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Dealing with Difficult People

by Roberta Cava ...

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This ... Read more

$9.99 USD or Free with Kobo Plus

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This
... Read more
Australian Trivia Volume 3

by Roberta Cava ...

The 1,100 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 22 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places, Countries of the world,Medical breakthroughs, Movie and music icons This is the seventh trivia book ... Read more

$9.99 USD or Free with Kobo Plus

The 1,100 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 22 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places, Countries of the world,Medical breakthroughs, Movie and music icons This is the seventh trivia book
... Read more
Australia Trivia Volume 4

by Roberta Cava ...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 24 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Sports trivia,Movie and music icons.This i... ... Read more

$9.99 USD or Free with Kobo Plus

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 24 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Sports trivia,Movie and music icons.This i...
... Read more
Life Trilogy

by Roberta Cava ...

This trilogy of books is about Becky Wilson and Dan Jeffries families. Becky is a book editor for a publishing company and Dan is a police officer. Book one, starts with Becky coming home from work to find her twelve-year-old daughter Sandy pinned to the living room rug by a man trying to rape her. She pulls the man off her daughter - then, the man isn't moving. She called 911 and Dan Jeffries ... Read more

$9.99 USD or Free with Kobo Plus

This trilogy of books is about Becky Wilson and Dan Jeffries families. Becky is a book editor for a publishing company and Dan is a police officer. Book one, starts with Becky coming home from work to find her twelve-year-old daughter Sandy pinned to the living room rug by a man trying to rape her. She pulls the man off her daughter - then, the man isn't moving. She called 911 and Dan Jeffries
... Read more
Australian Trivia Volume 2

by Roberta Cava ...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the fifth trivia book Roberta ... Read more

$9.99 USD or Free with Kobo Plus

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the fifth trivia book Roberta
... Read more
Australian Trivia

by Roberta Cava ...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the first trivia book Roberta ... Read more

$9.99 USD or Free with Kobo Plus

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the first trivia book Roberta
... Read more
Team Building

by Roberta Cava ...

Empowering a group to work honestly and affably with one another.This book is focused towards those who must work in harmony with others and to be in "sync" with others. Easier said than done! We'll discuss many ways you (the Team Leader) can make that happen.You will learn about teamwork, leadership, delegation, motivation, meetings, time, change and communication skills. You will also learn more ... Read more

$9.99 USD or Free with Kobo Plus

Empowering a group to work honestly and affably with one another.This book is focused towards those who must work in harmony with others and to be in "sync" with others. Easier said than done! We'll discuss many ways you (the Team Leader) can make that happen.You will learn about teamwork, leadership, delegation, motivation, meetings, time, change and communication skills. You will also learn more
... Read more
Customer Service that Works

by Roberta Cava ...

Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch see their items, there's even more need for fully trained staff who how to deal with customer purchases, returns and problems. To know how to listen carefully to determine what the customer wants and ensure that they feel better after they ... Read more

$9.99 USD or Free with Kobo Plus

Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch see their items, there's even more need for fully trained staff who how to deal with customer purchases, returns and problems. To know how to listen carefully to determine what the customer wants and ensure that they feel better after they
... Read more
Creative Problem-Solving & Decision-Making

by Roberta Cava ...

There are many times every day that supervisors/managers face problems or must make decisions - some of them very serious ones. If you find yourself holding off making decisions, you might find that it is keeping you from progressing up the ladder in your corporation. Procrastination is one of the things that companies say keep them from promoting good employees; employees who could be very good ... Read more

$9.99 USD or Free with Kobo Plus

There are many times every day that supervisors/managers face problems or must make decisions - some of them very serious ones. If you find yourself holding off making decisions, you might find that it is keeping you from progressing up the ladder in your corporation. Procrastination is one of the things that companies say keep them from promoting good employees; employees who could be very good
... Read more
Change? Not Me!

by Roberta Cava ...

Are you in a rut?Are you existing rather than living?Do you want to make changes for the better?Then this is the book for you.Chapters in the book are:Resisting changeStuck in a rut?Where do you want to go?How to overcome negative tapesOvercoming your pastAdapting to changeImplementing changeChanges at workChanges at homeTurning things around ... Read more

$9.99 USD or Free with Kobo Plus

Are you in a rut?Are you existing rather than living?Do you want to make changes for the better?Then this is the book for you.Chapters in the book are:Resisting changeStuck in a rut?Where do you want to go?How to overcome negative tapesOvercoming your pastAdapting to changeImplementing changeChanges at workChanges at homeTurning things around
... Read more
Interpersonal Communication at Work

by Roberta Cava ...

Do you have problems communicating with others? It might be that your personality gets in the way or you simply do not feel comfortable communicating with others. You may prefer to communicate in writing – sending emails, texts or letters or you may prefer to talk rather than write. However, we all need to communicate and try to understand where others are coming from in order to interact ... Read more

$9.99 USD or Free with Kobo Plus

Do you have problems communicating with others? It might be that your personality gets in the way or you simply do not feel comfortable communicating with others. You may prefer to communicate in writing – sending emails, texts or letters or you may prefer to talk rather than write. However, we all need to communicate and try to understand where others are coming from in order to interact
... Read more
I Can Do It! The Sky's the Limit!

by Roberta Cava ...

I grew up with Jenny and watched her struggle with paralysis, an abusing husband and low education. The characters in this book are changed so her children won't be embarrassed to read about and be associated with their abusive father.Never, in her wildest dreams, would Jenny believe she'd have the lifestyle she enjoyed so much, living in a tropical paradise. Her many books were being sold ... Read more

$9.99 USD or Free with Kobo Plus

I grew up with Jenny and watched her struggle with paralysis, an abusing husband and low education. The characters in this book are changed so her children won't be embarrassed to read about and be associated with their abusive father.Never, in her wildest dreams, would Jenny believe she'd have the lifestyle she enjoyed so much, living in a tropical paradise. Her many books were being sold
... Read more

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Recommended For You

“roberta cava”

Dealing with Difficult People

Australian Trivia Volume 3

Australia Trivia Volume 4

Life Trilogy

Australian Trivia Volume 2

Australian Trivia

Team Building

Customer Service that Works

Creative Problem-Solving & Decision-Making

Change? Not Me!

Interpersonal Communication at Work

I Can Do It! The Sky's the Limit!

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Available:

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“roberta cava”

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