization?How do you craft genuine, authentic customer experiences with today's people, processes, and technology?Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to
... Read more

Also available as: Audiobooks
Rhymes of Corporate Crimes

50 Verses from the Corner Office

by Sheena Joseph ...

"The book dares to weave boardroom prep, power struggles, and corporate chaos into poetry —In a world where contracts are inked with ambition and broken with a whisper, where balance sheets hide more than they reveal, and where the corner office is both a throne and a battlefield, this collection of poems gives voice to the silent struggles behind the suits.Through sharp verses and bold ... Read more

$2.00 USD or Free with Kobo Plus

"The book dares to weave boardroom prep, power struggles, and corporate chaos into poetry —In a world where contracts are inked with ambition and broken with a whisper, where balance sheets hide more than they reveal, and where the corner office is both a throne and a battlefield, this collection of poems gives voice to the silent struggles behind the suits.Through sharp verses and bold
... Read more
Audiobook

Audiobook

CX MasterBytes

A Leader’s Handbook

by Sheena Joseph ...

Narrated by Ruby ...

Unabridged

3 hours 23 min

How do you build the foundations of Customer Experience in your organization?How do you craft genuine, authentic customer experiences with today's people, processes, and technology?Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to ... Read more

$4.99 USD or Free with Kobo Plus

Also available as: eBook

How do you build the foundations of Customer Experience in your organization?How do you craft genuine, authentic customer experiences with today's people, processes, and technology?Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to
... Read more

Also available as: eBook
AI and the Music Industry

Transforming Production, Platforms, and Practice

Edited by Richard Boateng, Sheena Lovia Boateng, Joseph Budu ...

In recent years, the profound impact of artificial intelligence (AI) on fostering new forms of entrepreneurship has become increasingly evident. Entrepreneurs worldwide are harnessing the capabilities of AI to develop innovative solutions and create businesses that address pressing challenges.Despite the growing recognition of AI’s potential, there exists a crucial need to deepen understanding and ... Read more

$69.99 USD

In recent years, the profound impact of artificial intelligence (AI) on fostering new forms of entrepreneurship has become increasingly evident. Entrepreneurs worldwide are harnessing the capabilities of AI to develop innovative solutions and create businesses that address pressing challenges.Despite the growing recognition of AI’s potential, there exists a crucial need to deepen understanding and
... Read more

Lean Manufacturing Essentials: Hands-on help for small manufacturers and smart technical people

No Nonsence Manuals, #1

by Mark Lynch ...

Series Book 1 - No Nonsence Manuals
This great guide has been developed specifically for small manufacturing businesses that need a simple, flexible way of implementing Lean Manufacturing ideas relevant to them. The subject is explained clearly and plainly with minimal jargon. Practical application is fundamental.The focus is very much on straightforward implementation in the workplace, so you can quickly obtain benefits in costs, ... Read more

$9.99 USD or Free with Kobo Plus

This great guide has been developed specifically for small manufacturing businesses that need a simple, flexible way of implementing Lean Manufacturing ideas relevant to them. The subject is explained clearly and plainly with minimal jargon. Practical application is fundamental.The focus is very much on straightforward implementation in the workplace, so you can quickly obtain benefits in costs,
... Read more
Management Decision-Making, Big Data and Analytics

by Simone Gressel, David Pauleen, Nazim Taskin ...

Accessible and concise, this exciting new textbook examines data analytics from a managerial and organizational perspective and looks at how they can help managers become more effective decision-makers.The book successfully combines theory with practical application, featuring case studies, examples and a ‘critical incidents’ feature that make these topics engaging and relevant for students of ... Read more

$78.29 USD

Accessible and concise, this exciting new textbook examines data analytics from a managerial and organizational perspective and looks at how they can help managers become more effective decision-makers.The book successfully combines theory with practical application, featuring case studies, examples and a ‘critical incidents’ feature that make these topics engaging and relevant for students of
... Read more
Improving Maintenance and Reliability Through Cultural Change

by Stephen J. Thomas ...

This unique and innovative book explains how to improve your maintenance and reliability performance at the plant level by changing the organizations culture. It is specifically intended for middle managers in the manufacturing and process industries. This book demystifies the concept of organizational culture and links it with the eight elements of change: leadership, work process, structure, ... Read more

$61.19 USD

This unique and innovative book explains how to improve your maintenance and reliability performance at the plant level by changing the organizations culture. It is specifically intended for middle managers in the manufacturing and process industries. This book demystifies the concept of organizational culture and links it with the eight elements of change: leadership, work process, structure,
... Read more
Teaching and Learning in the Age of Generative AI

Evidence-Based Approaches to Pedagogy, Ethics, and Beyond

Edited by Joseph Rene Corbeil, Maria Elena Corbeil ...

Winner of the 2025 Systems Thinking & Change Division Outstanding Book Award from the Association for Educational Communications and Technology!Teaching and Learning in the Age of Generative AI explores how educators can effectively harness the potential of artificial intelligence technologies while skillfully navigating its pedagogical, technical, ethical, institutional, and societal implications ... Read more

$64.99 USD

Winner of the 2025 Systems Thinking & Change Division Outstanding Book Award from the Association for Educational Communications and Technology!Teaching and Learning in the Age of Generative AI explores how educators can effectively harness the potential of artificial intelligence technologies while skillfully navigating its pedagogical, technical, ethical, institutional, and societal implications
... Read more
ChatGPT Strategies for B2B Transformation

Harness generative AI's power, adapt your sales & marketing, and launch end-to-end transformation across the enterprise

by Jason Hoover ...

This book explores the transformative capabilities of generative AI tools like ChatGPT and how small and medium-sized businesses (SMBs) can effectively harness them to reinvent their sales & marketing machine and launch transformation across the enterprise. It is geared towards B2B (business-to-business) business leaders who want to understand ChatGPT's true disruptive potential for their ... Read more

$8.69 USD or Free with Kobo Plus

This book explores the transformative capabilities of generative AI tools like ChatGPT and how small and medium-sized businesses (SMBs) can effectively harness them to reinvent their sales & marketing machine and launch transformation across the enterprise. It is geared towards B2B (business-to-business) business leaders who want to understand ChatGPT's true disruptive potential for their
... Read more
Artificial Intelligence in Customer Service

The Next Frontier for Personalized Engagement

Edited by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika ...

Series series Intelligent Technologies and Robotics (R0)
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in ... Read more

$179.09 USD

This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in
... Read more

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“sheena joseph”

CX Masterbytes

CX Masterbytes

CX MasterBytes

Rhymes of Corporate Crimes

CX MasterBytes

AI and the Music Industry

People who read these also enjoyed

Lean Manufacturing Essentials: Hands-on help for small manufacturers and smart technical people

Management Decision-Making, Big Data and Analytics

Improving Maintenance and Reliability Through Cultural Change

Teaching and Learning in the Age of Generative AI

ChatGPT Strategies for B2B Transformation

Artificial Intelligence in Customer Service

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