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Top Series in United States

Showing 1 - 2 of 2 results for “q dibeehi”
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  • Customer Experience

    Future Trends and Insights

    by C. Shaw, Q. Dibeehi, S. Walden ...
    Series series Business and Management (R0)
    Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share. ... Read more

    $49.49 USD

  • Achieving Patient (aka Customer) Experience Excellence

    Lessons From a Successful Cultural Transformation in a Hospital

    by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson ...
    Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance ... Read more

    $51.99 USD