Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


“sally dyson”

Showing 1 - 12 of 12 results for “sally dyson”
Skip side bar filters

  • Redefining Matter Management

    A Best Practice Guide to Improving Processes and Profitability

    by Peter Bennett, Barbara J Boake, Toby Brown, Wendy Chang, Anthony Davis, Sally Dyson, Chad Ergun, Rick A Kathuria, Aileen Leventon, Catherine Alman MacDonagh, JD, Scott Rechtschaffen, Peter Lane Secor ...
    Time - as they say - is money. It is not an uncommon fact that lawyers today spend unnecessary amounts of time seeking out information, and therefore unnecessary amounts of money. In well-established fields, change is often slow; perhaps none more so than in the legal world. Though progress is being made, uptake has been rather slow, much to the dismay of those in the information management ... Read more

    $215.99 USD

  • Innovations in Client Experience

    by Ken Grady, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor, Judith McKay, Helen Hamilton-Shaw ...
    Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client ... Read more

    $287.99 USD

  • The Client Experience

    How to Optimize Client Service and Deliver Value

    by Sally Dyson, Will Taylor, Yolanda Cartusciello, Andrew Hedley, David H Freeman, Kim Carr, Douglas McPherson, James Matthews, Scott Rechtschaffen, Helen Hamilton-Shaw, Paul A Williams ...
    We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, institutional, and private clients alike. For their business plans to be connected to reality, partners and ... Read more

    $215.99 USD

  • Business Development for a New Legal Ecosystem

    by Michelle Murray, Sally Dyson, Debbie Epstein Henry, Pam Loch, Nika Kabiri, Merry Neitlich, Yolanda Cartusciello, Natasha Innocenti, Ian White, Rachel Khiara, Wayne Hassay, Catherine Alman MacDonagh, JD ...
    Pandemics bring the world to a standstill. All economies are based on confidence, yet during and after a pandemic, uncertainty and fear abound. The entire professional services sector the world over - which includes law firms, accounting firms, brokerages, consulting firms, etc. - are cash-based, people-centric, and relationship-driven businesses. The rapid changes to relationships - both ... Read more

    $341.99 USD

  • Budgeting and Negotiating Fees with Clients

    A Lawyer's Guide

    by Sally Dyson ...
    With legal fees coming under increasing scrutiny, all law firms, whether they charge by the hour or operate alternative fee arrangements (AFAs) will need to negotiate fees; be it a discount to an hourly rate or a year-long fixed retainer. Budgeting and negotiating skills will be needed by all fee earners with responsibility for agreeing any fees or discounts. The more a firm uses AFAs, the more ... Read more

    $103.49 USD

  • Client Listening

    Why it Pays and How to Do it

    by Sally Dyson ...
    "Client listening is the single most important marketing activity." - Paul Amit, Head of Sector and Client Marketing, DLA Piper. Forward-thinking firms know that listening effectively to their clients is crucial for improving client service, value, retention, and, ultimately, profitability. It can also help future-proof your firm by embedding client relationships, and anticipating client needs. ... Read more

    $287.99 USD

People who read these also enjoyed

  • The Strategic Planning Workbook

    by Neville Lake ...
    ***The Strategic Planning Workbook***is an invaluable, ready-to-use guide to creating and implementing a strategic plan. Refreshingly free of the usual grand business models peddled by consultants, this book provides the concepts needed to do the thinking, the tools to gather the necessary information, the techniques to make your decisions and the frameworks to translate conclusions into action ... Read more

    $38.99 USD

  • Reinvent

    Navigating Business Transformation in a Hyperdigital Era

    by Faisal Hoque ...
    **#1 WALL STREET JOURNAL BESTSELLERSilver for Best Business Book in the 2023 Globee® Awards for BusinessThe 21st Annual American Business Awards®2023 Best Business Book of The Year | Silver Stevie WinnerThinkers50 2023 Distinguished Achievement Award for Strategy Shortlist14th Annual Awards | American Books Fest | 2023 International Book AwardsIBA Best Business Book in the Category of Business: ... Read more

    $8.69 USD or Free with Kobo Plus

  • Leading Effective Supply Chain Transformations

    A Guide to Sustainable World-Class Capability and Results

    by William B. Lee, Michael Katzorke ...
    Leading Effective Supply Chain Transformations clearly defines how to achieve and maintain a supply chain leadership position by focusing on real-world execution and detailed integration of specific actions and process techniques. These distinguished experts and accomplished authors have gathered the nuggets of success from many international firms and combined them into a winning formula, not ... Read more

    $35.99 USD

  • The Future of Strategy: A Transformative Approach to Strategy for a World That Won’t Stand Still

    by Johan Aurik, Martin Fabel, Gillis Jonk ...
    Own the Future of Your Industry with a Transformational Strategy Designed for Today's Business WorldLeaders today are inundated with strategic opportunities, besieged by business disruptions, andpressured to innovate--to do things better, faster, or differently. The CEO of a Fortune 500 firm explains it best: "I am looking at 23 different strategic initiatives. Trying to develop and implement so ... Read more

    $29.59 USD

  • Negotiate Without Fear

    Strategies and Tools to Maximize Your Outcomes

    by Victoria Medvec ...
    The tools you need to maximize success in any negotiation, at any levelWith Negotiate Without Fear: Strategies and Tools to Maximize Your Outcomes, master negotiator, Kellogg professor, and accomplished CEO Victoria Medvec delivers an authoritative and practical resource for eliminating the fear that impedes success in negotiation. In this book, readers will discover unique and proprietary ... Read more

    $17.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Best Practices in Planning and Performance Management

    Radically Rethinking Management for a Volatile World

    by David A. J. Axson ...
    A practical framework for effectively managing performance in today's complex, competitive and risky global marketsThe Third Edition provides a complete framework for building best practice management processes for today's complex and uncertain world. Fully updated to reflect the events of the global economic crisis, this book provides further practical examples of companies that are successfully ... Read more

    $39.00 USD