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Top Series in United States

Showing 1 - 12 of 12 results for “s vandermerwe”
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  • Breaking Through, 2nd Edition

    Implementing Disruptive Customer Centricity

    by S. Vandermerwe ...
    Series series Business and Management (R0)
    Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so ... Read more

    $49.49 USD

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  • Selling Luxury

    Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

    by Robin Lent, Genevieve Tour ...
    Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether you are selling diamond bracelets or sports cars, the key to concluding the sale lies in how well you sell rather than what you sell.In Selling ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Delivering Knock Your Socks Off Service

    by Performance Research Associates ...
    What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... Read more

    $12.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Handbook of Risk Management

    Implementing a Post-Crisis Corporate Culture

    by Philippe Carrel ...
    Series series The Wiley Finance Series
    This handbook shows a firm how to repurpose its risk management in order to design and implement a corporate culture which involves all business units and individuals at each level of the hierarchy, how to analyse its risk appetite, translate it into risk policies and risk targets and distribute responsibilities and capabilities accordingly. The book explains how to identify risk exposure across ... Read more

    $80.00 USD

  • The Complete Idiot's Guide to Great Customer Service

    by Ron Karr ...
    You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how ... Read more

    $8.99 USD

  • Managing Towards Supply Chain Maturity

    Business Process Outsourcing and Offshoring

    Edited by M. Szymczak ...
    Series series Business and Management (R0)
    This text takes a view of the crucial issues involved in supply chain management. The discussion introduces the concept of risk, information and social capital management that will ensure supply chain excellence and maturity according to the Poirier's model. ... Read more

    $89.09 USD

  • Defining and Measuring Economic Resilience from a Societal, Environmental and Security Perspective

    by Adam Rose ...
    Series series Economics and Finance (R0)
    This volume presents an economic framework for the analysis of resilience in relation to societal, environmental, and personal security perspectives. It offers a rigorous definition of economic resilience and an operational metric, and it shows how they can be applied to measuring and applying the concept to private and public decision making. Major dimensions of resilience and their implications ... Read more

    $80.09 USD

  • Virtanza

    The Art and Science of Successful Selling for the Business-To-Business Sales Professional

    by Debbie Holzkamp ...
    VIR-TAN-ZA (vr-TAHN-z) n. [neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Courage in the face of adverse business cycles or uncommon challenges. 3. Commitment to the highest degree of preparedness in business dealings resulting in outstanding professional and personal ... Read more

    $7.99 USD

  • An Economic Analysis on Automated Construction Safety

    Internet of Things, Artificial Intelligence and 3D Printing

    by Rita Yi Man Li ...
    Series series Engineering (R0)
    This book addresses information technologies recently applied in the field of construction safety. Combining case studies, literature reviews and interviews to study the issue, it presents cutting-edge applications of various information technologies (ITs) in construction in different parts of the world, together with a wealth of figures, tables and examples. Though primarily intended for ... Read more

    $116.09 USD

  • Transboundary Risk Management

    Edited by Joanne Linnerooth-Bayer, Ragnar E. Lofstedt, Gunnar Sjostedt ...
    Series series Earthscan Risk in Society
    Environmental hazards do not respect international boundaries. In this volume, distinguished international researchers make a significant contribution to the understanding and management of transboundary environmental risks.The transboundary risk topics addressed highlight the key political, economic, social and cultural issues of our times, such as how transboundary risks are constructed, how ... Read more

    $47.99 USD

  • Services and the Green Economy

    Edited by Andrew Jones, Patrik Ström, Brita Hermelin, Grete Rusten ...
    Series series Business and Management (R0)
    Services and the Green Economy addresses a significant gap in the knowledge and understanding of sustainable economic development. Bringing together a range of expert contributions the book analyses the role of services and service industries in the transition to a greener economy. Framed by an approach within environmental economic geography, chapters written by leading researchers from a range ... Read more

    $89.09 USD

  • Household Finance

    Adrift in a Sea of Red Ink

    by D. Chorafas ...
    Series series Economics and Finance (R0)
    The 'good life' for households has passed. The unwanted result which accompanied it is the sea of red ink. Confidence in the western way of life will not return until the current mess of a dysfunctional society, and its economy, is cleared out. Household Finance explains why and how this can be done. ... Read more

    $49.49 USD