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“rhonda dishongh”

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  • Achieving Patient (aka Customer) Experience Excellence

    Lessons From a Successful Cultural Transformation in a Hospital

    by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson ...
    Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance ... Read more

    $51.99 USD