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  • Disruptive Innovation in a Digitally Connected Healthy World

    23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024, Heerlen, The Netherlands, September 11–13, 2024, Proceedings

    Series series Springer Nature Proceedings Computer Science
    This book constitutes the refereed proceedings of the 23rd IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2024, held in Heerlen, The Netherlands, during September 11–13, 2024.The 28 full papers and 8 short papers presented in this volume were carefully reviewed and selected from 77 submissions. They were organized in topical sections as follows: Artificial Intelligence ... Read more

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  • Social Knowledge Management in Action

    Applications and Challenges

    Series series Business and Management (R0)
    Knowledge management (KM) is about managing the lifecycle of knowledge consisting of creating, storing, sharing and applying knowledge. Two main approaches towards KM are codification and personalization. The first focuses on capturing knowledge using technology and the latter on the process of socializing for sharing and creating knowledge. Social media are becoming very popular as individuals ... Read more

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    ENTER 2024 International eTourism Conference, Izmir, Türkiye, January 17-19

    Series series Springer Nature Proceedings excluding Computer Science
    For more than 30 years, Information and Communication Technology (ICT) has been revolutionizing travel, tourism, and hospitality, and as we look to the next 30 years, the change of pace does not seem to be diminishing. This open-access book provides an extensive overview of the latest developments of ICTs in the tourism and hospitality industry. Featuring papers presented at the International ... Read more

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  • Smart Industry - Better Management

    Series Book 28 - Advanced Series in Management
    The ebook edition of this title is Open Access and freely available to read online.Smart industry requires better management. As industrial and production systems are future-proofed, becoming smart and interconnected through use of new manufacturing and product technologies, work is advancing on improving product needs, volume, timing, resource efficiency, and cost, optimally using supply chains ... Read more

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  • Artificial Intelligence in Customer Service

    The Next Frontier for Personalized Engagement

    Series series Intelligent Technologies and Robotics (R0)
    This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in ... Read more

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  • Trust and Human Resource Management

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    Series series Routledge Studies in Trust Research
    Trust and Human Resource Management: Navigating Human Capital in the Age of Transformation explains why trust has become one of the most practical “must-haves” for managing people today. As work is reshaped by digital platforms, data analytics, and AI tools, employees increasingly experience HR through systems and algorithms as much as through managers. This book shows how trust is built – or ... Read more

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  • Contemporary Issues in Industry 5.0

    Towards an AI Integrated Society

    Series series Technology, Work and Globalization
    ‘Industry 5.0’ was first described in 2020 by the European Commission to describe the next wave of technologies, including Virtual Simulation and Automated Robots, to impact businesses and individuals. It recognizes how these technologies can no more be counted as purely ‘future tech’, but as realities that will begin to impact society as a whole. This open access book describes this new world as ... Read more

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  • Impact of Artificial Intelligence in Business and Society

    Opportunities and Challenges

    Series series Routledge Studies in Innovation, Organizations and Technology
    Belonging to the realm of intelligent technologies, it is increasingly accepted that artificial intelligence (AI) has evolved from being merely a development standpoint in computer science. Indeed, recent reports and academic publications show that we are clearly on the path toward pervasive AI in both business and society. Organizations must adopt AI to maintain a competitive advantage and ... Read more

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  • Current and Future Trends on Intelligent Technology Adoption

    Volume 2

    Series series Intelligent Technologies and Robotics (R0)
    This book explores current and future trends in adopting intelligent technologies among individuals and organizations. The edited book includes empirical and review studies primarily focusing on these issues. This focus aids scholars in conducting future research in the domain and identifying possible future developments of emerging technologies. The empirical studies in the book utilize recent ... Read more

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  • Responsible AI and Analytics for an Ethical and Inclusive Digitized Society

    20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Galway, Ireland, September 1–3, 2021, Proceedings

    Series series Springer Nature Proceedings Computer Science
    This volume constitutes the proceedings of the 20th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2021, held in Galway, Ireland, in September 2021.*The total of 57 full and 8 short papers presented in these volumes were carefully reviewed and selected from 141 submissions. The papers are organized in the following topical sections: AI for Digital Transformation and Public ... Read more

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  • The Role of Digital Technologies in Shaping the Post-Pandemic World

    21st IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2022, Newcastle upon Tyne, UK, September 13–14, 2022, Proceedings

    Series series Springer Nature Proceedings Computer Science
    This book constitutes the refereed proceedings of the 21st IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2022, which took place Newcastle-upon-Tyne, UK, in September 2022.The 37 papers presented in this volume were carefully reviewed and selected from 72 submissions. They were organized in topical sections as follows: Artificial intelligence; Data and Analytics; Careers and ... Read more

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  • Transfer, Diffusion and Adoption of Next-Generation Digital Technologies

    IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2023, Nagpur, India, December 15–16, 2023, Proceedings, Part III

    Series Book 3 - Springer Nature Proceedings Computer Science
    This book constitutes the refereed proceedings of the IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2023, which took place in Nagpur, India, in December 2023.The 87 full papers and 23 short papers presented in these proceedings were carefully reviewed and selected from 209 submissions. The papers are organized in the following topical sections:Volume I:Digital ... Read more

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