Rakuten Kobo

Shopping Cart

Item(s) unavailable for purchase

Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.

itemsitem

- Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Get 1 credit every month for the audiobook of your choice
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  Audiobook
  by ,
  
  Available:
  
  . No commitment, cancel anytime at kobo.com/account/subscriptions.
  
  Pre-order
  1 audiobook monthly
  
  + FREE 30-day trial
  
  Special Offer
  
  Get 1 credit every month to exchange for an audiobook of your choice
  
  *No commitment, cancel anytime
  
  FREE

itemsitem

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions
Audiobook
by ,

Available:
. No commitment, cancel anytime at kobo.com/account/subscriptions.

Pre-order
1 audiobook monthly

+ FREE 30-day trial

Special Offer

Get 1 credit every month to exchange for an audiobook of your choice

*No commitment, cancel anytime

FREE

Recommended For You

Skip side bar filters

Cracking the Code to Life Insurance Sales for the Multi Line Agent

10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance

by Ray Vendetti ...

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book!" Well, now I have. The skills, concepts ... Read more

$2.99 USD

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I've been told "You should put that in a book!" Well, now I have. The skills, concepts
... Read more

Hunters of Dune

by Brian Herbert, Kevin J. Anderson ...

Series Book 4 - Dune
The seventh book—and part one in the compelling conclusion**—**of Frank Herbert's Dune series, one of the grandest epics in the annals of imaginative literature. Selling millions of copies worldwide, the series is science fiction's answer to The Lord of the Rings, a brilliantly imaginative epic of high adventure, unforgettable characters, and immense scope.Hunters of Dune and the concluding volume ... Read more

$12.99 USD

Also available as: Audiobook

The seventh book—and part one in the compelling conclusion**—**of Frank Herbert's Dune series, one of the grandest epics in the annals of imaginative literature. Selling millions of copies worldwide, the series is science fiction's answer to The Lord of the Rings, a brilliantly imaginative epic of high adventure, unforgettable characters, and immense scope.Hunters of Dune and the concluding volume
... Read more

Also available as: Audiobook
Delivering Quality Service

by Valarie A. Zeithaml ...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a ... Read more

$12.99 USD

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a
... Read more
Unleashing Excellence

The Complete Guide to Ultimate Customer Service

by Dennis Snow, Teri Yanovitch ...

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Read more

$17.00 USD

Also available as: Audiobook

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task.
... Read more

Also available as: Audiobook
Starbucks Leadership Lessons

by Joseph A. Michelli ...

TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there ... Read more

$31.19 USD

TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there
... Read more
The "How To" of Customer Service

by Management Training Australia ...

This book covers the essentials of customer serviceChapter one: The importance of customersChapter two: The effect of good and bad customer serviceChapter three - Customer satisfaction and loyaltyChapter four - Attitudes and skills for good customer serviceChapter five - Add on selling (up-selling) can be good customer serviceChapter six - Engaging with customersChapter seven - Dealing with ... Read more

$2.99 USD or Free with Kobo Plus

This book covers the essentials of customer serviceChapter one: The importance of customersChapter two: The effect of good and bad customer serviceChapter three - Customer satisfaction and loyaltyChapter four - Attitudes and skills for good customer serviceChapter five - Add on selling (up-selling) can be good customer serviceChapter six - Engaging with customersChapter seven - Dealing with
... Read more
Unleashing the Positive Power of Differences

Polarity Thinking in Our Schools

by Jane A. G. Kise ...

Move from entrenched differences to common goals!All too often, key education initiatives collapse because leaders fail to anticipate and learn from the concerns of those charged with implementation. This illuminating book shows how education leaders can bring opposing groups to common ground, resulting in a solid plan built on diverse wisdom.Acclaimed education coach Jane Kise demonstrates how ... Read more

$33.29 USD

Move from entrenched differences to common goals!All too often, key education initiatives collapse because leaders fail to anticipate and learn from the concerns of those charged with implementation. This illuminating book shows how education leaders can bring opposing groups to common ground, resulting in a solid plan built on diverse wisdom.Acclaimed education coach Jane Kise demonstrates how
... Read more
Measuring Customer Service Effectiveness

by Sarah Cook ...

