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Dealing With Difficult People

by Roy Lilley ...

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business ... Read more

$11.99 USD

Also available as: Audiobook

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business
... Read more

Also available as: Audiobook
An A-Z of Management for Healthcare Professionals

by Roy Lilley ...

Roy Lilley, creator of the best selling Tool Kit series for the NHS, has produced his personal A-Z of management topics. It covers key issues for today's managers to think about and act upon. The author takes the 26 letters of the alphabet and matches them to practical ideas for managers facing the challenges of change and the pressures of expectations. Each word he has chosen for his 'alphabet' ... Read more

$52.99 USD

Roy Lilley, creator of the best selling Tool Kit series for the NHS, has produced his personal A-Z of management topics. It covers key issues for today's managers to think about and act upon. The author takes the 26 letters of the alphabet and matches them to practical ideas for managers facing the challenges of change and the pressures of expectations. Each word he has chosen for his 'alphabet'
... Read more
How to Deal with Difficult People

Fast, Effective Strategies for Handling Problem People

by Roy Lilley ...

Series series Creating Success series
Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.Dealing with Difficult People shows you how ... Read more

$13.09 USD

Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.Dealing with Difficult People shows you how
... Read more
Making Sense of Risk Management

A Workbook for Primary Care, Second Edition

by Roy Lilley, Paul Lambden ...

What you really need to know about risk management, clinical governance, law and ethics… Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous ... Read more

$54.99 USD

What you really need to know about risk management, clinical governance, law and ethics… Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous
... Read more
Futureproofing

If You Can Imagine it, it Will Happen, If You Can't - You're Out of it

by Roy Lilley, Peter Cochrane ...

If you can imagine it it will happen...if you can't you're out of it! This book is a white-knuckle ride. It drills down into what we are doing now and comes up in the future to see what comes next. The book is a commentary and a clarion call and an invitation to see round corners and a clarion call to respond to what's there. Roy Lilley has been speaking on Futureproofing around the world ... Read more

$51.99 USD

If you can imagine it it will happen...if you can't you're out of it! This book is a white-knuckle ride. It drills down into what we are doing now and comes up in the future to see what comes next. The book is a commentary and a clarion call and an invitation to see round corners and a clarion call to respond to what's there. Roy Lilley has been speaking on Futureproofing around the world
... Read more
Comparative and Cross-Cultural Health Research

A Practical Guide

by Roy Lilley, Bill Cain ...

A workbook for the health service and primary care team on working in teams. It takes team players through the foundation processes involved in starting teams off, working together and getting the best from each other. It is written by authors with experience of facilitation and training in the health care field and is practical and interactive. ... Read more

Was $51.99 USD Now $43.99 USD

A workbook for the health service and primary care team on working in teams. It takes team players through the foundation processes involved in starting teams off, working together and getting the best from each other. It is written by authors with experience of facilitation and training in the health care field and is practical and interactive.
... Read more
Audiobook

Dealing with Difficult People

by Roy Lilley ...

Narrated by Timothy Andrés Pabon ...

Unabridged

3 hours 41 min

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and ... Read more

$19.99 USD

Also available as: eBook

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and
... Read more

Also available as: eBook

Audiobook

Fifty Shades of Grey

Book One of the Fifty Shades Trilogy

by E L James ...

Narrated by Becca Battoe ...

Series Audiobook 1 - Fifty Shades of Grey Series
Unabridged

19 hours 48 min

MORE THAN 150 MILLION COPIES SOLD WORLDWIDELook for E L James’s passionate new love story, The Mister, available now.When literature student Anastasia Steele goes to interview young entrepreneur Christian Grey, she encounters a man who is beautiful, brilliant, and intimidating. The unworldly, innocent Ana is startled to realize she wants this man and, despite his enigmatic reserve, finds she is ... Read more

$24.99 USD

MORE THAN 150 MILLION COPIES SOLD WORLDWIDELook for E L James’s passionate new love story, The Mister, available now.When literature student Anastasia Steele goes to interview young entrepreneur Christian Grey, she encounters a man who is beautiful, brilliant, and intimidating. The unworldly, innocent Ana is startled to realize she wants this man and, despite his enigmatic reserve, finds she is
... Read more
Dealing with Difficult People

by Roberta Cava ...

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This ... Read more

$9.99 USD or Free with Kobo Plus

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This
... Read more
How to Manage Difficult People

Proven Strategies for Dealing with Challenging Behaviour at Work

by Alan Fairweather ...

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any ... Read more

$8.99 USD

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any
... Read more
The Art and Science of Dealing with Difficult People

by David Brown ...

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial ... Read more

$8.99 USD

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial
... Read more
How People Tick

A Guide to Over 50 Types of Difficult People and How to Handle Them

by Mike Leibling ...

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one ... Read more

$18.99 USD

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one
... Read more

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Top Series in United States

Creating Success series

Dealing With Difficult People

An A-Z of Management for Healthcare Professionals

How to Deal with Difficult People

Making Sense of Risk Management

Futureproofing

Comparative and Cross-Cultural Health Research

Dealing with Difficult People

People who read these also enjoyed

Fifty Shades of Grey

Dealing with Difficult People

How to Manage Difficult People

The Art and Science of Dealing with Difficult People

How People Tick

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Your Shopping Cart is empty

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Creating Success series

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