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Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

by Renee Evenson ...

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... Read more

$11.99 USD

Also available as: Audiobook

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... Read more

Also available as: Audiobook
Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

by Renee Evenson ...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... Read more

$7.99 USD or Free with Kobo Plus

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step
... Read more
Customer Service Training 101

Quick and Easy Techniques that Get Great Results

by Renee Evenson ...

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” ... Read more

$16.49 USD or Free with Kobo Plus

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,”
... Read more
Customer Service Training 101

Quick and Easy Techniques That Get Great Results

by Renee Evenson ...

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for ... Read more

$7.99 USD or Free with Kobo Plus

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for
... Read more
Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

by Renee Evenson ...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common ... Read more

$12.99 USD

Also available as: Audiobook

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common
... Read more

Also available as: Audiobook
Award Winning Customer Service

by Renee Evenson ...

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of ... Read more

$5.99 USD

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of
... Read more
Audiobook

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

by Renee Evenson ...

Narrated by Jill Blackwood ...

Unabridged

6 hours 53 min

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... Read more

$23.99 USD

Also available as: eBook

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... Read more

Also available as: eBook
Audiobook

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

by Renee Evenson ...

Narrated by Kelly D’Ambrosio ...

Unabridged

7 hours 58 min

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common ... Read more

$26.99 USD

Also available as: eBook

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common
... Read more

Also available as: eBook
Audiobook

Customer Service Training 101

Quick and Easy Techniques That Get Great Results, Third Edition

by Renee Evenson ...

Narrated by Sandra Burr ...

Unabridged

6 hours 40 min

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses ... Read more

$35.99 USD

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses
... Read more

Audiobook

The Bully-Free Workplace

Stop Jerks, Weasels, and Snakes From Killing Your Organization

by Gary Namie, Ruth F. Namie ...

Narrated by Christine Marshall ...

Unabridged

4 hours 45 min

The simple truth is that businesses need to address bullying to protect their bottom line. Written by pioneers of workplace bullying, this book will challenge employers to stop destruction from within their organizations. By following the authors proprietary Blueprint Intervention program, readers--specifically managers and other higher-level professional involved with stagger engagement--will be ... Read more

$12.99 USD

Also available as: eBook

The simple truth is that businesses need to address bullying to protect their bottom line. Written by pioneers of workplace bullying, this book will challenge employers to stop destruction from within their organizations. By following the authors proprietary Blueprint Intervention program, readers--specifically managers and other higher-level professional involved with stagger engagement--will be
... Read more

Also available as: eBook
Audiobook

Power Phone Scripts

500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales

by Mike Brooks ...

Narrated by Walter Dixon ...

Unabridged

8 hours 25 min

Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass?If you're in ... Read more

$19.99 USD

Also available as: eBook

Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass?If you're in
... Read more

Also available as: eBook
Audiobook

Powerful Phrases for Dealing with Workplace Conflict

What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers

by Karin Hurt, David Dye ...

Narrated by Karin Hurt, David Dye ...

Unabridged

4 hours 49 min

Read by the authors.An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and ... Read more

$20.99 USD

Also available as: eBook

Read by the authors.An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and
... Read more

Also available as: eBook

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Recommended For You

“renee evenson”

Powerful Phrases for Dealing with Difficult People

Customer Service Management Training 101

Customer Service Training 101

Customer Service Training 101

Powerful Phrases for Effective Customer Service

Award Winning Customer Service

Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Effective Customer Service

Customer Service Training 101

People who read these also enjoyed

The Bully-Free Workplace

Power Phone Scripts

Powerful Phrases for Dealing with Workplace Conflict

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“renee evenson”

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