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Create Distinction

What to Do When "Great" Isn't Good Enough to Grow Your Business

by Scott McKain ...

Have you taken your business from good to great, only to find that “great” still isn’t cutting it? Are you making all the right moves in your career and still not receiving the recognition you have earned? Why do companies like Apple get all the attention, when you have difficulty getting anyone to focus on your efforts? In our homogenized world, companies in every sector—from big-box retail to ... Read more

$8.69 USD or Free with Kobo Plus

Have you taken your business from good to great, only to find that “great” still isn’t cutting it? Are you making all the right moves in your career and still not receiving the recognition you have earned? Why do companies like Apple get all the attention, when you have difficulty getting anyone to focus on your efforts? In our homogenized world, companies in every sector—from big-box retail to
... Read more
Beyond Distinction

How Leaders Transcend the Turbulence of an AI-Transformed World

by Scott McKain ...

Sustainably transform your company into a long-term authority in its industryIn Beyond Distinction: How Leaders Create Organizations That Transcend the Turbulent AI-Driven Marketplace, leadership expert Scott McKain delivers an exciting and practical discussion of how organizations and leaders can move past short-term differentiation from competitors and realize sustainable transformation in a ... Read more

$17.00 USD

Sustainably transform your company into a long-term authority in its industryIn Beyond Distinction: How Leaders Create Organizations That Transcend the Turbulent AI-Driven Marketplace, leadership expert Scott McKain delivers an exciting and practical discussion of how organizations and leaders can move past short-term differentiation from competitors and realize sustainable transformation in a
... Read more
The Primary Problem

The Reason Your Business Underperforms Despite Your Best Efforts

by Scott McKain ...

The Primary Problem: The Reason Your Business Underperforms Despite Your Best EffortsDiscover the Single Biggest Obstacle to Extraordinary Growth and the Four Steps to Overcome ItSeveral years ago, author Scott McKain heard a highly impactful and inspiring story. You may have already discovered it. Ben Hunt-Davis, a member of the rowing team that won Gold in the 2020 Sydney Olympic Games, has ... Read more

$6.99 USD

The Primary Problem: The Reason Your Business Underperforms Despite Your Best EffortsDiscover the Single Biggest Obstacle to Extraordinary Growth and the Four Steps to Overcome ItSeveral years ago, author Scott McKain heard a highly impactful and inspiring story. You may have already discovered it. Ben Hunt-Davis, a member of the rowing team that won Gold in the 2020 Sydney Olympic Games, has
... Read more
The Ultimate Customer Experience

5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work

by Scott McKain ...

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today’s changing workplace.When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?I’ve received great service from companies that I know didn’t give a damn about my business. You have, too, I’ll wager. ... Read more

$13.99 USD

In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today’s changing workplace.When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?I’ve received great service from companies that I know didn’t give a damn about my business. You have, too, I’ll wager.
... Read more
Leading the Customer Experience

How to Chart a Course and Deliver Outstanding Results

by Brad Cleveland ...

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PRMany organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.The mandate to ... Read more

$41.99 USD

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PRMany organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.The mandate to
... Read more
ICONIC

How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction

by Scott McKain ...

**Named by Forbes Inc. as one of the Top Ten business books of 2018.Scott McKain, award-winning speaker and author, explains how to move beyond being distinctive and to take your brand and business to the next level, to become iconic by knowing your customer and audience and providing the Ultimate Customer Experience every time.**What if merely “standing out” from your competition isn’t enough to ... Read more

$9.99 USD

**Named by Forbes Inc. as one of the Top Ten business books of 2018.Scott McKain, award-winning speaker and author, explains how to move beyond being distinctive and to take your brand and business to the next level, to become iconic by knowing your customer and audience and providing the Ultimate Customer Experience every time.**What if merely “standing out” from your competition isn’t enough to
... Read more
Sales Success

Motivation From Today's Top Sales Coaches

by Mark Bowser, Zig Ziglar, Tom Hopkins, Scott McKain ...

