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Includes eBooks

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No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Includes eBooks

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Includes 30 hours of listening time

No commitment, cancel anytime at kobo.com/account/subscriptions
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Complaint Management Excellence

Creating Customer Loyalty through Service Recovery

by Sarah Cook ...

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for ... Read more

$46.79 USD

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for
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Customer Care Excellence

How to Create an Effective Customer Focus

by Sarah Cook ...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, ... Read more

$41.39 USD

Also available as: Audiobook

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear,
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Also available as: Audiobook
Held up from Love: Book 1

Held up from Love

by Sarah Cooke ...

Series Book 1 - Held up from Love
James (24) has been an athlete for as long as he can remember. Ever since he joined the track team in junior high, he's been the team captain of every troupe he joins. And when he gets a scholarship to Chapel Hill and an invitation for the Olympic qualifiers, he assumes that his dreams of winning a gold medal are set in stone. But an accident threatens to take away his dreams forever.On a late ... Read more

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James (24) has been an athlete for as long as he can remember. Ever since he joined the track team in junior high, he's been the team captain of every troupe he joins. And when he gets a scholarship to Chapel Hill and an invitation for the Olympic qualifiers, he assumes that his dreams of winning a gold medal are set in stone. But an accident threatens to take away his dreams forever.On a late
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Audiobook

Audiobook

Customer Care Excellence

How to Create an Effective Customer Focus

by Sarah Cook ...

Narrated by Karen Cass ...

Unabridged

10 hours 56 min

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet—and even to exceed—these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, ... Read more

$42.99 USD

Also available as: eBook

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet—and even to exceed—these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear,
... Read more

Also available as: eBook
Rights and Community: The Politics of Belonging in Post-Independence Zimbabwe

by Sarah Cook ...

More than four decades after independence, Zimbabwe remains at a critical juncture. This book offers a timely and incisive analysis of the country's evolving political and social landscape, examining how questions of national identity, citizenship rights, and social inclusion continue to shape everyday life. In 2026—over 46 years since liberation—the promises of independence are neither fully ... Read more

$1.99 USD or Free with Kobo Plus

More than four decades after independence, Zimbabwe remains at a critical juncture. This book offers a timely and incisive analysis of the country's evolving political and social landscape, examining how questions of national identity, citizenship rights, and social inclusion continue to shape everyday life. In 2026—over 46 years since liberation—the promises of independence are neither fully
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The Battle for China's Spirit

Religious Revival, Repression, and Resistance under Xi Jinping

by Sarah Cook ...

The Battle for China’s Spirit is the first comprehensive analysis of its kind, focusing on seven major religious groups in China that together account for over 350 million believers: Chinese Buddhism, Taoism, Catholicism, Protestantism, Islam, Tibetan Buddhism, and Falun Gong. The study examines the evolution of the Communist Party’s policies of religious control, how they are applied differently ... Read more

$45.39 USD

The Battle for China’s Spirit is the first comprehensive analysis of its kind, focusing on seven major religious groups in China that together account for over 350 million believers: Chinese Buddhism, Taoism, Catholicism, Protestantism, Islam, Tibetan Buddhism, and Falun Gong. The study examines the evolution of the Communist Party’s policies of religious control, how they are applied differently
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Essential Time Management and Organisation

A Pocket Guide

by Sarah Cook ...

Essential Time Management and Organisation will help you transform the way you work and regain control of your working day. This clear and concise guide offers tried and tested techniques for organising your time and achieving your goals. ... Read more

$12.79 USD or Free with Kobo Plus

Essential Time Management and Organisation will help you transform the way you work and regain control of your working day. This clear and concise guide offers tried and tested techniques for organising your time and achieving your goals.
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Effective Career Development

Advice for establishing an enjoyable career

by Sarah Cook ...

Career development is no longer a case of climbing the corporate ladderThe world of work has changed dramatically in the last decade and so has our expectations. Changing jobs, roles, locations, sectors, and careers is becoming the new normal. Furthermore, the shift to remote working due to the COVID-19 pandemic has dramatically altered the working world and for many, has led to reflection and a ... Read more

$18.09 USD or Free with Kobo Plus

Also available as: Audiobook

Career development is no longer a case of climbing the corporate ladderThe world of work has changed dramatically in the last decade and so has our expectations. Changing jobs, roles, locations, sectors, and careers is becoming the new normal. Furthermore, the shift to remote working due to the COVID-19 pandemic has dramatically altered the working world and for many, has led to reflection and a
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Also available as: Audiobook
The Effective Manager

Management skills for high performance

by Sarah Cook ...

This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential. ... Read more

$20.49 USD or Free with Kobo Plus

This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.
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Leading for Success

Unleash your leadership potential to achieve extraordinary results

by Sarah Cook ...

Leading for Success is intended to provide IT managers with practical advice and tips on how to become an effective leader. Whatever the environment in which you work, providing effective leadership fosters a climate where team members want to give of their best and where organisational goals are more likely to be reached. Furthermore, there is a strong focus on leadership and the creation of ... Read more

$20.49 USD or Free with Kobo Plus

Leading for Success is intended to provide IT managers with practical advice and tips on how to become an effective leader. Whatever the environment in which you work, providing effective leadership fosters a climate where team members want to give of their best and where organisational goals are more likely to be reached. Furthermore, there is a strong focus on leadership and the creation of
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Building a High Performance Team

Proven techniques for effective team working

by Sarah Cook ...

This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential. ... Read more

$20.49 USD or Free with Kobo Plus

This book will help you to create a strong team. It is designed to assist you in understanding the characteristics of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential.
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The Essential Guide to Employee Engagement

Better Business Performance through Staff Satisfaction

by Sarah Cook ...

The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happen. The author draws ... Read more

$41.39 USD

The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happen. The author draws
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Held up from Love

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Complaint Management Excellence

Customer Care Excellence

Held up from Love: Book 1

Customer Care Excellence

Rights and Community: The Politics of Belonging in Post-Independence Zimbabwe

The Battle for China's Spirit

Essential Time Management and Organisation

Effective Career Development

The Effective Manager

Leading for Success

Building a High Performance Team

The Essential Guide to Employee Engagement

eReaders

Apps

Accessories

Shopping Cart

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Your Shopping Cart is empty

Available:

1 audiobook monthly

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Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Held up from Love

Perspectives on Crime and Justice

Corwin Mathematics Series

Miraculous Chibi

Dawn of Steam

Social Sciences (R0)

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Curriculum and Pedagogy

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