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Top Series in United States

Showing 1 - 12 of 12 results for “s vandermerwe”
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  • Breaking Through, 2nd Edition

    Implementing Disruptive Customer Centricity

    by S. Vandermerwe ...
    Series series Business and Management (R0)
    Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so ... Read more

    $49.49 USD

  • Zebra Crossing

    by Meg Vandermerwe ...
    ghost. ape. living dead. Young Chipo has been called many names, but to her mother – Zimbabwe’s most loyal Manchester United supporter – she had always just been Chipo, meaning gift. On the eve of the World Cup, Chipo and her brother flee to Cape Town hoping for a better life and to share in the excitement of the greatest sporting event ever to take place in Africa. But the Mother City’s infamous ... Read more

    $8.69 USD

  • Zebra Crossing

    by Meg Vandermerwe ...
    Ghost. Ape. Living dead. Young and albino, Chipo has been called many things, but to her mother – Zimbabwe’s most loyal Manchester United supporter – she had always been a gift.On the eve of the World Cup, Chipo and her brother flee to Cape Town, hoping for a better life and to share in the excitement of the greatest sporting event ever to take place in Africa. But the Mother City’s infamous Long ... Read more

    $5.99 USD

  • Audiobook

    Baby and Newborn Sleep are Correlated to their Brain Growth?

    by Bloomfield - Bloggson ...
    Narrated by Sharon Vandermerwe ...

    Unabridged

    56 min

    If you want to know how and how much sleep affects your baby's development, then read on.Do you want to know the mechanisms that regulate the development of your child's brain?Do you want to do everything you can to ensure the healthy development of your child's thoughts?This mini-guide contains many points for reflection that every new father and mother should keep in mind.You'll listen to:- how ... Read more

    $8.09 USD or Free with Kobo Plus

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  • Dancing in the Dust

    by Kagiso Lesego Molope ...
    It is the turbulent 1980s in apartheid South Africa, when even the ordinary life is full of danger and uncertainty. What will tomorrow bring? Tihelo, a thirteen-year-old girl, lives with her older sister Keitumetse and their mother Kgomotso. Kgomotso works as a maid for a white household in the city and has to depend on the neighbours to keep an eye on the girls; one day she does not come home ... Read more

    $9.57 USD

  • Selling Luxury

    Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

    by Robin Lent, Genevieve Tour ...
    Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether you are selling diamond bracelets or sports cars, the key to concluding the sale lies in how well you sell rather than what you sell.In Selling ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Delivering Knock Your Socks Off Service

    by Performance Research Associates ...
    What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... Read more

    $12.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Handbook of Risk Management

    Implementing a Post-Crisis Corporate Culture

    by Philippe Carrel ...
    Series series The Wiley Finance Series
    This handbook shows a firm how to repurpose its risk management in order to design and implement a corporate culture which involves all business units and individuals at each level of the hierarchy, how to analyse its risk appetite, translate it into risk policies and risk targets and distribute responsibilities and capabilities accordingly. The book explains how to identify risk exposure across ... Read more

    $80.00 USD

  • The Complete Idiot's Guide to Great Customer Service

    by Ron Karr ...
    You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how ... Read more

    $8.99 USD

  • Managing Towards Supply Chain Maturity

    Business Process Outsourcing and Offshoring

    Edited by M. Szymczak ...
    Series series Business and Management (R0)
    This text takes a view of the crucial issues involved in supply chain management. The discussion introduces the concept of risk, information and social capital management that will ensure supply chain excellence and maturity according to the Poirier's model. ... Read more

    $89.09 USD

  • Defining and Measuring Economic Resilience from a Societal, Environmental and Security Perspective

    by Adam Rose ...
    Series series Economics and Finance (R0)
    This volume presents an economic framework for the analysis of resilience in relation to societal, environmental, and personal security perspectives. It offers a rigorous definition of economic resilience and an operational metric, and it shows how they can be applied to measuring and applying the concept to private and public decision making. Major dimensions of resilience and their implications ... Read more

    $80.09 USD

  • Virtanza

    The Art and Science of Successful Selling for the Business-To-Business Sales Professional

    by Debbie Holzkamp ...
    VIR-TAN-ZA (vr-TAHN-z) n. [neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Courage in the face of adverse business cycles or uncommon challenges. 3. Commitment to the highest degree of preparedness in business dealings resulting in outstanding professional and personal ... Read more

    $7.19 USD