Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


“randy a steinberg”

Showing 1 - 6 of 6 results for “randy a steinberg”
Skip side bar filters

  • Architecting Itsm

    A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure

    by Randy A. Steinberg ...
    Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively ... Read more

    $4.99 USD

  • Servicing Itsm

    A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

    by Randy A. Steinberg ...
    What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, ... Read more

    $4.99 USD

  • Implementing Itsm

    From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner

    by Randy A. Steinberg ...
    The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How ... Read more

    $7.19 USD

  • Measuring Itsm

    Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

    by Randy A. Steinberg ...
    How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you ... Read more

    $4.99 USD

  • High Velocity Itsm

    Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing

    by Randy A. Steinberg ...
    If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid ... Read more

    $4.99 USD

  • Organizing Itsm

    Transitioning the It Organization from Silos to Services with Practical Organizational Change

    by Randy A. Steinberg ...
    Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the ... Read more

    $4.99 USD