Can a book actually help you close more sales? Yes it can! Sales Success is the book that shapes sales careers. With this sales fable, listeners will learn sales strategies used and recommended by members of the sales Hall of Fame, including Zig Ziglar, Tom Hopkins, and Scott McKain. Discover why sales success happens for the earnest student … and why it doesn’t for the rest.Come along with master ... Read more

$8.69 USD

Also available as: Audiobook

Can a book actually help you close more sales? Yes it can! Sales Success is the book that shapes sales careers. With this sales fable, listeners will learn sales strategies used and recommended by members of the sales Hall of Fame, including Zig Ziglar, Tom Hopkins, and Scott McKain. Discover why sales success happens for the earnest student … and why it doesn’t for the rest.Come along with master
... Read more

Also available as: Audiobook
7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

by Scott McKain ...

Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever ReadNo matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.Bestselling ... Read more

$17.29 USD

Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever ReadNo matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.Bestselling
... Read more
Audiobook

Sales Success

Motivation From Today's Top Sales Coaches

by Mark Bowser, Zig Ziglar, Tom Hopkins, Scott McKain ...

Narrated by Liv Montgomery ...

Unabridged

4 hours 58 min

Can a book actually help you close more sales? Yes it can! Sales Success is the book that shapes sales careers. With this sales fable, listeners will learn sales strategies used and recommended by members of the sales Hall of Fame, including Zig Ziglar, Tom Hopkins, and Scott McKain. Discover why sales success happens for the earnest student … and why it doesn’t for the rest.Come along with master ... Read more

$14.95 USD or Free with Kobo Plus

Also available as: eBook

Can a book actually help you close more sales? Yes it can! Sales Success is the book that shapes sales careers. With this sales fable, listeners will learn sales strategies used and recommended by members of the sales Hall of Fame, including Zig Ziglar, Tom Hopkins, and Scott McKain. Discover why sales success happens for the earnest student … and why it doesn’t for the rest.Come along with master
... Read more

Also available as: eBook
Audiobook

7 Tenets of Taxi Terry

How Every Employee Can Create and Deliver the Ultimate Customer Experience

by Scott McKain ...

Unabridged

6 hours 19 min

Defeat your company's greatest enemy: employee disengagement7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and ... Read more

$19.99 USD

Defeat your company's greatest enemy: employee disengagement7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and
... Read more
Audiobook

ICONIC

How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction

by Scott McKain ...

Narrated by Scott McKain ...

Unabridged

5 hours 14 min

Scott McKain, award-winning speaker and author, explains how to move beyond being distinctive and to take your brand and business to the next level, to become iconic by knowing your customer and audience and providing the Ultimate Customer Experience every time.What if merely “standing out” from your competition isn’t enough to take your brand and business to the highest level? How do you become ... Read more

$19.99 USD

Scott McKain, award-winning speaker and author, explains how to move beyond being distinctive and to take your brand and business to the next level, to become iconic by knowing your customer and audience and providing the Ultimate Customer Experience every time.What if merely “standing out” from your competition isn’t enough to take your brand and business to the highest level? How do you become
... Read more
Audiobook

Beautiful Mess

The Story of Diamond Rio

by Diamond Rio ...

Narrated by Scott McKain, Marty Roe, Dan Truman, Jimmy Olander, Brian Prout, Gene Johnson, Dana Williams ...

Unabridged

6 hours 7 min

Can a band comprised of six very talented but very different musicians make a difference with their music?What made it possible for Diamond Rio to weather the storms inherent in the fickle world of fame and fortune and go more than two decades without a single lineup change? Any reader in search of transparency and a behind-the-scenes look into the life of the band as a unit as well as the ... Read more

$23.99 USD

Also available as: eBook

Can a band comprised of six very talented but very different musicians make a difference with their music?What made it possible for Diamond Rio to weather the storms inherent in the fickle world of fame and fortune and go more than two decades without a single lineup change? Any reader in search of transparency and a behind-the-scenes look into the life of the band as a unit as well as the
... Read more

Also available as: eBook

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“scott mckain”

Create Distinction

Beyond Distinction

The Primary Problem

The Ultimate Customer Experience

Leading the Customer Experience

ICONIC

Sales Success

7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

Sales Success

7 Tenets of Taxi Terry

ICONIC

Beautiful Mess

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Available:

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“scott mckain”

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