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than ... Read more

$77.99 USD

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than
... Read more
PLCs, DI, & RTI

A Tapestry for School Change

by Judy Stoehr, Maria D. Banks, Linda G. Allen ...

"Combining PLCs, DI AND RTI into a tapestry for school change is a brilliant idea. It weaves three predominant threads together into wholeness for teachers and students. The PLC thread provides the collegial support for substantive change to occur; the Response to Intervention thread exposes a structure that ensures student success; and the Differentiated Instruction thread highlights appropriate ... Read more

$32.39 USD

"Combining PLCs, DI AND RTI into a tapestry for school change is a brilliant idea. It weaves three predominant threads together into wholeness for teachers and students. The PLC thread provides the collegial support for substantive change to occur; the Response to Intervention thread exposes a structure that ensures student success; and the Differentiated Instruction thread highlights appropriate
... Read more
The Complete Multifaith Resource for Primary Religious Education

Ages 7-11

by Judith Lowndes ...

The Complete Multifaith Resource for Primary Religious Education Ages 7-11 is a definitive teaching and learning aid for cross-religious exploration in the classroom, offering stimulating and detailed ways in which to apply a concepts-based approach to the teaching of RE. It provides a model for learning which engages children and encourages the development of higher order thinking skills and ... Read more

Was $55.99 USD Now $47.99 USD

The Complete Multifaith Resource for Primary Religious Education Ages 7-11 is a definitive teaching and learning aid for cross-religious exploration in the classroom, offering stimulating and detailed ways in which to apply a concepts-based approach to the teaching of RE. It provides a model for learning which engages children and encourages the development of higher order thinking skills and
... Read more
Differentiated Instructional Strategies Professional Learning Guide

One Size Doesn′t Fit All

by Gayle H. Gregory ...

Support differentiated instruction in every classroom with this updated expert guide!Keeping up with differentiated instruction (DI) developments can be hard, but you’ll stay on track with this updated guide. The official companion book to the bestselling Differentiated Instructional Strategies: One Size Doesn’t Fit All, this workshop-friendly resource offers step-by-step training activities for ... Read more

$32.39 USD

Support differentiated instruction in every classroom with this updated expert guide!Keeping up with differentiated instruction (DI) developments can be hard, but you’ll stay on track with this updated guide. The official companion book to the bestselling Differentiated Instructional Strategies: One Size Doesn’t Fit All, this workshop-friendly resource offers step-by-step training activities for
... Read more
Developing Professional Practice 14-19

by Gina Donovan, Karen Flanagan, Sabrina Poma, Andrew Armitage ...

The Developing Professional Practice series provides a thoroughly comprehensive and cutting edge guide to developing the necessary knowledge, skills and understanding for teaching within the 0-7, 7-14 or 14-19 age ranges.Each of the three titles offers a genuinely accessible and engaging introduction to a wide range of professional practice supporting the education of babies to young adults. ... Read more

$40.99 USD

The Developing Professional Practice series provides a thoroughly comprehensive and cutting edge guide to developing the necessary knowledge, skills and understanding for teaching within the 0-7, 7-14 or 14-19 age ranges.Each of the three titles offers a genuinely accessible and engaging introduction to a wide range of professional practice supporting the education of babies to young adults.
... Read more

Rakuten Kobo

eReaders

Apps

Accessories

What is Kobo Super Points?

Reward Yourself

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“ray vendetti”

Cracking the Code to Life Insurance Sales for the Multi Line Agent

People who read this also enjoyed

Hunters of Dune

Delivering Quality Service

Unleashing Excellence

Starbucks Leadership Lessons

The "How To" of Customer Service

Unleashing the Positive Power of Differences

Measuring Customer Service Effectiveness

PLCs, DI, & RTI

The Complete Multifaith Resource for Primary Religious Education

Differentiated Instructional Strategies Professional Learning Guide

Developing Professional Practice 14-19

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“ray vendetti”

Show:

People who read this also enjoyed