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The Effortless Experience

Conquering the New Battleground for Customer Loyalty

by Matthew Dixon, Nick Toman, Rick DeLisi ...

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

$14.99 USD

Also available as: Audiobook

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
... Read more

Also available as: Audiobook
Grief Interrupted

A Holistic Guide to Reclaiming Your Joy

by Corey Stiles ...

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live ... Read more

$11.59 USD or Free with Kobo Plus

A heartfelt guide for grieving mothers, from someone who has found her way out of the pain and darkness of this uniquely difficult loss.None of us escapes life without experiencing grief in one form or another. But the journey of grieving parents, specifically that of the grieving mother, is something no one can imagine unless they have lived it. Is there a way through? Is it possible to live
... Read more
Digital Customer Service

Transforming Customer Experience for an On-Screen World

by Rick DeLisi, Dan Michaeli ...

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in ... Read more

$19.00 USD

Also available as: Audiobook

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in
... Read more

Also available as: Audiobook
Audiobook

The Effortless Experience

Conquering the New Battleground for Customer Loyalty

by Matthew Dixon, Nick Toman, Rick DeLisi ...

Narrated by Matthew Dixon, Nick Toman, Rick DeLisi ...

Unabridged

6 hours 37 min

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

$17.99 USD

Also available as: eBook

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with
... Read more

Also available as: eBook
Audiobook

Digital Customer Service

Transforming Customer Experience for An On-Screen World

by Rick Delisi, Dan Michaeli ...

Narrated by Rick Delisi ...

Unabridged

5 hours 35 min

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces ... Read more

$15.99 USD

Also available as: eBook

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces
... Read more

Also available as: eBook

Audiobook

Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

by Horst Schulze ...

Narrated by Michael Wagner ...

Unabridged

5 hours

In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half ... Read more

$23.99 USD

Also available as: eBook

In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half
... Read more

Also available as: eBook
The Challenger Sale

Taking Control of the Customer Conversation

by Matthew Dixon, Brent Adamson ...

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at ... Read more

$13.99 USD

Also available as: Audiobook

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at
... Read more

Also available as: Audiobook
To Sell Is Human

The Surprising Truth About Moving Others

by Daniel H. Pink ...

**#1 New York Times Business Bestseller#1 Wall Street Journal Business Bestseller#1 Washington Post bestsellerFrom the bestselling author of Drive: the insightful and pragmatic book that explores the powerful role selling plays in our lives.**According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by ... Read more

$13.99 USD

Also available as: Audiobook

**#1 New York Times Business Bestseller#1 Wall Street Journal Business Bestseller#1 Washington Post bestsellerFrom the bestselling author of Drive: the insightful and pragmatic book that explores the powerful role selling plays in our lives.**According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by
... Read more

Also available as: Audiobook
The Power Of Why

Simple Questions That Lead to Success

by Amanda Lang ...

The urge to question is natural for small children—just ask any parent. But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles ... Read more

$11.99 USD

The urge to question is natural for small children—just ask any parent. But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles
... Read more
The Infinite Game

by Simon Sinek ...

From the New York Times bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life ... Read more

$16.99 USD

Also available as: Audiobook

From the New York Times bestselling author of Start With Why and Leaders Eat Last, a bold framework for leadership in today’s ever-changing world.How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life
... Read more

Also available as: Audiobook
Atomic Habits

An Easy & Proven Way to Build Good Habits & Break Bad Ones

by James Clear ...

**The #1 New York Times bestseller.Over 25 million copies sold!Translated into 60+ languages!Tiny Changes, Remarkable Results**No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny ... Read more

$12.99 USD

Also available as: Audiobook

**The #1 New York Times bestseller.Over 25 million copies sold!Translated into 60+ languages!Tiny Changes, Remarkable Results**No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny
... Read more

Also available as: Audiobook
A Column of Fire

A Novel

by Ken Follett ...

Series Book 3 - Kingsbridge
**#1 NEW YORK TIMES BESTSELLER“Absorbing . . . impossible to resist.” —The Washington PostAs Europe erupts, can one young spy protect his queen? #1 New York Times bestselling author Ken Follett takes us deep into the treacherous world of powerful monarchs, intrigue, murder, and treason with his magnificent new epic, A Column of Fire. A thrilling read that makes the perfect gift for the holidays.* ... Read more

$14.99 USD

**#1 NEW YORK TIMES BESTSELLER“Absorbing . . . impossible to resist.” —The Washington PostAs Europe erupts, can one young spy protect his queen? #1 New York Times bestselling author Ken Follett takes us deep into the treacherous world of powerful monarchs, intrigue, murder, and treason with his magnificent new epic, A Column of Fire. A thrilling read that makes the perfect gift for the holidays.*
... Read more

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“rick delisi”

The Effortless Experience

Grief Interrupted

Digital Customer Service

The Effortless Experience

Digital Customer Service

People who read these also enjoyed

Excellence Wins

The Challenger Sale

To Sell Is Human

The Power Of Why

The Infinite Game

Atomic Habits

A Column of Fire

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Shopping Cart

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Your Shopping Cart is empty

Available:

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