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Customer Relationship Management

A Global Perspective

by Gerhard Raab, Riad A. Ajami, G. Jason Goddard ...

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM). The best hope for achieving a sustainable competitive advantage in a global marketplace is by means of better understanding which customers are in the best position to experience long-term, profitable ... Read more

$49.99 USD

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM). The best hope for achieving a sustainable competitive advantage in a global marketplace is by means of better understanding which customers are in the best position to experience long-term, profitable
... Read more
Global Business

Competitiveness and Sustainability

by Riad A. Ajami, G. Jason Goddard ...

Globalization has been under extreme pressure in the wake of the financial crisis. Multinational firms are weighing the costs and benefits of international scale and scope, and are increasingly under pressure to hire local, to source local, and to pay taxes domestically. At the same time global competitive pressures have intensified.This book reviews international business practices from the ... Read more

$48.99 USD

Globalization has been under extreme pressure in the wake of the financial crisis. Multinational firms are weighing the costs and benefits of international scale and scope, and are increasingly under pressure to hire local, to source local, and to pay taxes domestically. At the same time global competitive pressures have intensified.This book reviews international business practices from the
... Read more

Strategic Planning

by George A. Steiner ...

In today's complex business world, strategic planning is indispensable to achieving superior management. George A. Steiner's classic work, known as the bible of business planning, provides practical advice for organizing the planning system, acquiring and using information, and translating strategic plans into decisive action. An invaluable resource for top and middle-level executives, Strategic ... Read more

$15.99 USD

In today's complex business world, strategic planning is indispensable to achieving superior management. George A. Steiner's classic work, known as the bible of business planning, provides practical advice for organizing the planning system, acquiring and using information, and translating strategic plans into decisive action. An invaluable resource for top and middle-level executives, Strategic
... Read more
Strategic Performance Management

by Bernard Marr, Dina Gray ...

This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant ... Read more

$96.99 USD

This book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant
... Read more
Post-Merger Management

Value Creation in M&A Integration Projects

by Kirsten Meynerts-Stiller, Christoph Rohloff ...

Companies acquire and merge to generate accelerated value growth. But merger integrations pose an enormous challenge to organisations: they are fraught with over-inflated expectations of making rapid synergy gains, laden with pitfalls inherent to complex organisational change, charged with emotion and are often influenced by socio-psychological dynamics. This complicated situation poses risks, and ... Read more

$58.99 USD

Companies acquire and merge to generate accelerated value growth. But merger integrations pose an enormous challenge to organisations: they are fraught with over-inflated expectations of making rapid synergy gains, laden with pitfalls inherent to complex organisational change, charged with emotion and are often influenced by socio-psychological dynamics. This complicated situation poses risks, and
... Read more
The 8 Steps to Strategic Success

Unleashing the Power of Engagement

by Paul Pietersma, Gerben van den Berg ...

All organizations recognise the importance of strategy creation and execution: strategy is the process of developing the corporate future. Unfortunately, it often doesn't generate the required results. This book presents a new 8-step process for creating a strategy that really delivers. For each step, the book describes the key parts of the process, shows how to avoid the potential pitfalls, and ... Read more

$38.69 USD

All organizations recognise the importance of strategy creation and execution: strategy is the process of developing the corporate future. Unfortunately, it often doesn't generate the required results. This book presents a new 8-step process for creating a strategy that really delivers. For each step, the book describes the key parts of the process, shows how to avoid the potential pitfalls, and
... Read more
Developing Knowledge-Based Client Relationships

by Ross Dawson ...

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both ... Read more

$67.99 USD

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both
... Read more
Service Excellence

Creating Customer Experiences that Build Relationships

by Ruth N. Bolton ...

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer where the organization is the focal object, including pre-purchase activities (such as exposure to a website ad), and purchase, consumption, ... Read more

$10.79 USD

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer where the organization is the focal object, including pre-purchase activities (such as exposure to a website ad), and purchase, consumption,
... Read more
Enterprise Risk Management

Modern Approaches to Balancing Risk and Reward

by Stefan Hunziker ...

Series series Business and Economics (German Language)
This textbook demonstrates how Enterprise Risk Management creates value in strategic- and decision-making-processes. The author introduces modern approaches to balancing risk and reward based on many examples of medium-sized and large companies from different industries. Since traditional risk management in practice is often an independent stand-alone process with no impact on decision-making ... Read more

$58.49 USD

This textbook demonstrates how Enterprise Risk Management creates value in strategic- and decision-making-processes. The author introduces modern approaches to balancing risk and reward based on many examples of medium-sized and large companies from different industries. Since traditional risk management in practice is often an independent stand-alone process with no impact on decision-making
... Read more
Management

by Alberto Silva ...

This book presents managerial concepts and theory in a clear and concise way. It provides a quick and easy guide to students in MBA programs or similar, serving as a companion to the management textbooks used in those programs. Besides serving as a support for graduate studies, this book can also be useful as a reference manual for practicing managers who wish to gain an overview of the concepts ... Read more

$8.99 USD

This book presents managerial concepts and theory in a clear and concise way. It provides a quick and easy guide to students in MBA programs or similar, serving as a companion to the management textbooks used in those programs. Besides serving as a support for graduate studies, this book can also be useful as a reference manual for practicing managers who wish to gain an overview of the concepts
... Read more
Principles of Management CLEP Quick Prep Sheet

by Justin Orgeron ...

What is a Quick Prep Sheet?It's Easy! - We do 99% of the work for you. We've taken input from the thousands of people who visit Free-Clep-Prep every day and put together a list of the terms and topics you need to know for the Introduction to Computing DSST. We do the research and then teach what you need to know in an easily digestible way. All you have to bring is your appetite to learn.It's Fast ... Read more

$8.99 USD or Free with Kobo Plus

What is a Quick Prep Sheet?It's Easy! - We do 99% of the work for you. We've taken input from the thousands of people who visit Free-Clep-Prep every day and put together a list of the terms and topics you need to know for the Introduction to Computing DSST. We do the research and then teach what you need to know in an easily digestible way. All you have to bring is your appetite to learn.It's Fast
... Read more
Advanced Issues of Procurement Management

by Willi Darr ...

This book reasons, discusses and delves deeper into specific problems of procurement management. Key aspects of the procurement management are presented for advanced students, meaning interested students in the main course or in the master's degree study as well as for practitioners bearing responsibility. ... Read more

$11.99 USD

This book reasons, discusses and delves deeper into specific problems of procurement management. Key aspects of the procurement management are presented for advanced students, meaning interested students in the main course or in the master's degree study as well as for practitioners bearing responsibility.
... Read more

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“riad a ajami”

Customer Relationship Management

Global Business

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Strategic Planning

Strategic Performance Management

Post-Merger Management

The 8 Steps to Strategic Success

Developing Knowledge-Based Client Relationships

Service Excellence

Enterprise Risk Management

Management

Principles of Management CLEP Quick Prep Sheet

Advanced Issues of Procurement Management

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